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Direct MessagesDate/Time: Tue, 30 Apr 2024 12:30:50 +0000
Problem Orders not submitted to Rhitmic. Evaluation. Account name too long
View Count: 617
| [2021-12-02 13:33:24] |
| User754053 - Posts: 15 |
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Dear Sierra Chart Support, I received an account name with a lenght of 36 characters for an Rithmic Evaluation. (Connection: Rithmic Direct DTC) Sierra Chart does seem to have a character limit of 32 characters for account names. Maybe because of standards for the DTC protocol? Can you confirm this? Full Account name (how it appears in Rithmic R Trader): MyNameReplaced*****AccountNr182837 SierraCharts 32 Character Account name: MyNameReplaced*****AccountNr18 From my view the communication with Rhitmic failed cause of cutting of the excess characters exceeding the 32 limit: Log: Rithmic Direct - DTC | Requesting Trade Positions data. | 2021-12-02 04:31:25.739 Rithmic Direct - DTC | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: MyNameReplaced*****AccountNr18 | 2021-12-02 04:31:25.855 Rithmic Direct - DTC | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-12-02 04:31:25.855 Trading server did not acknowledge new order | Symbol: MESZ1.CME | TradeAccount: MyNameReplaced*****AccountNr18 | InternalOrderID: 6704 | Current Status: Order Sent | 2021-12-02 04:31:25.855 Trading server did not acknowledge new order | Symbol: MESZ1.CME | TradeAccount: MyNameReplaced*****AccountNr18 | InternalOrderID: 6707 | Current Status: Order Sent | 2021-12-02 04:31:25.855 Requesting order status for non-responsive order. Time since last action: 59.9 seconds | Symbol: MESZ1.CME | TradeAccount: MyNameReplaced*****AccountNr18 | InternalOrderID: 6708 | Current Status: Order Sent | 2021-12-02 04:32:30.964 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6708. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*****AccountNr18 | 2021-12-02 04:33:00.954 Requesting order status for non-responsive order. Time since last action: 55.6 seconds | Symbol: MESZ1.CME | TradeAccount: MyNameReplaced*****AccountNr18 | InternalOrderID: 6709 | Current Status: Order Sent | 2021-12-02 04:36:00.953 Requesting order status for non-responsive order. Time since last action: 64.5 seconds | Symbol: MESZ1.CME | TradeAccount: MyNameReplaced*****AccountNr18 | InternalOrderID: 6712 | Current Status: Order Sent | 2021-12-02 04:36:10.954 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6709. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*****AccountNr18 | 2021-12-02 04:36:30.954 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6712. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*****AccountNr18 | 2021-12-02 04:36:40.954 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6715. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*****AccountNr18 | 2021-12-02 04:43:31.242 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6718. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*****AccountNr18 | 2021-12-02 04:43:34.122 Order cancellation failed | Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6721. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*****AccountNr18 | 2021-12-02 04:43:34.122 |
| [2021-12-02 16:02:37] |
| User754053 - Posts: 15 |
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The Support Team of the prop company doubts it would be the 36 character long account name and tells me to ask you for support. Here is a picture of Rhitmic Trader Pro next to my Sierra Chart DOM. As you can see, the orders are not progressed by Rhitmic. For the log see my previous post. Date Time Of Last Edit: 2021-12-03 11:13:47
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 AccountNameTooLong.png / V - Attached On 2021-12-02 16:02:11 UTC - Size: 750.11 KB - 142 views |
| [2021-12-03 12:05:10] |
| User754053 - Posts: 15 |
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Another observation to add: After some time running SierraChart the account with the very long name disappears from the drop down list in the trade manager. Can you please confirm, if that the problem is caused by the account name exceeding a certain limit of characters and if this is an intended behaviour? |
| [2021-12-06 00:08:49] |
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Yes the account identifier is too long based upon the particular DTC Protocol encoding method being used by Rithmic. It must be shortened to be 31 characters or less. We do not know what this is referring to, and this is not related to the length issue: After some time running SierraChart the account with the very long name disappears from the drop down list in the trade manager.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-06 00:09:45
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