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Post From: Problem Orders not submitted to Rhitmic. Evaluation. Account name too long

[2021-12-02 13:33:24] Link To Thread - Link To Post [Go To First Post]
User754053 - Posts: 15
Dear Sierra Chart Support, I received an account name with a lenght of 36 characters for an Rithmic Evaluation. (Connection: Rithmic Direct DTC) Sierra Chart does seem to have a character limit of 32 characters for account names. Maybe because of standards for the DTC protocol? Can you confirm this? Full Account name (how it appears in Rithmic R Trader): MyNameReplaced***AccountNr182837 SierraCharts 32 Character Account name: MyNameReplaced*AccountNr18 From my view the communication with Rhitmic failed cause of cutting of the excess characters exceeding the 32 limit: Log: Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2021-12-02 04:31:25.739 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: MyNameReplaced*AccountNr18 \| 2021-12-02 04:31:25.855 Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2021-12-02 04:31:25.855 Trading server did not acknowledge new order \| Symbol: MESZ1.CME \| TradeAccount: MyNameReplaced*AccountNr18 \| InternalOrderID: 6704 \| Current Status: Order Sent \| 2021-12-02 04:31:25.855 Trading server did not acknowledge new order \| Symbol: MESZ1.CME \| TradeAccount: MyNameReplaced*AccountNr18 \| InternalOrderID: 6707 \| Current Status: Order Sent \| 2021-12-02 04:31:25.855 Requesting order status for non-responsive order. Time since last action: 59.9 seconds \| Symbol: MESZ1.CME \| TradeAccount: MyNameReplaced*AccountNr18 \| InternalOrderID: 6708 \| Current Status: Order Sent \| 2021-12-02 04:32:30.964 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6708. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*AccountNr18 \| 2021-12-02 04:33:00.954 Requesting order status for non-responsive order. Time since last action: 55.6 seconds \| Symbol: MESZ1.CME \| TradeAccount: MyNameReplaced*AccountNr18 \| InternalOrderID: 6709 \| Current Status: Order Sent \| 2021-12-02 04:36:00.953 Requesting order status for non-responsive order. Time since last action: 64.5 seconds \| Symbol: MESZ1.CME \| TradeAccount: MyNameReplaced*AccountNr18 \| InternalOrderID: 6712 \| Current Status: Order Sent \| 2021-12-02 04:36:10.954 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6709. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*AccountNr18 \| 2021-12-02 04:36:30.954 Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 6712. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*AccountNr18 \| 2021-12-02 04:36:40.954 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6715. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*AccountNr18 \| 2021-12-02 04:43:31.242 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6718. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced*AccountNr18 \| 2021-12-02 04:43:34.122 Order cancellation failed \| Still awaiting acknowledgment of new order. Unable to cancel order. Internal Order ID: 6721. Service Order ID: (none). Symbol: MESZ1.CME. Account: MyNameReplaced***AccountNr18 \| 2021-12-02 04:43:34.122