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Date/Time: Thu, 28 Mar 2024 09:04:29 +0000



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[2021-11-29 15:19:48]
User191165 - Posts: 28
Hello,

I have an account with Amp, which I am not currently using.

I am currently trying out Apex funded trader evaluation/Ritmic paper trading. I know you do not support Rithmic, however I believe this is simply a service/configuration issue, not a technical issue?

Friday I successfully configured Sierra with the 'Apex funded trader evaluation/Ritmic paper trading' account/feed. All was working fine.

Today historical / current data download is a fail. I have blank charts & Dom.

I am currently in credit with my service package.

Below, I have the following message on my account, but surely this should not apply as I have set up for rithmic paper trading....

Notice: To continue to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month.
For instructions, refer to:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

Please Note: Amp account funds deposited today

Please advise the best way forward so that I can trade Apex/Rithmic paper trading & reflect on historical data.

Kind regards
[2021-11-29 18:07:38]
John - SC Support - Posts: 30399
We see that you had activated the Full CME Group with Market Depth exchange for the Denali Exchange Data Feed, but that it has been "Deactivated". The deactivation for the exchange just means that it will not renew next month, but it is still available through the end of the month.

Therefore, the first thing we need to know is if you want to get the data from us or from Rithmic?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-11-29 18:25:23]
User191165 - Posts: 28
Hi John,

thanks for the reply. I was just going to use rithmic, which I do not like but have to suffer in order to try out the funded trader.
However, this morning (GMT) in order to get things working I deposited funds into my Amp account to reactivate services and currently all seems to be working I will leave things as they currently are.

For future reference and I can relay this to others, what exactly does someone with a sierra charts account wishing to only trade rithmic paper trading need implement & pay for?

Kind regards

Baz
[2021-11-29 19:24:01]
John - SC Support - Posts: 30399
thanks for the reply. I was just going to use rithmic, which I do not like but have to suffer in order to try out the funded trader.
However, this morning (GMT) in order to get things working I deposited funds into my Amp account to reactivate services and currently all seems to be working I will leave things as they currently are.

Right now, you are probably getting your data from the Denali Exchange Data Feed (if the setting for General Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes, then you are getting the data from us). As such, just be aware that on December 1, 2021, you will no longer be using our data feed and the system will automatically be getting the data from Rithmic. You may have issues with the historical data downloading depending on how many days you are trying to get. Just be aware of the information at the following link:
Historical Data on the New Rithmic Connection

As for what you need for Rithmic Paper Trading, it would be either package 10 or 11 (required for Rithmic Connectivity) and which package is dependent on what you nee (Package 11 is the Advanced package with TPO and Numbers Bars). You would not need anything else, unless you wanted to get the data from us, in which case you would need the Denali Exchange Data Feed, which can create issues with the non-professional status.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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