Support Board
Date/Time: Thu, 26 Jun 2025 22:04:43 +0000
Delayed quotes on a new computer
View Count: 631
| [2021-10-28 19:35:26] |
| User624736 - Posts: 2 |
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I added sierra charts to a new pc but now the quotes are delayed. Why is that?
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| [2021-10-28 23:53:42] |
| John - SC Support - Posts: 40626 |
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From what we see on our servers, it looks like you do not have your new PC setup with your trading service. It looks like your trading service is TransAct/Infinity, in which case make sure you go through the setup instruction found at the following link: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions Just be aware that you will probably not be able to get data to both systems at the same time. But check with TransAct to find out for sure since you are getting your data from them. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 17:47:28] |
| User624736 - Posts: 2 |
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The user name is old. I am still affiliated with transact but they do not work with sierra anymore they now us Ninja. I pay directly to sierra charts now. Not using the other pc now it is down. it has worked correct for months on the other pc even without the affiliating with transact.
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| [2021-10-29 18:17:58] |
| John - SC Support - Posts: 40626 |
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Your Sierra Chart account name still starts with "TransAct_User_". Even though we are not working directly together like we were, the account names stayed the same. Ensure you have the correct Account Name and password. Again, if you need to change your password, you can do so from this page: https://www.sierrachart.com/PasswordReset.php For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-30 08:18:20] |
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If you still have any further issue let us know and provide us to Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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