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Date/Time: Fri, 03 Dec 2021 15:42:54 +0000



Forex data hung

[2021-10-20 15:19:43]
User93464 - Posts: 50
Dear Support, Forex data seems to have hung/stalled.

Please respond urgently

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55999
[2021-10-20 16:03:15]
John - SC Support - Posts: 12473
There was an issue earlier this morning that resolved on its own. If you are still having an issue, then get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.

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