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Direct MessagesDate/Time: Fri, 03 Dec 2021 15:42:54 +0000
Forex data hung
| [2021-10-20 15:19:43] |
| User93464 - Posts: 50 |
|
Dear Support, Forex data seems to have hung/stalled. Please respond urgently https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55999 |
| [2021-10-20 16:03:15] |
| John - SC Support - Posts: 12473 |
|
There was an issue earlier this morning that resolved on its own. If you are still having an issue, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. |
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