Support Board

Date/Time: Sat, 29 Jan 2022 06:53:02 +0000

Post From: Forex data hung

[2021-10-20 16:03:15] Link To Thread - Link To Post
John - SC Support - Posts: 13546
There was an issue earlier this morning that resolved on its own. If you are still having an issue, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing