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Date/Time: Fri, 03 Dec 2021 17:02:21 +0000

New symbol data download

[2021-10-19 18:35:00]
manfretto - Posts: 102

I have tried to load intraday data for ESZ21. Today and yesterday session is incorrectly uploaded - only a few 5min bars for a whole session. I have tried Delete and download again but it does not help. Any idea how to get there?
[2021-10-20 00:01:27]
John - SC Support - Posts: 12484
From everything we see, it looks like you are using the Delayed Streaming Data. Therefore, you should have the correct data, except it will be 10 minutes delayed.

What is the symbol you are using? It should be ESZ21-CME. If your symbols are not correct, then select Edit >> Translate Symbols to Current Service to have them set to the proper symbols for your currently selected service (our servers show that your service is set to SC Data - All Services).

If you have the correct symbols, and there is something else going on, then get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.


On a separate note, you are on Package 11, but you are not using the real-time data from the Denali Feed, nor are you connected to Rithmic, therefore we do not see a reason for you to be on this package. You can be on Package 5 and save $10 per month.

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.
[2021-10-20 03:58:32]
Sierra_Chart Engineering - Posts: 2140
You are running an older version of SierraChart. You need to update to the current version:
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
[2021-10-20 07:03:57]
manfretto - Posts: 102
Package 5 is with denali data delayed?
[2021-10-20 14:41:59]
John - SC Support - Posts: 12484
The Delayed Exchange Data Feed is available at no extra cost with any Sierra Chart package. Refer to the information here:

To post a message in this thread, you need to login with your Sierra Chart account:


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