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Date/Time: Wed, 24 Apr 2024 09:25:41 +0000

How to Post a Message for Support

Post From: New symbol data download

[2021-10-20 00:01:27] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
From everything we see, it looks like you are using the Delayed Streaming Data. Therefore, you should have the correct data, except it will be 10 minutes delayed. What is the symbol you are using? It should be ESZ21-CME. If your symbols are not correct, then select Edit >> Translate Symbols to Current Service to have them set to the proper symbols for your currently selected service (our servers show that your service is set to SC Data - All Services). If you have the correct symbols, and there is something else going on, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ------------------------------- On a separate note, you are on Package 11, but you are not using the real-time data from the Denali Feed, nor are you connected to Rithmic, therefore we do not see a reason for you to be on this package. You can be on Package 5 and save $10 per month. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing