Support Board
Date/Time: Fri, 27 Jun 2025 21:20:44 +0000
Denali Data Feed - Symbol is Unknown
View Count: 496
| [2021-09-23 17:22:18] |
| JSP - Posts: 1 |
|
I have a CQG live account as my Trading Service through Ninjatrader Brokerage. However, I have always had the Advanced $36/month Service Package and had been able to access real time data from the CME group of exchanges without having the Denali Data Feed included in my Service Package. Today, for the first time, I am not able to access market depth data from any CME products. Is this because I do not have the Denali Data Feed service turned on? Which would mean I have been using the Sierra Chart Exchange Data fee all along? I contacted Ninjatrader Brokerage and they confirmed that my market data subscriptions for the CME exchange bundles have not changed and that I continue to have access to those for over a year. Please let me know if this is the problem, and if not having the Denali Data Feed is the reason why I am no longer able to access the CME futures products in Sierra Chart as I am getting an orange "Symbol is unknown" message along with a red "Download Failed" message. Thank you. |
| [2021-09-23 17:30:25] |
| John - SC Support - Posts: 40645 |
|
This does not have anything to do with the Denali Exchange Data Feed. Given the messages you are getting, either you have the wrong symbol (which would be odd since you would not have had a reason to change it) or somehow you are not setup to get the data from CQG all of a sudden, which seems just as unlikely to have occurred. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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