Support Board
Date/Time: Sat, 28 Jun 2025 01:33:52 +0000
Post From: Denali Data Feed - Symbol is Unknown
| [2021-09-23 17:30:25] |
| John - SC Support - Posts: 40645 |
|
This does not have anything to do with the Denali Exchange Data Feed. Given the messages you are getting, either you have the wrong symbol (which would be odd since you would not have had a reason to change it) or somehow you are not setup to get the data from CQG all of a sudden, which seems just as unlikely to have occurred. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |