Support Board
Date/Time: Fri, 27 Jun 2025 21:28:53 +0000
Problem loading ES live chart and DOM
View Count: 575
| [2021-09-23 17:07:41] |
| ssangha84 - Posts: 128 |
|
Hello, I just activated ES with my broker and for some reason I am having an issue getting live charts and the DOM on Sierra Chart with it. It loads to the current bar if I click "Delete and download data" but it is a static chart and it is not actively moving. I talked to my broker and they told me I need to show you guys the message log to see what is wrong. The following is what their response was to me after I showed them the message log: You will need to reach out to Sierra directly and see why it says: DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-09-23 08:47:19.147 * Created the DTC Protocol historical data server. | 2021-09-23 08:47:19.147 HD Server Manager | Listening on port 11098 | 2021-09-23 08:47:19.149 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-09-23 08:47:19.149 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-09-23 08:47:19.163 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-09-23 08:47:19.163 Received 5 login tokens. | 2021-09-23 08:47:19.754 Symbol settings MD5 received. Request ID: 1. | 2021-09-23 08:47:20.078 Symbol settings are up-to-date for transact.trading. | 2021-09-23 08:47:20.079 The following is the whole message log from when I tried to get live ES charts: CLX1 [CS] 60 Min #15 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:48:53.399 CLX1 [CS] 1 Min #13 | Reloading chart. | 2021-09-23 12:48:53.982 CLX1 [CS] 1 Min #14 | Reloading chart. | 2021-09-23 12:48:53.998 CLX1 [CS] 1 Min #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:48:55.011 CLX1 [CS] 1 Min #14 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:48:55.615 ESZ1 1 Min #18 | Reloading chart. | 2021-09-23 12:52:04.931 ESZ1 1 Min #19 | Reloading chart. | 2021-09-23 12:53:13.508 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:53:40.114 Added historical Intraday data request for ESZ1 to the queue. | 2021-09-23 12:53:40.116 Intraday data recording state for symbol ESZ1 is set to download 'Pending'. | 2021-09-23 12:53:40.116 Triggering next historical data download in queue. | 2021-09-23 12:53:40.116 ESZ1 [CS] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 28, | 2021-09-23 12:53:40.116 HD Request # 28 | Downloading Intraday chart data for ESZ1 to the file ESZ1.scid. Service: TransAct.Trading | 2021-09-23 12:53:40.218 HD Request # 28 | Download start date-time: 2020-11-24 19:00:00.000000. File last date-time: 2021-09-23 12:47:05.000001 | 2021-09-23 12:53:40.219 HD Request # 28 | Disabling Intraday chart updating for symbol. | 2021-09-23 12:53:40.219 HD Request # 28 | Using server: ds12.sierracharts.com port 10149 | 2021-09-23 12:53:40.219 Socket (4) | Creating socket. | 2021-09-23 12:53:40.219 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 12:53:40.220 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-09-23 12:53:40.220 HD Request # 28 | Setting DTC encoding to Binary VLS | 2021-09-23 12:53:40.389 HD Request # 28 | Sending historical data logon request message. | 2021-09-23 12:53:40.389 HD Request # 28 | Requesting Intraday data. Start date-time: 2020-11-24 19:00:00. Record interval: 0. Symbol: ESZ1 | 2021-09-23 12:53:40.979 HD Request # 28 | Decompressing data. | 2021-09-23 12:53:41.072 HD Request # 28 | Receiving Intraday data for ESZ1 starting at 2020-11-25 05:52:31.391000 | 2021-09-23 12:53:41.329 HD Request # 28 | Truncating file to starting date-time of 2020-11-25 05:52:31.391 | 2021-09-23 12:53:41.329 HD Request # 28 | Timestamp of first Intraday data file record written: 2020-11-25 05:52:31.391000 | 2021-09-23 12:53:41.839 HD Request # 28 | Out of order historical Intraday data. Timestamp before out of order data: 2021-09-13 18:55:41. First Timestamp of record being filtered out: 2021-09-13 18:28:15. | 2021-09-23 12:53:45.140 HD Request # 28 | Out of order historical Intraday data. Timestamp before out of order data: 2021-09-15 20:34:54. First Timestamp of record being filtered out: 2021-09-15 20:24:17. | 2021-09-23 12:53:47.446 HD Request # 28 | Out of order historical Intraday data. Timestamp before out of order data: 2021-09-23 09:29:59. First Timestamp of record being filtered out: 2021-09-23 09:27:50. | 2021-09-23 12:53:58.435 Socket (4) | CloseSocket call. | 2021-09-23 12:53:58.842 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 12:53:58.842 Historical data download thread signaled to stop. | 2021-09-23 12:53:58.842 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 12:53:58.842 HD Request # 28 | Received 9335352 records from 2020-11-25 05:52:31.391000 to 2021-09-23 12:53:52.000003 (302.3 days) and wrote 9335345 records for ESZ1 | 2021-09-23 12:53:58.843 HD Request # 28 | Add time&sales data | Remembered last file record date-time: 2021-09-23 16:53:52.000003 | 2021-09-23 12:53:58.848 HD Request # 28 | Completion time: 18s | 2021-09-23 12:53:58.848 HD Request # 28 | Intraday data download complete for ESZ1. Unique request ID: 28 | 2021-09-23 12:53:58.848 Removing historical data download ID 28. | 2021-09-23 12:53:58.848 Real-time Intraday chart data file updates started for ESZ1 | 2021-09-23 12:53:58.848 Intraday chart data file opened for ESZ1 | 2021-09-23 12:53:58.848 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2021-09-23 12:53:58.848 ESZ1 1 Min #1 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 1 Min #2 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 [CS] 1 Min #6 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 1 Min #18 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 1 Min #19 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 Triggering next historical data download in queue. | 2021-09-23 12:53:58.848 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 12:53:58.927 Socket (4) | Closed. | 2021-09-23 12:53:58.927 ESZ1 1 Min #2 | Reloading chart. | 2021-09-23 12:53:58.965 ESZ1 1 Min #18 | Reloading chart. | 2021-09-23 12:53:59.045 ESZ1 1 Min #19 | Reloading chart. | 2021-09-23 12:53:59.078 ESZ1 1 Min #1 | Reloading chart. | 2021-09-23 12:53:59.105 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:53:59.202 ESZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:54:08.725 ESZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:54:10.601 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:54:19.571 ESZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:54:24.088 CLX1 [CS] 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:55:51.984 Added historical Intraday data request for ESZ1 to the queue. | 2021-09-23 12:59:23.236 Intraday data recording state for symbol ESZ1 is set to download 'Pending'. | 2021-09-23 12:59:23.236 Triggering next historical data download in queue. | 2021-09-23 12:59:23.236 HD Request # 29 | Downloading Intraday chart data for ESZ1 to the file ESZ1.scid. Service: TransAct.Trading | 2021-09-23 12:59:23.237 HD Request # 29 | Download start date-time: 2021-09-23 12:42:00.000000. File last date-time: 2021-09-23 12:53:52.000003 | 2021-09-23 12:59:23.238 HD Request # 29 | Disabling Intraday chart updating for symbol. | 2021-09-23 12:59:23.238 HD Request # 29 | Using server: ds4.sierracharts.com port 10150 | 2021-09-23 12:59:23.238 Socket (4) | Creating socket. | 2021-09-23 12:59:23.239 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 12:59:23.239 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-09-23 12:59:23.239 HD Request # 29 | Setting DTC encoding to Binary VLS | 2021-09-23 12:59:23.413 HD Request # 29 | Sending historical data logon request message. | 2021-09-23 12:59:23.413 HD Request # 29 | Requesting Intraday data. Start date-time: 2021-09-23 12:42:00. Record interval: 0. Symbol: ESZ1 | 2021-09-23 12:59:24.026 HD Request # 29 | Decompressing data. | 2021-09-23 12:59:24.103 HD Request # 29 | Receiving Intraday data for ESZ1 starting at 2021-09-23 12:42:00.000000 | 2021-09-23 12:59:24.261 HD Request # 29 | Truncating file to starting date-time of 2021-09-23 12:42:00.000 | 2021-09-23 12:59:24.261 Socket (4) | CloseSocket call. | 2021-09-23 12:59:24.340 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 12:59:24.340 Historical data download thread signaled to stop. | 2021-09-23 12:59:24.340 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 12:59:24.340 HD Request # 29 | Timestamp of first Intraday data file record written: 2021-09-23 12:42:00.000000 | 2021-09-23 12:59:24.340 HD Request # 29 | Received 14917 records from 2021-09-23 12:42:00.000000 to 2021-09-23 12:59:20.000001 (17.3 minutes) and wrote 14917 records for ESZ1 | 2021-09-23 12:59:24.340 HD Request # 29 | Add time&sales data | Remembered last file record date-time: 2021-09-23 16:59:20.000001 | 2021-09-23 12:59:24.346 HD Request # 29 | Completion time: 1s | 2021-09-23 12:59:24.346 HD Request # 29 | Intraday data download complete for ESZ1. Unique request ID: 29 | 2021-09-23 12:59:24.346 Removing historical data download ID 29. | 2021-09-23 12:59:24.346 Real-time Intraday chart data file updates started for ESZ1 | 2021-09-23 12:59:24.346 Intraday chart data file opened for ESZ1 | 2021-09-23 12:59:24.346 HD Request # 29 | Enabling Intraday chart updating for symbol. | 2021-09-23 12:59:24.346 ESZ1 1 Min #1 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 1 Min #2 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 [CS] 1 Min #6 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 1 Min #18 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 1 Min #19 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 Triggering next historical data download in queue. | 2021-09-23 12:59:24.346 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 12:59:24.434 Socket (4) | Closed. | 2021-09-23 12:59:24.434 ESZ1 1 Min #2 | Reloading chart. | 2021-09-23 12:59:24.605 ESZ1 1 Min #18 | Reloading chart. | 2021-09-23 12:59:24.689 ESZ1 1 Min #19 | Reloading chart. | 2021-09-23 12:59:24.703 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:59:24.751 ESZ1 1 Min #1 | Reloading chart. | 2021-09-23 12:59:24.814 ESZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:59:32.612 ESZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:59:34.514 |
| [2021-09-23 17:27:08] |
| John - SC Support - Posts: 40645 |
|
We are not seeing anything wrong with the Message Log you have above. But there are some items that are missing. Please follow these instructions to get us your message log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-23 17:35:58] |
| ssangha84 - Posts: 128 |
|
Ok I just did all that. Here is the whole log: Software version: 2207 64-bit | 2021-09-23 13:29:08.775 Primary Thread ID: 18780 | 2021-09-23 13:29:08.775 Usage end date: 2021-12-04 | 2021-09-23 13:29:08.775 Enabled for: Advanced Features 2. | 2021-09-23 13:29:08.775 Enabled for: Sierra Chart Historical Data Service. | 2021-09-23 13:29:08.775 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-09-23 13:29:08.775 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-23 13:29:08.775 Current selected Data/Trading service: TransAct WS | 2021-09-23 13:29:08.775 Custom symbol settings values: disabled | 2021-09-23 13:29:08.775 Chart Update Interval: 500 | 2021-09-23 13:29:08.775 Intraday Data Storage Time Unit: 0 | 2021-09-23 13:29:08.775 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-23 13:29:08.775 2021-09-23 17:29:08 Local computer time in UTC | 2021-09-23 13:29:08.775 2021-09-23 13:29:08 Local computer time in SC Time Zone | 2021-09-23 13:29:08.775 2021-09-23 12:47:04 Server time in UTC | 2021-09-23 13:29:08.775 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-09-23 13:29:08.775 Program path: C:\SierraChart\ | 2021-09-23 13:29:08.775 Data Files path: C:\SierraChart\Data\ | 2021-09-23 13:29:08.775 OS Version Number: 10.0 | 2021-09-23 13:29:08.776 Locale Setting: C | 2021-09-23 13:29:08.776 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-09-23 13:29:08.778 Allowed protected custom studies: | 2021-09-23 13:29:08.778 File >> Disconnect selected. | 2021-09-23 13:29:35.091 Price Websocket socket (2) | CloseSocket call. | 2021-09-23 13:29:35.095 Price Websocket socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:29:35.095 Price Websocket | WebSocket closed. | 2021-09-23 13:29:35.095 Orders Websocket socket (3) | CloseSocket call. | 2021-09-23 13:29:35.095 Orders Websocket socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:29:35.095 Orders Websocket | WebSocket closed. | 2021-09-23 13:29:35.095 Price Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-09-23 13:29:35.096 Orders Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-09-23 13:29:35.096 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-09-23 13:29:35.096 DTC Client socket (1) | CloseSocket call. | 2021-09-23 13:29:35.097 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:29:35.097 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:29:35.097 SC DTC Data with Market Depth | Disconnected from the server. | 2021-09-23 13:29:35.097 TransAct WS | Disconnected. | 2021-09-23 13:29:35.098 Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-09-23 13:29:35.164 Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:29:35.164 Orders Websocket socket (3) | Write has completed. Shutdown being performed. | 2021-09-23 13:29:35.165 Orders Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:29:35.165 Orders Websocket socket (3) | Socket gracefully closed by remote side. | 2021-09-23 13:29:35.166 Orders Websocket socket (3) | Closed. | 2021-09-23 13:29:35.166 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-09-23 13:29:35.172 DTC Client socket (1) | Closed. | 2021-09-23 13:29:35.172 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1874 | 2021-09-23 13:30:21.684 Price Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-09-23 13:30:21.713 Price Websocket socket (1) | New receive buffer size: 5242880 | 2021-09-23 13:30:21.713 Price Websocket socket (1) | Connecting to IP: 208.97.219.197. | 2021-09-23 13:30:21.713 Price Websocket | Opening WebSocket. | 2021-09-23 13:30:22.783 Price Websocket | Sending WebSocket handshake. | 2021-09-23 13:30:22.783 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-23 13:30:23.234 Price Websocket | Server header | Upgrade: WebSocket | 2021-09-23 13:30:23.234 Price Websocket | Server header | Connection: Upgrade | 2021-09-23 13:30:23.234 Price Websocket | Server header | Sec-WebSocket-Accept: CEoGxBKQ7kBM/G8T+ULkxd08Iu4= | 2021-09-23 13:30:23.234 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-09-23 13:30:23.234 Price Websocket | Server header | | 2021-09-23 13:30:23.234 Price Websocket | Web socket state is now open. | 2021-09-23 13:30:23.234 Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2021-09-23 13:30:24.345 Orders Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-09-23 13:30:24.370 Orders Websocket socket (3) | New receive buffer size: 5242880 | 2021-09-23 13:30:24.370 Orders Websocket socket (3) | Connecting to IP: 208.97.219.143. | 2021-09-23 13:30:24.370 Orders Websocket | Opening WebSocket. | 2021-09-23 13:30:24.440 Orders Websocket | Sending WebSocket handshake. | 2021-09-23 13:30:24.440 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Upgrade: WebSocket | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Connection: Upgrade | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Sec-WebSocket-Accept: VeT5UT/Ldy/VV3UPFLa6JqOfXVA= | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-09-23 13:30:24.658 Orders Websocket | Server header | | 2021-09-23 13:30:24.658 Orders Websocket | Web socket state is now open. | 2021-09-23 13:30:24.658 TransAct WS | Sending orders connection logon message. | 2021-09-23 13:30:24.658 TransAct WS | Connected to server complete. | 2021-09-23 13:30:24.851 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 TransAct WS | Starting real-time market data updates for: ESZ1. ID: 1 Service code: TransAct.Trading | 2021-09-23 13:30:24.989 Symbol Error - ESZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-09-23 13:30:24.989 TransAct WS | Requesting security definition data for: ESZ1. ID: 1 | 2021-09-23 13:30:24.990 Added historical Intraday data request for ESZ1 to the queue. | 2021-09-23 13:30:24.990 Intraday data recording state for symbol ESZ1 is set to download 'Pending'. | 2021-09-23 13:30:24.990 Triggering next historical data download in queue. | 2021-09-23 13:30:24.990 HD Request # 48 | Downloading Intraday chart data for ESZ1 to the file ESZ1.scid. Service: TransAct.Trading | 2021-09-23 13:30:25.019 HD Request # 48 | Download start date-time: 2021-09-23 13:26:10.000000. File last date-time: 2021-09-23 13:26:10.000000 | 2021-09-23 13:30:25.021 HD Request # 48 | Using server: ds4.sierracharts.com port 10150 | 2021-09-23 13:30:25.022 Socket (4) | Creating socket. | 2021-09-23 13:30:25.022 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 13:30:25.022 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-09-23 13:30:25.022 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-09-23 13:30:25.076 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-09-23 13:30:25.076 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-09-23 13:30:25.151 HD Request # 48 | Setting DTC encoding to Binary VLS | 2021-09-23 13:30:25.205 HD Request # 48 | Sending historical data logon request message. | 2021-09-23 13:30:25.205 TransAct WS | Starting real-time market data updates for: CLX1. ID: 6523 Service code: TransAct.Trading | 2021-09-23 13:30:25.234 TransAct WS | Requesting security definition data for: CLX1. ID: 6523 | 2021-09-23 13:30:25.234 Added historical Intraday data request for CLX1 to the queue. | 2021-09-23 13:30:25.234 Intraday data recording state for symbol CLX1 is set to download 'Pending'. | 2021-09-23 13:30:25.234 Triggering next historical data download in queue. | 2021-09-23 13:30:25.234 TransAct WS | Subscribe status for symbol CLX1: 1 | 2021-09-23 13:30:25.315 HD Request # 48 | Requesting Intraday data. Start date-time: 2021-09-23 13:26:10. Record interval: 0. Symbol: ESZ1 | 2021-09-23 13:30:25.821 HD Request # 48 | Decompressing data. | 2021-09-23 13:30:25.898 HD Request # 48 | Receiving Intraday data for ESZ1 starting at 2021-09-23 13:26:10.000000 | 2021-09-23 13:30:25.991 Socket (4) | CloseSocket call. | 2021-09-23 13:30:26.002 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:30:26.002 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:30:26.002 Historical data download thread signaled to stop. | 2021-09-23 13:30:26.002 HD Request # 48 | Timestamp of first Intraday data file record written: 2021-09-23 13:26:11.000000 | 2021-09-23 13:30:26.003 HD Request # 48 | Received 3728 records from 2021-09-23 13:26:10.000000 to 2021-09-23 13:30:25.000004 (4.3 minutes) and wrote 3727 records for ESZ1 | 2021-09-23 13:30:26.003 HD Request # 48 | Add time&sales data | Remembered last file record date-time: 2021-09-23 17:30:25.000004 | 2021-09-23 13:30:26.019 HD Request # 48 | Completion time: 1s | 2021-09-23 13:30:26.019 HD Request # 48 | Intraday data download complete for ESZ1. Unique request ID: 48 | 2021-09-23 13:30:26.019 Removing historical data download ID 48. | 2021-09-23 13:30:26.019 Real-time Intraday chart data file updates started for ESZ1 | 2021-09-23 13:30:26.019 Intraday chart data file opened for ESZ1 | 2021-09-23 13:30:26.019 HD Request # 48 | Enabling Intraday chart updating for symbol. | 2021-09-23 13:30:26.019 Triggering next historical data download in queue. | 2021-09-23 13:30:26.019 Delaying start of download for CLX1 | 2021-09-23 13:30:26.020 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 13:30:26.078 Socket (4) | Closed. | 2021-09-23 13:30:26.078 Requesting market depth updates for: CLX1 if supported. | 2021-09-23 13:30:29.963 Separate subscription for market depth updates not supported. CLX1 | 2021-09-23 13:30:29.963 Requesting market depth updates for: ESZ1 if supported. | 2021-09-23 13:30:29.963 Separate subscription for market depth updates not supported. ESZ1 | 2021-09-23 13:30:29.963 HD Request # 49 | Downloading Intraday chart data for CLX1 to the file CLX1.scid. Service: TransAct.Trading | 2021-09-23 13:30:35.237 HD Request # 49 | Download start date-time: 2021-09-23 13:29:35.000000. File last date-time: 2021-09-23 13:29:35.000000 | 2021-09-23 13:30:35.241 HD Request # 49 | Using server: ds12.sierracharts.com port 10149 | 2021-09-23 13:30:35.242 Socket (4) | Creating socket. | 2021-09-23 13:30:35.243 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 13:30:35.244 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-09-23 13:30:35.244 HD Request # 49 | Setting DTC encoding to Binary VLS | 2021-09-23 13:30:35.430 HD Request # 49 | Sending historical data logon request message. | 2021-09-23 13:30:35.430 HD Request # 49 | Requesting Intraday data. Start date-time: 2021-09-23 13:29:35. Record interval: 0. Symbol: CLX1 | 2021-09-23 13:30:36.021 HD Request # 49 | Decompressing data. | 2021-09-23 13:30:36.104 HD Request # 49 | Receiving Intraday data for CLX1 starting at 2021-09-23 13:29:35.000000 | 2021-09-23 13:30:36.107 Socket (4) | CloseSocket call. | 2021-09-23 13:30:36.110 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:30:36.110 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:30:36.110 Historical data download thread signaled to stop. | 2021-09-23 13:30:36.110 HD Request # 49 | Timestamp of first Intraday data file record written: 2021-09-23 13:29:36.000000 | 2021-09-23 13:30:36.111 HD Request # 49 | Received 239 records from 2021-09-23 13:29:35.000000 to 2021-09-23 13:30:34.000003 (59.0 seconds) and wrote 238 records for CLX1 | 2021-09-23 13:30:36.112 HD Request # 49 | Add time&sales data | Remembered last file record date-time: 2021-09-23 17:30:34.000003 | 2021-09-23 13:30:36.137 Added 62 Time and Sales records to Intraday data file for CLX1 after download. | 2021-09-23 13:30:36.137 HD Request # 49 | Completion time: 1s | 2021-09-23 13:30:36.138 HD Request # 49 | Intraday data download complete for CLX1. Unique request ID: 49 | 2021-09-23 13:30:36.138 Removing historical data download ID 49. | 2021-09-23 13:30:36.138 Real-time Intraday chart data file updates started for CLX1 | 2021-09-23 13:30:36.138 Intraday chart data file opened for CLX1 | 2021-09-23 13:30:36.138 HD Request # 49 | Enabling Intraday chart updating for symbol. | 2021-09-23 13:30:36.138 Triggering next historical data download in queue. | 2021-09-23 13:30:36.138 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 13:30:36.189 Socket (4) | Closed. | 2021-09-23 13:30:36.189 Opened cached Intraday file: C:\SierraChart\Data\CLX1.scid. Thread ID: 2452 | 2021-09-23 13:30:37.873 Price Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-09-23 13:32:01.861 Price Websocket socket (2) | Closed. | 2021-09-23 13:32:01.862 Price Websocket socket (2) | Deleting network socket now after delay. | 2021-09-23 13:32:31.865 |
| [2021-09-23 17:54:25] |
| John - SC Support - Posts: 40645 |
|
The one thing we see is that you are not on a relatively recent version of the software and this could be the reason for the issues you are having. Please update to the latest release by following these instructions: Software Download: Fast Update After that, let us know if you are still having issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-23 18:45:00] |
| ssangha84 - Posts: 128 |
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It looks like that worked, thanks for your help!
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