Support Board
Date/Time: Sat, 28 Jun 2025 01:42:39 +0000
Post From: Problem loading ES live chart and DOM
| [2021-09-23 17:35:58] |
| ssangha84 - Posts: 128 |
|
Ok I just did all that. Here is the whole log: Software version: 2207 64-bit | 2021-09-23 13:29:08.775 Primary Thread ID: 18780 | 2021-09-23 13:29:08.775 Usage end date: 2021-12-04 | 2021-09-23 13:29:08.775 Enabled for: Advanced Features 2. | 2021-09-23 13:29:08.775 Enabled for: Sierra Chart Historical Data Service. | 2021-09-23 13:29:08.775 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-09-23 13:29:08.775 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-23 13:29:08.775 Current selected Data/Trading service: TransAct WS | 2021-09-23 13:29:08.775 Custom symbol settings values: disabled | 2021-09-23 13:29:08.775 Chart Update Interval: 500 | 2021-09-23 13:29:08.775 Intraday Data Storage Time Unit: 0 | 2021-09-23 13:29:08.775 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-23 13:29:08.775 2021-09-23 17:29:08 Local computer time in UTC | 2021-09-23 13:29:08.775 2021-09-23 13:29:08 Local computer time in SC Time Zone | 2021-09-23 13:29:08.775 2021-09-23 12:47:04 Server time in UTC | 2021-09-23 13:29:08.775 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-09-23 13:29:08.775 Program path: C:\SierraChart\ | 2021-09-23 13:29:08.775 Data Files path: C:\SierraChart\Data\ | 2021-09-23 13:29:08.775 OS Version Number: 10.0 | 2021-09-23 13:29:08.776 Locale Setting: C | 2021-09-23 13:29:08.776 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-09-23 13:29:08.778 Allowed protected custom studies: | 2021-09-23 13:29:08.778 File >> Disconnect selected. | 2021-09-23 13:29:35.091 Price Websocket socket (2) | CloseSocket call. | 2021-09-23 13:29:35.095 Price Websocket socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:29:35.095 Price Websocket | WebSocket closed. | 2021-09-23 13:29:35.095 Orders Websocket socket (3) | CloseSocket call. | 2021-09-23 13:29:35.095 Orders Websocket socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:29:35.095 Orders Websocket | WebSocket closed. | 2021-09-23 13:29:35.095 Price Websocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-09-23 13:29:35.096 Orders Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-09-23 13:29:35.096 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-09-23 13:29:35.096 DTC Client socket (1) | CloseSocket call. | 2021-09-23 13:29:35.097 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:29:35.097 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:29:35.097 SC DTC Data with Market Depth | Disconnected from the server. | 2021-09-23 13:29:35.097 TransAct WS | Disconnected. | 2021-09-23 13:29:35.098 Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2021-09-23 13:29:35.164 Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:29:35.164 Orders Websocket socket (3) | Write has completed. Shutdown being performed. | 2021-09-23 13:29:35.165 Orders Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:29:35.165 Orders Websocket socket (3) | Socket gracefully closed by remote side. | 2021-09-23 13:29:35.166 Orders Websocket socket (3) | Closed. | 2021-09-23 13:29:35.166 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-09-23 13:29:35.172 DTC Client socket (1) | Closed. | 2021-09-23 13:29:35.172 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1874 | 2021-09-23 13:30:21.684 Price Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-09-23 13:30:21.713 Price Websocket socket (1) | New receive buffer size: 5242880 | 2021-09-23 13:30:21.713 Price Websocket socket (1) | Connecting to IP: 208.97.219.197. | 2021-09-23 13:30:21.713 Price Websocket | Opening WebSocket. | 2021-09-23 13:30:22.783 Price Websocket | Sending WebSocket handshake. | 2021-09-23 13:30:22.783 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-23 13:30:23.234 Price Websocket | Server header | Upgrade: WebSocket | 2021-09-23 13:30:23.234 Price Websocket | Server header | Connection: Upgrade | 2021-09-23 13:30:23.234 Price Websocket | Server header | Sec-WebSocket-Accept: CEoGxBKQ7kBM/G8T+ULkxd08Iu4= | 2021-09-23 13:30:23.234 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-09-23 13:30:23.234 Price Websocket | Server header | | 2021-09-23 13:30:23.234 Price Websocket | Web socket state is now open. | 2021-09-23 13:30:23.234 Orders Websocket | Connecting to WebSocket server api3.transactfutures.com:443 | 2021-09-23 13:30:24.345 Orders Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-09-23 13:30:24.370 Orders Websocket socket (3) | New receive buffer size: 5242880 | 2021-09-23 13:30:24.370 Orders Websocket socket (3) | Connecting to IP: 208.97.219.143. | 2021-09-23 13:30:24.370 Orders Websocket | Opening WebSocket. | 2021-09-23 13:30:24.440 Orders Websocket | Sending WebSocket handshake. | 2021-09-23 13:30:24.440 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Upgrade: WebSocket | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Connection: Upgrade | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Sec-WebSocket-Accept: VeT5UT/Ldy/VV3UPFLa6JqOfXVA= | 2021-09-23 13:30:24.658 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-09-23 13:30:24.658 Orders Websocket | Server header | | 2021-09-23 13:30:24.658 Orders Websocket | Web socket state is now open. | 2021-09-23 13:30:24.658 TransAct WS | Sending orders connection logon message. | 2021-09-23 13:30:24.658 TransAct WS | Connected to server complete. | 2021-09-23 13:30:24.851 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 Triggering next historical data download in queue. | 2021-09-23 13:30:24.958 TransAct WS | Starting real-time market data updates for: ESZ1. ID: 1 Service code: TransAct.Trading | 2021-09-23 13:30:24.989 Symbol Error - ESZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2021-09-23 13:30:24.989 TransAct WS | Requesting security definition data for: ESZ1. ID: 1 | 2021-09-23 13:30:24.990 Added historical Intraday data request for ESZ1 to the queue. | 2021-09-23 13:30:24.990 Intraday data recording state for symbol ESZ1 is set to download 'Pending'. | 2021-09-23 13:30:24.990 Triggering next historical data download in queue. | 2021-09-23 13:30:24.990 HD Request # 48 | Downloading Intraday chart data for ESZ1 to the file ESZ1.scid. Service: TransAct.Trading | 2021-09-23 13:30:25.019 HD Request # 48 | Download start date-time: 2021-09-23 13:26:10.000000. File last date-time: 2021-09-23 13:26:10.000000 | 2021-09-23 13:30:25.021 HD Request # 48 | Using server: ds4.sierracharts.com port 10150 | 2021-09-23 13:30:25.022 Socket (4) | Creating socket. | 2021-09-23 13:30:25.022 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 13:30:25.022 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-09-23 13:30:25.022 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-09-23 13:30:25.076 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-09-23 13:30:25.076 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-09-23 13:30:25.151 HD Request # 48 | Setting DTC encoding to Binary VLS | 2021-09-23 13:30:25.205 HD Request # 48 | Sending historical data logon request message. | 2021-09-23 13:30:25.205 TransAct WS | Starting real-time market data updates for: CLX1. ID: 6523 Service code: TransAct.Trading | 2021-09-23 13:30:25.234 TransAct WS | Requesting security definition data for: CLX1. ID: 6523 | 2021-09-23 13:30:25.234 Added historical Intraday data request for CLX1 to the queue. | 2021-09-23 13:30:25.234 Intraday data recording state for symbol CLX1 is set to download 'Pending'. | 2021-09-23 13:30:25.234 Triggering next historical data download in queue. | 2021-09-23 13:30:25.234 TransAct WS | Subscribe status for symbol CLX1: 1 | 2021-09-23 13:30:25.315 HD Request # 48 | Requesting Intraday data. Start date-time: 2021-09-23 13:26:10. Record interval: 0. Symbol: ESZ1 | 2021-09-23 13:30:25.821 HD Request # 48 | Decompressing data. | 2021-09-23 13:30:25.898 HD Request # 48 | Receiving Intraday data for ESZ1 starting at 2021-09-23 13:26:10.000000 | 2021-09-23 13:30:25.991 Socket (4) | CloseSocket call. | 2021-09-23 13:30:26.002 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:30:26.002 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:30:26.002 Historical data download thread signaled to stop. | 2021-09-23 13:30:26.002 HD Request # 48 | Timestamp of first Intraday data file record written: 2021-09-23 13:26:11.000000 | 2021-09-23 13:30:26.003 HD Request # 48 | Received 3728 records from 2021-09-23 13:26:10.000000 to 2021-09-23 13:30:25.000004 (4.3 minutes) and wrote 3727 records for ESZ1 | 2021-09-23 13:30:26.003 HD Request # 48 | Add time&sales data | Remembered last file record date-time: 2021-09-23 17:30:25.000004 | 2021-09-23 13:30:26.019 HD Request # 48 | Completion time: 1s | 2021-09-23 13:30:26.019 HD Request # 48 | Intraday data download complete for ESZ1. Unique request ID: 48 | 2021-09-23 13:30:26.019 Removing historical data download ID 48. | 2021-09-23 13:30:26.019 Real-time Intraday chart data file updates started for ESZ1 | 2021-09-23 13:30:26.019 Intraday chart data file opened for ESZ1 | 2021-09-23 13:30:26.019 HD Request # 48 | Enabling Intraday chart updating for symbol. | 2021-09-23 13:30:26.019 Triggering next historical data download in queue. | 2021-09-23 13:30:26.019 Delaying start of download for CLX1 | 2021-09-23 13:30:26.020 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 13:30:26.078 Socket (4) | Closed. | 2021-09-23 13:30:26.078 Requesting market depth updates for: CLX1 if supported. | 2021-09-23 13:30:29.963 Separate subscription for market depth updates not supported. CLX1 | 2021-09-23 13:30:29.963 Requesting market depth updates for: ESZ1 if supported. | 2021-09-23 13:30:29.963 Separate subscription for market depth updates not supported. ESZ1 | 2021-09-23 13:30:29.963 HD Request # 49 | Downloading Intraday chart data for CLX1 to the file CLX1.scid. Service: TransAct.Trading | 2021-09-23 13:30:35.237 HD Request # 49 | Download start date-time: 2021-09-23 13:29:35.000000. File last date-time: 2021-09-23 13:29:35.000000 | 2021-09-23 13:30:35.241 HD Request # 49 | Using server: ds12.sierracharts.com port 10149 | 2021-09-23 13:30:35.242 Socket (4) | Creating socket. | 2021-09-23 13:30:35.243 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 13:30:35.244 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-09-23 13:30:35.244 HD Request # 49 | Setting DTC encoding to Binary VLS | 2021-09-23 13:30:35.430 HD Request # 49 | Sending historical data logon request message. | 2021-09-23 13:30:35.430 HD Request # 49 | Requesting Intraday data. Start date-time: 2021-09-23 13:29:35. Record interval: 0. Symbol: CLX1 | 2021-09-23 13:30:36.021 HD Request # 49 | Decompressing data. | 2021-09-23 13:30:36.104 HD Request # 49 | Receiving Intraday data for CLX1 starting at 2021-09-23 13:29:35.000000 | 2021-09-23 13:30:36.107 Socket (4) | CloseSocket call. | 2021-09-23 13:30:36.110 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 13:30:36.110 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 13:30:36.110 Historical data download thread signaled to stop. | 2021-09-23 13:30:36.110 HD Request # 49 | Timestamp of first Intraday data file record written: 2021-09-23 13:29:36.000000 | 2021-09-23 13:30:36.111 HD Request # 49 | Received 239 records from 2021-09-23 13:29:35.000000 to 2021-09-23 13:30:34.000003 (59.0 seconds) and wrote 238 records for CLX1 | 2021-09-23 13:30:36.112 HD Request # 49 | Add time&sales data | Remembered last file record date-time: 2021-09-23 17:30:34.000003 | 2021-09-23 13:30:36.137 Added 62 Time and Sales records to Intraday data file for CLX1 after download. | 2021-09-23 13:30:36.137 HD Request # 49 | Completion time: 1s | 2021-09-23 13:30:36.138 HD Request # 49 | Intraday data download complete for CLX1. Unique request ID: 49 | 2021-09-23 13:30:36.138 Removing historical data download ID 49. | 2021-09-23 13:30:36.138 Real-time Intraday chart data file updates started for CLX1 | 2021-09-23 13:30:36.138 Intraday chart data file opened for CLX1 | 2021-09-23 13:30:36.138 HD Request # 49 | Enabling Intraday chart updating for symbol. | 2021-09-23 13:30:36.138 Triggering next historical data download in queue. | 2021-09-23 13:30:36.138 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 13:30:36.189 Socket (4) | Closed. | 2021-09-23 13:30:36.189 Opened cached Intraday file: C:\SierraChart\Data\CLX1.scid. Thread ID: 2452 | 2021-09-23 13:30:37.873 Price Websocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-09-23 13:32:01.861 Price Websocket socket (2) | Closed. | 2021-09-23 13:32:01.862 Price Websocket socket (2) | Deleting network socket now after delay. | 2021-09-23 13:32:31.865 |