Support Board
Date/Time: Sat, 28 Jun 2025 01:38:47 +0000
Post From: Problem loading ES live chart and DOM
| [2021-09-23 17:07:41] |
| ssangha84 - Posts: 128 |
|
Hello, I just activated ES with my broker and for some reason I am having an issue getting live charts and the DOM on Sierra Chart with it. It loads to the current bar if I click "Delete and download data" but it is a static chart and it is not actively moving. I talked to my broker and they told me I need to show you guys the message log to see what is wrong. The following is what their response was to me after I showed them the message log: You will need to reach out to Sierra directly and see why it says: DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-09-23 08:47:19.147 * Created the DTC Protocol historical data server. | 2021-09-23 08:47:19.147 HD Server Manager | Listening on port 11098 | 2021-09-23 08:47:19.149 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-09-23 08:47:19.149 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-09-23 08:47:19.163 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-09-23 08:47:19.163 Received 5 login tokens. | 2021-09-23 08:47:19.754 Symbol settings MD5 received. Request ID: 1. | 2021-09-23 08:47:20.078 Symbol settings are up-to-date for transact.trading. | 2021-09-23 08:47:20.079 The following is the whole message log from when I tried to get live ES charts: CLX1 [CS] 60 Min #15 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:48:53.399 CLX1 [CS] 1 Min #13 | Reloading chart. | 2021-09-23 12:48:53.982 CLX1 [CS] 1 Min #14 | Reloading chart. | 2021-09-23 12:48:53.998 CLX1 [CS] 1 Min #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:48:55.011 CLX1 [CS] 1 Min #14 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:48:55.615 ESZ1 1 Min #18 | Reloading chart. | 2021-09-23 12:52:04.931 ESZ1 1 Min #19 | Reloading chart. | 2021-09-23 12:53:13.508 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:53:40.114 Added historical Intraday data request for ESZ1 to the queue. | 2021-09-23 12:53:40.116 Intraday data recording state for symbol ESZ1 is set to download 'Pending'. | 2021-09-23 12:53:40.116 Triggering next historical data download in queue. | 2021-09-23 12:53:40.116 ESZ1 [CS] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 28, | 2021-09-23 12:53:40.116 HD Request # 28 | Downloading Intraday chart data for ESZ1 to the file ESZ1.scid. Service: TransAct.Trading | 2021-09-23 12:53:40.218 HD Request # 28 | Download start date-time: 2020-11-24 19:00:00.000000. File last date-time: 2021-09-23 12:47:05.000001 | 2021-09-23 12:53:40.219 HD Request # 28 | Disabling Intraday chart updating for symbol. | 2021-09-23 12:53:40.219 HD Request # 28 | Using server: ds12.sierracharts.com port 10149 | 2021-09-23 12:53:40.219 Socket (4) | Creating socket. | 2021-09-23 12:53:40.219 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 12:53:40.220 Socket (4) | Connecting to IP: 204.15.197.14. | 2021-09-23 12:53:40.220 HD Request # 28 | Setting DTC encoding to Binary VLS | 2021-09-23 12:53:40.389 HD Request # 28 | Sending historical data logon request message. | 2021-09-23 12:53:40.389 HD Request # 28 | Requesting Intraday data. Start date-time: 2020-11-24 19:00:00. Record interval: 0. Symbol: ESZ1 | 2021-09-23 12:53:40.979 HD Request # 28 | Decompressing data. | 2021-09-23 12:53:41.072 HD Request # 28 | Receiving Intraday data for ESZ1 starting at 2020-11-25 05:52:31.391000 | 2021-09-23 12:53:41.329 HD Request # 28 | Truncating file to starting date-time of 2020-11-25 05:52:31.391 | 2021-09-23 12:53:41.329 HD Request # 28 | Timestamp of first Intraday data file record written: 2020-11-25 05:52:31.391000 | 2021-09-23 12:53:41.839 HD Request # 28 | Out of order historical Intraday data. Timestamp before out of order data: 2021-09-13 18:55:41. First Timestamp of record being filtered out: 2021-09-13 18:28:15. | 2021-09-23 12:53:45.140 HD Request # 28 | Out of order historical Intraday data. Timestamp before out of order data: 2021-09-15 20:34:54. First Timestamp of record being filtered out: 2021-09-15 20:24:17. | 2021-09-23 12:53:47.446 HD Request # 28 | Out of order historical Intraday data. Timestamp before out of order data: 2021-09-23 09:29:59. First Timestamp of record being filtered out: 2021-09-23 09:27:50. | 2021-09-23 12:53:58.435 Socket (4) | CloseSocket call. | 2021-09-23 12:53:58.842 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 12:53:58.842 Historical data download thread signaled to stop. | 2021-09-23 12:53:58.842 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 12:53:58.842 HD Request # 28 | Received 9335352 records from 2020-11-25 05:52:31.391000 to 2021-09-23 12:53:52.000003 (302.3 days) and wrote 9335345 records for ESZ1 | 2021-09-23 12:53:58.843 HD Request # 28 | Add time&sales data | Remembered last file record date-time: 2021-09-23 16:53:52.000003 | 2021-09-23 12:53:58.848 HD Request # 28 | Completion time: 18s | 2021-09-23 12:53:58.848 HD Request # 28 | Intraday data download complete for ESZ1. Unique request ID: 28 | 2021-09-23 12:53:58.848 Removing historical data download ID 28. | 2021-09-23 12:53:58.848 Real-time Intraday chart data file updates started for ESZ1 | 2021-09-23 12:53:58.848 Intraday chart data file opened for ESZ1 | 2021-09-23 12:53:58.848 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2021-09-23 12:53:58.848 ESZ1 1 Min #1 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 1 Min #2 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 [CS] 1 Min #6 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 1 Min #18 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 ESZ1 1 Min #19 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:53:58.848 Triggering next historical data download in queue. | 2021-09-23 12:53:58.848 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 12:53:58.927 Socket (4) | Closed. | 2021-09-23 12:53:58.927 ESZ1 1 Min #2 | Reloading chart. | 2021-09-23 12:53:58.965 ESZ1 1 Min #18 | Reloading chart. | 2021-09-23 12:53:59.045 ESZ1 1 Min #19 | Reloading chart. | 2021-09-23 12:53:59.078 ESZ1 1 Min #1 | Reloading chart. | 2021-09-23 12:53:59.105 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:53:59.202 ESZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:54:08.725 ESZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:54:10.601 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:54:19.571 ESZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:54:24.088 CLX1 [CS] 1 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:55:51.984 Added historical Intraday data request for ESZ1 to the queue. | 2021-09-23 12:59:23.236 Intraday data recording state for symbol ESZ1 is set to download 'Pending'. | 2021-09-23 12:59:23.236 Triggering next historical data download in queue. | 2021-09-23 12:59:23.236 HD Request # 29 | Downloading Intraday chart data for ESZ1 to the file ESZ1.scid. Service: TransAct.Trading | 2021-09-23 12:59:23.237 HD Request # 29 | Download start date-time: 2021-09-23 12:42:00.000000. File last date-time: 2021-09-23 12:53:52.000003 | 2021-09-23 12:59:23.238 HD Request # 29 | Disabling Intraday chart updating for symbol. | 2021-09-23 12:59:23.238 HD Request # 29 | Using server: ds4.sierracharts.com port 10150 | 2021-09-23 12:59:23.238 Socket (4) | Creating socket. | 2021-09-23 12:59:23.239 Socket (4) | New receive buffer size: 5242880 | 2021-09-23 12:59:23.239 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-09-23 12:59:23.239 HD Request # 29 | Setting DTC encoding to Binary VLS | 2021-09-23 12:59:23.413 HD Request # 29 | Sending historical data logon request message. | 2021-09-23 12:59:23.413 HD Request # 29 | Requesting Intraday data. Start date-time: 2021-09-23 12:42:00. Record interval: 0. Symbol: ESZ1 | 2021-09-23 12:59:24.026 HD Request # 29 | Decompressing data. | 2021-09-23 12:59:24.103 HD Request # 29 | Receiving Intraday data for ESZ1 starting at 2021-09-23 12:42:00.000000 | 2021-09-23 12:59:24.261 HD Request # 29 | Truncating file to starting date-time of 2021-09-23 12:42:00.000 | 2021-09-23 12:59:24.261 Socket (4) | CloseSocket call. | 2021-09-23 12:59:24.340 Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-09-23 12:59:24.340 Historical data download thread signaled to stop. | 2021-09-23 12:59:24.340 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-23 12:59:24.340 HD Request # 29 | Timestamp of first Intraday data file record written: 2021-09-23 12:42:00.000000 | 2021-09-23 12:59:24.340 HD Request # 29 | Received 14917 records from 2021-09-23 12:42:00.000000 to 2021-09-23 12:59:20.000001 (17.3 minutes) and wrote 14917 records for ESZ1 | 2021-09-23 12:59:24.340 HD Request # 29 | Add time&sales data | Remembered last file record date-time: 2021-09-23 16:59:20.000001 | 2021-09-23 12:59:24.346 HD Request # 29 | Completion time: 1s | 2021-09-23 12:59:24.346 HD Request # 29 | Intraday data download complete for ESZ1. Unique request ID: 29 | 2021-09-23 12:59:24.346 Removing historical data download ID 29. | 2021-09-23 12:59:24.346 Real-time Intraday chart data file updates started for ESZ1 | 2021-09-23 12:59:24.346 Intraday chart data file opened for ESZ1 | 2021-09-23 12:59:24.346 HD Request # 29 | Enabling Intraday chart updating for symbol. | 2021-09-23 12:59:24.346 ESZ1 1 Min #1 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 1 Min #2 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 [CS] 1 Min #6 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 1 Min #18 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 ESZ1 1 Min #19 | Flagging to reload Intraday data on download completion. | 2021-09-23 12:59:24.346 Triggering next historical data download in queue. | 2021-09-23 12:59:24.346 Socket (4) | Socket gracefully closed by remote side. | 2021-09-23 12:59:24.434 Socket (4) | Closed. | 2021-09-23 12:59:24.434 ESZ1 1 Min #2 | Reloading chart. | 2021-09-23 12:59:24.605 ESZ1 1 Min #18 | Reloading chart. | 2021-09-23 12:59:24.689 ESZ1 1 Min #19 | Reloading chart. | 2021-09-23 12:59:24.703 ESZ1 [CS] 1 Min #6 | Reloading chart. | 2021-09-23 12:59:24.751 ESZ1 1 Min #1 | Reloading chart. | 2021-09-23 12:59:24.814 ESZ1 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:59:32.612 ESZ1 [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-09-23 12:59:34.514 |