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Direct MessagesDate/Time: Thu, 18 Apr 2024 19:37:19 +0000
Connection error
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| [2021-09-21 12:31:49] |
| User22414 - Posts: 65 |
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> > Mit dem Live-Trading funktioniert es jetzt; Chart werden > gezeichnet…. Habe Denali Exchange Data Feed-Dienst aktiviert und > Servicepaket 10 ausgewählt. > > Jetzt möchte ich neue entwickelte Software für „AutomTrd" testen > und habe mich dazu bei IB über das Paper-Trading-Konto angemeldet. > IB/ TWS zeigt /liefert auch den aktuellen Kurs des GBL´s, jedoch auf > der Seite von Sierra gibt es die Meldung: > > „Connection error message from service: IB. Note: is the IB/ TWs > software running and is it enabeled for socket clients! ….Verstehe > ich nicht > > Wo liegt der Fehler. IB-Telefonservice sagt: auf unserer Seite ist > alles OK es liegt bei Sierra! > |
| [2021-09-21 13:42:44] |
| John - SC Support - Posts: 30947 |
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From Google Translate: With live trading it works now; Become a chart
drawn…. Have Denali Exchange Data Feed Service activated and Service package 10 selected. Now I would like to test newly developed software for "AutomTrd" and I signed up for this with IB via the paper trading account. IB / TWS also shows / delivers the current course of the GBL, however on the Sierra website there is the message: "Connection error message from service: IB. Note: is the IB / TWs software running and is it enabeled for socket clients! ….Understand not me Where is the mistake. IB-Telefonservice says: is on our side everything OK, it's up to Sierra! That particular message is stating that Sierra Chart can not connect to the TWS software that should be running on the same computer while Sierra Chart is also running. This is how we communicate with Interactive Brokers - through that software. Ensure that both software are running at the same time - Sierra Chart and TWS. If you have not already done it, be sure you go through these Setup Instructions for Interactive Brokers as well: Interactive Brokers Trading Service: Setup Instructions Let us know if you are continuing to have issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-21 15:13:21] |
| User22414 - Posts: 65 |
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Wie ich oben schon schrieb ist bei dem Live-Trading alles OK, also der Chart wird dargestellt. Natürlich ist auch die API-Verbindung OK, genau so wie sie es hier beschreiben haben, sonst könnte ich den GBL nicht handeln. Habe es heute 2x gemacht! Das Problem tritt nur auf mit den Daten des Paper-Tradings. Auf der TWS sind sie aktuell zu sehen, also werden sie von IB geliefert! Diese Daten werden von Sierra nicht in das Live-Trading-Chart ("Open Chartbook") geladen. Auch nicht mit dem Button "Connect". Dieses Problem ist neu (vermutlich seit dem Denali Exchange Data Feed), denn es hat früher ja schon funktioniert. |
| [2021-09-21 16:32:51] |
| John - SC Support - Posts: 30947 |
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621 / 5000
Translation results As I wrote above, everything is OK with live trading, so the chart is displayed. Of course, the API connection is also OK, exactly as you have described it here, otherwise I would not be able to trade the GBL. Did it twice today! The problem only occurs with the data from paper trading. They can currently be seen at TWS, so they are supplied by IB! Sierra does not load this data into the live trading chart ("Open Chartbook"). Not even with the "Connect" button. This problem is new (presumably since the Denali Exchange Data Feed) because it worked before. Sorry, we did not understand that this was just an issue with the Paper Trading option within Interactive Brokers. But, we are unable to help with that. It is not something that we specifically support, so if it is not working at this time, then it is not something that we will put any time into figuring out. We really recommend using our Simulated Futures Trading Service for trial trading. Refer to the information here: Simulated Futures Trading Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-21 21:09:06] |
| User22414 - Posts: 65 |
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Genau das Gegenteil ist der Fall. Es ist absolut kein Problem bei IB, da die Kursdaten auf der TWS zu sehen sind. Die Kursdaten werden nur nicht in das Sierra-Chart-System übernommen und im Balkendiagramm dargestellt.
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| [2021-09-22 14:16:12] |
| John - SC Support - Posts: 30947 |
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From Google Translate: Exactly the opposite is the case. There is absolutely no problem with IB as the course dates can be seen on the TWS. The price data is just not transferred to the Sierra chart system and shown in the bar chart.
If you are able to get the data from IB when connected to their live trading, then that is what is important to us. We can not help with any data that is not coming in correctly when connected to their Paper Trading connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-11 21:24:07] |
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Follow through the instructions here for any connectivity issues to Interactive Brokers: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#IBResolvingConnectionIssue If you want data for EUREX, then you need to obtain that directly from the Denali Exchange Data Feed.: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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