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Date/Time: Thu, 25 Apr 2024 19:49:00 +0000

How to Post a Message for Support

Delayed data only...not sure why

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[2021-09-20 19:46:51] #1 [Go To First Post]
Meklon - Posts: 217
Dear Support, I have my main ISP went down few hours ago and while awaiting for repair I have switched to my laptop with a backup Sierra Chart installation. I am able to connect but for some reason getting only delayed data. The main machine is not connected to the internet at the moment so there should be no active connection besides my laptop. I am using Sierra Chart Denali with TT routing. Any advice how I an get connected to live data? Thank you.

[2021-09-20 20:35:39] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Open a chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-20 20:35:55

[2021-09-20 20:47:39] #3 [Go To First Post]
Meklon - Posts: 217
Please find the requested Message Log below: ============================================ Software version: 2299 64-bit \| 2021-09-20 16:44:32.729 Primary Thread ID: 15020 \| 2021-09-20 16:44:32.729 Usage end date: 2022-01-31 \| 2021-09-20 16:44:32.729 Enabled for: Advanced Features 2. \| 2021-09-20 16:44:32.729 Enabled for: Sierra Chart Historical Data Service. \| 2021-09-20 16:44:32.729 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-09-20 16:44:32.729 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-09-20 16:44:32.729 Enabled for exchange2: CME (Trading Account Required) \| 2021-09-20 16:44:32.729 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-09-20 16:44:32.729 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-09-20 16:44:32.729 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-09-20 16:44:32.729 Allow Support for Sierra Chart Data Feeds is disabled. \| 2021-09-20 16:44:32.729 Current selected Data/Trading service: SC/TT Futures Order Routing \| 2021-09-20 16:44:32.729 Custom symbol settings values: disabled \| 2021-09-20 16:44:32.729 Chart Update Interval: 500 \| 2021-09-20 16:44:32.729 Intraday Data Storage Time Unit: 0 \| 2021-09-20 16:44:32.729 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-09-20 16:44:32.729 2021-09-20 20:44:32 Local computer time in UTC \| 2021-09-20 16:44:32.729 2021-09-20 16:44:32 Local computer time in SC Time Zone \| 2021-09-20 16:44:32.729 2021-09-20 20:20:17 Server time in UTC \| 2021-09-20 16:44:32.729 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-09-20 16:44:32.729 Program path: C:\SierraChart\ \| 2021-09-20 16:44:32.729 Data Files path: C:\SierraChart\Data\ \| 2021-09-20 16:44:32.729 OS Version Number: 10.0 \| 2021-09-20 16:44:32.730 Locale Setting: C \| 2021-09-20 16:44:32.730 SC/TT Futures Order Routing \| Connecting to the server futurestrading2.sierracharts.com. Port 11098 \| 2021-09-20 16:44:39.622 DTC Client socket (1) \| Creating socket. Using TLS 1.2. \| 2021-09-20 16:44:39.692 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-09-20 16:44:39.693 DTC Client socket (1) \| Connecting to IP: ##########. \| 2021-09-20 16:44:39.693 SC/TT Futures Order Routing \| Network connection to server complete. \| 2021-09-20 16:44:39.748 SC/TT Futures Order Routing \| Starting socket receive thread. \| 2021-09-20 16:44:39.748 SC/TT Futures Order Routing \| Sending encoding request to server: Binary VLS. Compression: none \| 2021-09-20 16:44:39.748 SC/TT Futures Order Routing \| Setting DTC encoding to Binary VLS \| 2021-09-20 16:44:39.940 SC/TT Futures Order Routing \| Sending logon request message. \| 2021-09-20 16:44:39.940 SC/TT Futures Order Routing \| Received logon response. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Server Name: SC DTC Server. Build=38980. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Server protocol version: 8. Client protocol version: 8 \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading\|SymbolSettings=trading_technologies_v2.trading. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Trading is supported. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Order cancel and replace is supported. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| OCO Orders supported. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Bracket Orders supported. \| 2021-09-20 16:44:40.008 SC/TT Futures Order Routing \| Connected to server complete. \| 2021-09-20 16:44:40.008 Triggering next historical data download in queue. \| 2021-09-20 16:44:40.012 Triggering next historical data download in queue. \| 2021-09-20 16:44:40.012 Triggering next historical data download in queue. \| 2021-09-20 16:44:40.012 Triggering next historical data download in queue. \| 2021-09-20 16:44:40.012 Updated verified funded futures trading account ending date to: 2021-10-20 20:44:40 \| 2021-09-20 16:44:40.012 No download requests in the queue to start downloads for. \| 2021-09-20 16:44:40.013 No download requests in the queue to start downloads for. \| 2021-09-20 16:44:40.013 No download requests in the queue to start downloads for. \| 2021-09-20 16:44:40.013 No download requests in the queue to start downloads for. \| 2021-09-20 16:44:40.013 Mapping ESZ21_FUT_CME to ESZ21. Service code: cme \| 2021-09-20 16:44:40.056 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESZ21_FUT_CME (ESZ21). ID: 1 Service code: cme \| 2021-09-20 16:44:40.056 SC DTC Delayed Exchange Data \| Connecting to the server ds12-2.sierracharts.com. Port 10044 \| 2021-09-20 16:44:40.056 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESZ21_FUT_CME (ESZ21). ID: 1 \| 2021-09-20 16:44:40.057 Added historical Intraday data request for ESZ21_FUT_CME to the queue. \| 2021-09-20 16:44:40.057 Intraday data recording state for symbol ESZ21_FUT_CME is set to download 'Pending'. \| 2021-09-20 16:44:40.057 Triggering next historical data download in queue. \| 2021-09-20 16:44:40.057 DTC Client socket (2) \| Creating socket. \| 2021-09-20 16:44:40.057 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-09-20 16:44:40.057 DTC Client socket (2) \| Connecting to IP: #########. \| 2021-09-20 16:44:40.057 Delaying start of download for ESZ21_FUT_CME \| 2021-09-20 16:44:40.059 Updated verified funded futures trading account ending date to: 2021-10-20 20:44:40 \| 2021-09-20 16:44:40.069 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2021-09-20 16:44:40.132 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2021-09-20 16:44:40.132 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-09-20 16:44:40.132 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2021-09-20 16:44:40.242 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2021-09-20 16:44:40.242 SC DTC Delayed Exchange Data \| Received logon response. \| 2021-09-20 16:44:41.657 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2021-09-20 16:44:41.657 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2021-09-20 16:44:41.657 SC DTC Delayed Exchange Data \| Successfully connected. \| 2021-09-20 16:44:41.657 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2021-09-20 16:44:41.657 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ESZ21_FUT_CME -> ESZ21 \| 2021-09-20 16:44:41.657 SC DTC Delayed Exchange Data \| Received security definition for symbol ESZ21_FUT_CME \| 2021-09-20 16:44:41.803 Requesting market depth updates for: ESZ21_FUT_CME if supported. \| 2021-09-20 16:44:45.006 SC DTC Delayed Exchange Data \| Clearing market depth for ESZ21_FUT_CME \| 2021-09-20 16:44:45.293 HD Request # 9 \| Downloading Intraday chart data for ESZ21_FUT_CME to the file ESZ21_FUT_CME.scid. Service: cme \| 2021-09-20 16:44:46.021 HD Request # 9 \| Download start date-time: 2021-09-20 16:33:19.000000. File last date-time: 2021-09-20 16:33:19.909001 \| 2021-09-20 16:44:46.022 HD Request # 9 \| Using server: ds23.sierracharts.com port 10150 \| 2021-09-20 16:44:46.022 Socket (3) \| Creating socket. \| 2021-09-20 16:44:46.022 Socket (3) \| New receive buffer size: 5242880 \| 2021-09-20 16:44:46.023 Socket (3) \| Connecting to IP: #########. \| 2021-09-20 16:44:46.023 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2021-09-20 16:44:46.209 HD Request # 9 \| Sending historical data logon request message. \| 2021-09-20 16:44:46.209 HD Request # 9 \| Requesting Intraday data. Start date-time: 2021-09-20 16:33:19. Record interval: 0. Symbol: ESZ21 \| 2021-09-20 16:44:46.726 HD Request # 9 \| Decompressing data. \| 2021-09-20 16:44:46.789 HD Request # 9 \| Receiving Intraday data for ESZ21_FUT_CME starting at 2021-09-20 16:33:19.909000 \| 2021-09-20 16:44:46.873 Socket (3) \| CloseSocket call. \| 2021-09-20 16:44:46.873 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-09-20 16:44:46.873 Historical data download thread signaled to stop. \| 2021-09-20 16:44:46.873 HD Request # 9 \| Timestamp of first Intraday data file record written: 2021-09-20 16:33:25.681000 \| 2021-09-20 16:44:46.874 HD Request # 9 \| Received 2128 Intraday data records from 2021-09-20 16:33:19.909000 to 2021-09-20 16:44:40.489000 (11.3 minutes) and wrote 2126 records for ESZ21_FUT_CME \| 2021-09-20 16:44:46.874 HD Request # 9 \| Add time&sales data \| Remembered last file record date-time: 2021-09-20 20:44:40.489000 \| 2021-09-20 16:44:46.876 HD Request # 9 \| Completion time: 0s \| 2021-09-20 16:44:46.876 HD Request # 9 \| Intraday data download complete for ESZ21_FUT_CME. Unique request ID: 8 \| 2021-09-20 16:44:46.876 Removing historical data download ID 8. \| 2021-09-20 16:44:46.876 Real-time Intraday chart data file updates started for ESZ21_FUT_CME \| 2021-09-20 16:44:46.876 Intraday chart data file opened for ESZ21_FUT_CME \| 2021-09-20 16:44:46.876 HD Request # 9 \| Enabling Intraday chart updating for symbol. \| 2021-09-20 16:44:46.876 Triggering next historical data download in queue. \| 2021-09-20 16:44:46.876 No download requests in the queue to start downloads for. \| 2021-09-20 16:44:46.878 Opened cached Intraday file: C:\SierraChart\Data\ESZ21_FUT_CME.scid. Thread ID: 29404 \| 2021-09-20 16:44:46.904 Socket (3) \| Socket gracefully closed by remote side. \| 2021-09-20 16:44:46.928 Socket (3) \| Closed. \| 2021-09-20 16:44:46.929 ESZ21_FUT_CME #3 \| Reloading chart. \| 2021-09-20 16:44:59.232 ESZ21_FUT_CME #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-09-20 16:44:59.232 ESZ21_FUT_CME 1 Min #4 \| Reloading chart. \| 2021-09-20 16:45:10.579 NQZ21_FUT_CME #5 \| Reloading chart. \| 2021-09-20 16:45:50.600 NQZ21_FUT_CME #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-09-20 16:45:50.601 Mapping NQZ21_FUT_CME to NQZ21. Service code: cme \| 2021-09-20 16:45:51.103 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: NQZ21_FUT_CME (NQZ21). ID: 2 Service code: cme \| 2021-09-20 16:45:51.103 SC DTC Delayed Exchange Data \| Requesting security definition data for: NQZ21_FUT_CME (NQZ21). ID: 2 \| 2021-09-20 16:45:51.103 Added historical Intraday data request for NQZ21_FUT_CME to the queue. \| 2021-09-20 16:45:51.103 Intraday data recording state for symbol NQZ21_FUT_CME is set to download 'Pending'. \| 2021-09-20 16:45:51.103 Triggering next historical data download in queue. \| 2021-09-20 16:45:51.103 Delaying start of download for NQZ21_FUT_CME \| 2021-09-20 16:45:51.105 SC DTC Delayed Exchange Data \| Received security definition for symbol NQZ21_FUT_CME \| 2021-09-20 16:45:51.254 NQZ21_FUT_CME 1 Min #6 \| Reloading chart. \| 2021-09-20 16:45:54.617 Requesting market depth updates for: NQZ21_FUT_CME if supported. \| 2021-09-20 16:45:55.023 SC DTC Delayed Exchange Data \| Clearing market depth for NQZ21_FUT_CME \| 2021-09-20 16:45:55.115 HD Request # 10 \| Downloading Intraday chart data for NQZ21_FUT_CME to the file NQZ21_FUT_CME.scid. Service: cme \| 2021-09-20 16:45:56.044 HD Request # 10 \| Download start date-time: 2021-09-20 15:24:13.000000. File last date-time: 2021-09-20 15:24:13.459000 \| 2021-09-20 16:45:56.045 HD Request # 10 \| Using server: ds21.sierracharts.com port 10149 \| 2021-09-20 16:45:56.045 Socket (3) \| Creating socket. \| 2021-09-20 16:45:56.047 Socket (3) \| New receive buffer size: 5242880 \| 2021-09-20 16:45:56.047 Socket (3) \| Connecting to IP: ########. \| 2021-09-20 16:45:56.047 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2021-09-20 16:45:56.176 HD Request # 10 \| Sending historical data logon request message. \| 2021-09-20 16:45:56.176 HD Request # 10 \| Requesting Intraday data. Start date-time: 2021-09-20 15:24:13. Record interval: 0. Symbol: NQZ21 \| 2021-09-20 16:45:56.687 HD Request # 10 \| Decompressing data. \| 2021-09-20 16:45:56.760 HD Request # 10 \| Receiving Intraday data for NQZ21_FUT_CME starting at 2021-09-20 15:24:13.122000 \| 2021-09-20 16:45:56.894 HD Request # 10 \| Timestamp of first Intraday data file record written: 2021-09-20 15:24:13.721000 \| 2021-09-20 16:45:57.337 Socket (3) \| CloseSocket call. \| 2021-09-20 16:45:57.391 Historical data download thread signaled to stop. \| 2021-09-20 16:45:57.391 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-09-20 16:45:57.391 HD Request # 10 \| Received 97824 Intraday data records from 2021-09-20 15:24:13.122000 to 2021-09-20 16:45:53.190001 (81.7 minutes) and wrote 97812 records for NQZ21_FUT_CME \| 2021-09-20 16:45:57.391 HD Request # 10 \| Add time&sales data \| Remembered last file record date-time: 2021-09-20 20:45:53.190001 \| 2021-09-20 16:45:57.392 HD Request # 10 \| Completion time: 1s \| 2021-09-20 16:45:57.393 HD Request # 10 \| Intraday data download complete for NQZ21_FUT_CME. Unique request ID: 9 \| 2021-09-20 16:45:57.393 Removing historical data download ID 9. \| 2021-09-20 16:45:57.393 Real-time Intraday chart data file updates started for NQZ21_FUT_CME \| 2021-09-20 16:45:57.393 Intraday chart data file opened for NQZ21_FUT_CME \| 2021-09-20 16:45:57.393 HD Request # 10 \| Enabling Intraday chart updating for symbol. \| 2021-09-20 16:45:57.393 Triggering next historical data download in queue. \| 2021-09-20 16:45:57.393 No download requests in the queue to start downloads for. \| 2021-09-20 16:45:57.394 Socket (3) \| Socket gracefully closed by remote side. \| 2021-09-20 16:45:57.444 Socket (3) \| Closed. \| 2021-09-20 16:45:57.444 Opened cached Intraday file: C:\SierraChart\Data\NQZ21_FUT_CME.scid. Thread ID: 29404 \| 2021-09-20 16:45:59.363 Date Time Of Last Edit: 2021-09-21 00:29:54

[2021-09-21 00:22:49] #4 [Go To First Post]
John - SC Support - Posts: 31117
Here is the issue from your log: Allow Support for Sierra Chart Data Feeds is disabled. \| 2021-09-20 16:44:32.729 On that particular computer you have the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. Change it to Yes and after you close that window select File >> Disconnect followed by File >> Connect to Data Feed. After that you will be getting your real-time data again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-21 00:34:39] #5 [Go To First Post]
Meklon - Posts: 217
Problem solved! Thank you so much John (as always)! You guys are awesome...Sierra is the BEST platform ever! While we on the subject....is it possible to run my laptop in parallel with another SC copy and real-time live connection while my main server is active with primary SC installation, or is this considered to be a separate system with independent CME connection and will require an extra data feed charge?

[2021-09-21 00:50:06] #6 [Go To First Post]
John - SC Support - Posts: 31117
It can be done, but it requires an additional data feed charge. Refer to the information here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-09-21 03:12:02] #7 [Go To First Post]
Meklon - Posts: 217
Got it, thank you John!

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