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Date/Time: Wed, 22 Sep 2021 06:19:44 +0000

Lose of footprint data on numbers bar study after changing data feed

[2021-09-15 06:55:25]
User739946 - Posts: 1
Hi, I recently attempted to change data feeds and connect SC to Rithmic. I am still working on resolving this and will likely go down the route suggest to get hooked up to the Denali feed using a different brokerage account. in the interim, I changed back to SC data for my charts and I have lost the data that populates the footprint charts. I have tried to reinstall the study but it still doesnt work. Is there a data setting that I am missing? Interesting I think the data is available as I also show the footprint data on some charts through the volume at price (vdp) study which populates transacted volumes on the candles...just can get it on to my standard footprint chart. I sent my message log.

[2021-09-15 08:52:04]
Sierra Chart Engineering - Posts: 97826
Regarding this:
and will likely go down the route suggest to get hooked up to the Denali feed using a different brokerage account.

You do have the Denali data feed. You need to complete the agreements though:


And you have two exchange groups activated when you only need one:

And you must also connect to your Live trading account to authorize the real-time data:

Otherwise, the Denali data feed is not being used with Rithmic.

Regarding the data for Numbers Bars:

Follow the instructions here to clear the Message Log:

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-09-15 08:52:33

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