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Date/Time: Wed, 29 Mar 2023 07:13:39 +0000

Delayed data Denali

View Count: 252

[2021-08-11 16:09:01]
user777 - Posts: 5
I signed up with amp yesterday and made a deposit. I can connect to data but is delayed by 10 minutes. I contacted Amp and they said contact SC
[2021-08-11 16:28:18]
John - SC Support - Posts: 23263
Everything looks good on your account at this time.

If you are still getting delayed data for a symbol that is traded on the CME Group, then check to ensure that the setting File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. Refer to the following:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)

If that is not the issue, then we would need to see your Message Log by following these instructions:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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