Support Board

Date/Time: Wed, 24 Apr 2024 13:05:11 +0000

Post From: Delayed data Denali

[2021-08-11 16:28:18] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
Everything looks good on your account at this time. If you are still getting delayed data for a symbol that is traded on the CME Group, then check to ensure that the setting File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that is not the issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing