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Date/Time: Fri, 29 Mar 2024 00:08:18 +0000



Problems with connection live data

View Count: 432

[2021-07-19 16:36:31]
User722634 - Posts: 6
Hi

I have in my office two PC with sierrachart running. The problem is, that only one PC is alowing me live-data. I paid even for a 3rd System but still doesnt work. THen i tried to change the port on one Sierrachart workstation but still doesnt work.
It shows me the Volume to 0 for all symbols and they are not moving. So it works only on one simultaniously.

Do you know what is the problem and how i can fix this?

I send you the log for analysis

Thank you
[2021-07-19 18:57:41]
SC Support - Posts: 1785
Can you be sure that you are have completed the set-up instructions correctly on each computer / device? We don't see that you have gone through the set-up instructions.

You currently have active the Denali Exchange Data Feed on your Sierra Chart account, please continue with step 8 here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions
Date Time Of Last Edit: 2021-07-19 18:59:29
[2021-07-19 19:15:05]
Sierra Chart - Max - Posts: 5554
We see that you are running Sierra Chart on 3 computers. You are only able to get real-time data on 2 of them at the same time.

On the system that you would not need real-time data on make sure to disable the "Allow Support for Sierra Chart Data Feeds" setting:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)
Sierra Chart Support
[2021-07-20 14:41:05]
User722634 - Posts: 6
Yeah but i need 3 Systems running on same time because i have two workstations in the office and one station at home.
Did you restricted only for two? and if yes, is it possible to get 3 or more?
[2021-07-20 15:35:51]
SC Support - Posts: 1785
Hi Ivan, to allow 3 systems would put you in the Professional category which would see your CME Real-time Data Exchanges fee go up by 10 times.
Denali Exchange Data Feed: Supported Exchanges (Exchange Fees)

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