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Date/Time: Fri, 17 Sep 2021 03:55:23 +0000



datafeed

[2021-07-12 18:50:13]
User350329 - Posts: 3
I'm trying to setup my CQG datafeed. My brokerage account is with Tradovate They have already provided me with the CQG login which i've input into Sierrachart; but some of the real time data are not working for example F.US.YMU21 only loads the chart but the price does not change. It seems that F.US.ENQU21 is working for now. I'm not sure how to properly set this up.
[2021-07-12 18:56:10]
John - SC Support - Posts: 10622
Which data are you wanting to use - CQG or the Denali Exchange Data Feed from us (Sierra Chart)?
[2021-07-26 16:18:29]
User350329 - Posts: 3
I want the Denali Exchange data feed. I've made some changes and things that were not loading before are now loading but the data is delayed. I'm not sure what else to do.

Right now I'm connecting thru SC Data- All services. Before this I was connecting thru CQG webAPI; but the CQG connection was giving me a lot of issues.

I'm paying for the service package 11.
[2021-07-26 19:14:55]
John - SC Support - Posts: 10622
You have not completed all the setup for the Denali Exchange Data Feed. In particular, you have not activated any exchanges. Go through the remainder of the Setup Instructions starting at the following:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateTheExchanges

Keep in mind that you will need to connect at least once a month to your live trading account in order to qualify for the Non-Professional exchange fees. Right now, you are verified through August 11, 2021 since you had been connected to your CQG account. Refer to the following for more information:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount

You can always see what your account verification date is set to at this link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
[2021-07-27 02:55:20]
User350329 - Posts: 3
Hi,
Thank you for your response. I have two additional questions:
1. I'm currently paying the CME top of book and Market depth data thru Tradovate and a CQG connection. Do I still need to subscribe thru sierra chart for the CME with Market Depth for nonprofessional Trading accounts for ($10.40/month)? Or I should I be looking for a different connection package? or does the following apply since I'm subscribed to service package 11 thru sierra chart and already paying data fees to Tradovate: "This option only provides data when you are paying the exchange fee through another provider and requires manual approval. For approval, you need to start an Account Support Ticket."?, If so, does this support ticket suffice or do I need to open a new support ticket? btw, I'm only looking for Nasdaq and S&P data with market depth.

2. If I connect my CQG data on Global Settings >> Data/Trade Service Settings, does this qualify for my once a month? The reason I'm asking is because I just did that and it still shows that I'm subscribed till August 11th, 2021.


Sorry for all the redundant questions, this is the first time I'm connecting a service like this so I'm not familiar how it works. Any help is greatly appreciated.
[2021-07-27 07:16:58]
Sierra_Chart Engineering - Posts: 1807
1.
Do I still need to subscribe thru sierra chart for the CME with Market Depth for nonprofessional Trading accounts for ($10.40/month)?
In the case of CQG definitely you do have to use the Denali exchange data feed for data and also pay the exchange fee to have proper and reliable data for Sierra Chart. This is essential.

You can then cancel the exchange fee that you pay through CQG if your broker lets you. If your broker does not let you, then try to find another broker which will.

This is not relevant to you:

"This option only provides data when you are paying the exchange fee through another provider and requires manual approval. For approval, you need to start an Account Support Ticket."

2. What that is about is explained here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#IntegrationWithTradingServices
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
Date Time Of Last Edit: 2021-07-27 07:18:14

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