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Date/Time: Sun, 19 May 2024 12:02:35 +0000

How to Post a Message for Support

Real Time

View Count: 520

[2021-06-11 17:24:33] #1 [Go To First Post]
GuerrillaM - Posts: 18
Hello, I bought the service 5 package, I also bought the NASDAQ,NYSE,AMEX 10.50 package along with the real time data connection for $25. I still dont have real time quotes for equities? Why is this?

[2021-06-11 19:37:40] #2 [Go To First Post]
John - SC Support - Posts: 31704
Your setup looks good on our end. Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-11 20:51:10] #3 [Go To First Post]
GuerrillaM - Posts: 18
thank you, do I just send it through our chat here or should I hit send for analysis?

[2021-06-11 21:13:01] #4 [Go To First Post]
John - SC Support - Posts: 31704
Either way. If you Send for Analysis then make sure you let us know you did so in this post. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-11 21:26:42] #5 [Go To First Post]
GuerrillaM - Posts: 18
I have sent the message log through SC.

[2021-06-11 21:30:32] #6 [Go To First Post]
John - SC Support - Posts: 31704
Here is the problem from the log: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 You must be logged in on another computer (or another installation on the same computer) somewhere and accessing the data feed from that installation. You can only have 1 connection at a time to the Sierra Chart Exchange Data Feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-11 21:35:53] #7 [Go To First Post]
GuerrillaM - Posts: 18
thank you!! It worked, also is there a way to change the color of your chart scale separate from the chart background?

[2021-06-11 21:40:07] #8 [Go To First Post]
John - SC Support - Posts: 31704
is there a way to change the color of your chart scale separate from the chart background? No, there is not. The Price Ladder and the Date/Time Scale backgrounds are controlled by the general Background Color. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-11 21:44:31] #9 [Go To First Post]
GuerrillaM - Posts: 18
awesome thank you!

[2021-06-11 22:21:17] #10 [Go To First Post]
GuerrillaM - Posts: 18
I apologize, I have one more question. for stocks like TSLA and BA it says the stocks are delayed. Are these included in a different software package?

[2021-06-14 13:42:46] #11 [Go To First Post]
John - SC Support - Posts: 31704
You should be getting those in Real-Time, as they are part of the U.S. Equities feed that you are signed up for. Follow these instructions to get us your Message Log again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-15 14:35:45] #12 [Go To First Post]
GuerrillaM - Posts: 18
Thank you, I think it just showed that after hours after 8 P.M. Thank you again, is there a way I can drag around the charts up, down without having to go to my scale? Can I just click anywhere on the chart and drag my mouse to move the chart?

[2021-06-15 16:55:52] #13 [Go To First Post]
John - SC Support - Posts: 31704
Use the Hand tool to do this. Refer to the following: Chart Drawing Tools: Hand Note the information about the setting you need to change to have Vertical Scaling as well with the Hand tool in that documentation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-15 18:44:48] #14 [Go To First Post]
GuerrillaM - Posts: 18
perfect thank you!

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