Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sun, 19 May 2024 08:35:24 +0000
A delay on gold/comex
View Count: 729
| [2021-06-04 08:30:13] |
| User266447 - Posts: 250 |
|
Hello, I try to find out if my data feed is delay i.e. 5 minutes? I have differences in price between my MT4/Lmax, Quantower and Sierra Chart. I try to find where the problem is? I am getting delys in quotations (in prices). Could you confirm or deny if I am on a delay mode at Sierra, please? |
| [2021-06-04 08:32:20] |
| |
|
Yes it is delayed (By 10 minutes) and for this reason: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 08:32:42
|
| [2021-06-04 08:38:25] |
| User266447 - Posts: 250 |
|
Are you saying that I pay for Denali and have no access to real-time data? I have a funded account with AMP which is no longer a company you work with. So even if I have a Denali I need to open a live account with a different broker? - and fund it? Wow.. |
| [2021-06-04 08:41:59] |
| |
|
This is not true: I have a funded account with AMP which is no longer a company you work with
If you have a funded trading account with AMP just follow the instructions here to access the real-time CME data: Easy Solution to CME Funded Trading Account Requirement: Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 08:42:07
|
| [2021-06-04 08:54:23] |
| User266447 - Posts: 250 |
|
It`s done. What next then? |
| [2021-06-04 09:07:00] |
| |
|
We can see you are all set. You should be receiving the real-time COMEX data right now. If not restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-15 10:15:18] |
| User266447 - Posts: 250 |
|
Hello, I remember there is an option to pay an additional $10 and be able to use Sierra charts at 4 different computers. Is it possible to use the software simultaneously at least at two PCs with different locations? Thank you in advance |
| [2021-06-15 15:08:23] |
| John - SC Support - Posts: 31704 |
|
I remember there is an option to pay an additional $10 and be able to use Sierra charts at 4 different computers. Is it possible to use the software simultaneously at least at two PCs with different locations?
By default, you are allowed to use Sierra Chart on two different computers are the same time (there is no limit on how many instances you can have on a single computer). There are some accounts (such as yours) which are defaulted to 3 systems. For more information on this, refer to the following: Sierra Chart Purchase and License Information: Licensing / Number of Systems The issue, however, is the data feed. If you want to get the data from the Denali Exchange Data Feed to two different computers at the same time, then you would need to pay for a second set of exchange fees. Refer to the information here: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-15 15:28:54] |
| User266447 - Posts: 250 |
|
Thank you. Kind regards, Arek |
To post a message in this thread, you need to log in with your Sierra Chart account: