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Direct MessagesDate/Time: Thu, 18 Apr 2024 20:08:10 +0000
Question about
View Count: 544
| [2021-06-03 02:46:55] |
| User946955 - Posts: 32 |
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Hello I need help...Im trying to log into my sierra charts and I keep getting a message saying Symbol is unknown click for symbol and that the download failed error downloading historical intraday data for F.USM2KM21 can you also tell me when is it time for me to pay again for service.
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| [2021-06-03 05:57:54] |
| Sierra_Chart Engineering - Posts: 13990 |
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That is a CQG symbol. For the proper and best market data for Sierra Chart when using CQG, we recommend using the Denali Exchange Data Feed: Denali Exchange Data Feed Using this data feed will resolve the issue. We can help you with the set up, although instructions are on that page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-03 13:46:32] |
| User946955 - Posts: 32 |
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is it any way you guys can help me I still cant get logged in
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| [2021-06-03 13:57:15] |
| User946955 - Posts: 32 |
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ok never mind about helping me get my charts restored, now the issue is that my charts are stuck on May 31 and not live and up to date
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| [2021-06-03 15:14:33] |
| Sierra_Chart Engineering - Posts: 13990 |
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Tell us the symbol of the chart which is not updating. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-03 21:24:36] |
| User946955 - Posts: 32 |
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is there any way I can have someone to connect with me via remote and help me get reconnected because this is too complicated my volume profile was just working fine the other day.
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| [2021-06-04 04:57:19] |
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Yes. Make sure your current telephone number is here and let us know when done: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-04 13:24:01] |
| User946955 - Posts: 32 |
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Ok I updated my info you can call me now if you like im free until about 11:30 am and then I have to leave for work
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| [2021-06-04 16:38:00] |
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We apologize we were not able to get to this before then. We can call in the evening or over the weekend.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 16:38:06
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| [2021-06-04 17:15:28] |
| User946955 - Posts: 32 |
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you can call me now if you like im available Thanks |
| [2021-06-05 00:36:13] |
| User946955 - Posts: 32 |
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Ok you can call me anytime this weekend I will be ready. Thanks |
| [2021-06-05 14:50:55] |
| User946955 - Posts: 32 |
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Hello just reminder that you can call me anytime today I'm free all day will be logged on waiting further instructions
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| [2021-06-06 00:00:28] |
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User has been called and we activated the Denali Exchange Data Feed and the CME exchange.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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