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Direct MessagesDate/Time: Wed, 24 Apr 2024 04:38:11 +0000
[Locked] - Resolved: Denali EUREX Data Feed Interruption (ISP issue)
View Count: 1324
| [2021-05-06 08:38:58] |
| Sierra_Chart Engineering - Posts: 14068 |
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We currently are experiencing an interruption with the Denali EUREX data feed. It appears to be a problem with the Internet connectivity to the server. Do not post anything further on this Support Board. We will update this thread here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-06 08:49:12] |
| Sierra_Chart Engineering - Posts: 14068 |
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We definitely have lost the Internet connectivity to the server. This is not a problem with any of our hardware or our own systems. We have contacted our infrastructure provider about this. This was definitely a problem with the particular ISP we are using serving the Frankfurt 2 data center in Germany. This was a local issue, with that particular ISP. There was no problem on our side, and there was no problem with our infrastructure provider. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-06 09:29:27
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| [2021-05-06 08:56:17] |
| Sierra_Chart Engineering - Posts: 14068 |
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Our infrastructure provider has been reached, and they are going to contact the ISP about the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-06 09:00:58] |
| User555708 - Posts: 11 |
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Looks to be back working Thank you |
| [2021-05-06 09:10:17] |
| Sierra_Chart Engineering - Posts: 14068 |
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Yes we can see that. This is the only information we have so far: maybe it was some sort of internet outage in. FR2, will keep you posted what we hear back from our provider...the internet is great till it’s not...
There is a few minutes of missing data due to a server restart we did due to an operating system level issue also we had at the time. Microsoft software really is in a state of deterioration. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-06 09:47:14
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| [2021-05-06 09:27:20] |
| Sierra_Chart Engineering - Posts: 14068 |
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The missing data has been patched. To download the missing data in your EUREX charts, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-07 03:03:24] |
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The ISP responsible for the failure has yet to respond to about the issue. They still have not yet responded. Unbelievable. We do have a secondary server, with its own redundant Internet but that secondary server is connected to the server in Frankfurt through the Internet. We are now looking to get a direct crossconnect to it in the Frankfurt 2 data center, through a different provider. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-07 03:03:47
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| [2021-05-08 23:36:54] |
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We now know the ISP that is being used and where the fault was: We are working on getting set up with redundant Internet connectivity with the Denali EUREX data feed. Previously, internet connectivity was left to our infrastructure provider. But they just offered this one single connection in Frankfurt which had a problem. CME data always has been fully redundant because we use two different data centers each with different ISPs. And we have been told time and time again, about the reality, of working with the data center and also other providers like ISPs in Germany. They are slow and just move at their own pace. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-08 23:38:57
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