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Only getting a few days of historic data in intraday chart

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[2021-05-05 16:30:56] #1 [Go To First Post]
six steps - Posts: 42
I can go back 10+ years on my daily chart, but on my 30 minute intraday chart I only get the month of May. When I do a delete all data and download on the intraday chart sometimes I get 3 weeks and sometimes I get 3 days. I need at least 28o days of historic data on my intraday chart. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=50846

[2021-05-05 18:20:15] #2 [Go To First Post]
John - SC Support - Posts: 30953
The reason for what you are seeing is due to the lack of historic data from CQG. We see that you have started the process of setting up the Denali Exchange Data Feed, as you are on Package 11, but you have not finished it. Therefore, your data is coming from CQG. If you are intending to use the Denali Exchange Data Feed, then you need to go through all of the Setup Instructions starting here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-05 18:20:33

[2021-05-10 16:46:37] #3 [Go To First Post]
six steps - Posts: 42
Can you please let me know specifically what I need to do because I am only getting 45 days of intra-data when I should be getting 380 days of data. Date Time Of Last Edit: 2021-05-10 16:46:58


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[2021-05-10 20:04:26] #4 [Go To First Post]
John - SC Support - Posts: 30953
The first thing is to follow through ALL of the instructions for the Denali Exchange Data Feed. You have not completed all of the steps. Follow the remaining steps starting at this section: Denali Exchange Data Feed: Activate the Exchanges (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-12 16:29:36] #5 [Go To First Post]
Sierra Chart - Max - Posts: 5590
From user: I continue to follow the directions and this is still not working. I was given another link and followed those as well and my historic data is still not there. My broker informed that Sierra Charts has not communicated to them so that the necessary steps can be taken. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=51016 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=51017 Sierra Chart Support

[2021-05-12 16:36:54] #6 [Go To First Post]
six steps - Posts: 42
I can not see what Max has posted.

[2021-05-12 19:34:38] #7 [Go To First Post]
John - SC Support - Posts: 30953
You have not followed all of the instructions for setting up the Denali Exchange Data feed. There are two more sections that you need to complete starting here: Denali Exchange Data Feed: Activate the Exchanges (Denali Exchange Data Feed Setup Instructions) You do not need to worry about connecting once a month as long as you are staying connected to your CQG account at all times. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-12 20:42:02] #8 [Go To First Post]
six steps - Posts: 42
I think there maybe a misunderstanding because I am getting my real time data from CQG and only getting 45 days of delayed data from Denali


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[2021-05-12 20:50:07] #9 [Go To First Post]
John - SC Support - Posts: 30953
The option to just enable the Denali Feed to get the historical data from us is not available. That was discussed at one point, but never allowed. Therefore, you are either getting your data from CQG, or from us (Sierra Chart). Since you have not finished the setup for the Denali Exchange Data Feed, you are just getting your data from CQG. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-12 21:42:05] #10 [Go To First Post]
six steps - Posts: 42
I have looked through the instructions and I don't see the information you are talking about.

[2021-05-13 13:23:39] #11 [Go To First Post]
John - SC Support - Posts: 30953
Let me ask this a different way. Which data do you want - CQG or Denali? You can only have one, not both. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-13 16:49:33] #12 [Go To First Post]
six steps - Posts: 42
I have just signed up with ONTO Trade and everyone in this program/group have both. The person who joined 4 weeks before me has both. I am really at a lost because ONTO handles the financial end of it. I don't know where the break down is. If I'm missing a document or what. I am trying to get this resolved but it just seems like I'm going in circles.

[2021-05-14 02:53:06] #13 [Go To First Post]
six steps - Posts: 42
Now I am getting these messages.


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[2021-05-14 15:36:55] #14 [Go To First Post]
six steps - Posts: 42
I opened up my charts this morning and not having any data


5-14-21 daily.PNG / V - Attached On 2021-05-14 15:35:40 UTC - Size: 96.59 KB - 153 views 5-14-21 no data.PNG / V - Attached On 2021-05-14 15:35:48 UTC - Size: 52.56 KB - 159 views

[2021-05-14 18:24:51] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have activated the CME group nonprofessional exchange fee without market depth for your account. This is 3.25 USD per month. It is free for this month. At this point all market data will come from Sierra Chart only. You cannot rely upon the CQG data because that data is not of sufficient " quality" that Sierra Chart requires. Contact your broker and have them cancel all CQG market data for your CQG account. Make sure this option is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Restart Sierra Chart to make sure you have the most recent exchange authorization data. After you open your charts, follow the below procedure. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-14 18:27:31

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