Login Page - Create Account

Support Board


Date/Time: Sat, 15 May 2021 11:40:13 +0000



Denali data and live trading

[2021-05-04 10:22:13]
User938731 - Posts: 11 | Ending Date: 2021-06-28
Hi there. Yesterday I wanted to activate the denali exchange feed in order to get the denali CME exhange data. However I was somewhat confused, because I could not find where I could just activate it for the 10 usd/m as per your info. So I took a package deal for a month. I did this while I still had some usage time on my half year sub. I just wanted to test my live trading connection, but it failed to function. Maybe I did something wrong with the package deal. Please advise. Greetz, Maurice.
[2021-05-04 15:01:58]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
Everything about your setup looks correct.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
[2021-05-04 16:33:19]
User938731 - Posts: 11 | Ending Date: 2021-06-28
Can it be that AMP has to activate the feed with my AMP account? I assume that I have to connect via SC/TT order routing.... ?
[2021-05-04 18:51:45]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
No, it is not anything related to activating an account with AMP, at least not at this time. You are currently validated as having a trading account through May 20, 2021. So you will need to connect to your account before that date, but for now it is something else.

Please follow the instructions above to get us your Message Log.

------------------------

You can not connect to AMP using the SC/TT Order Routing any longer. AMP stopped support for that about 2 months ago. They should have set you up with CQG at this time. Once you have the CQG information, follow these instructions to connect to your CQG account:
https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#SetupInstructions
[2021-05-04 19:24:09]
User938731 - Posts: 11 | Ending Date: 2021-06-28
I had CQG. But I cancelled it to start using your Denali feed. Do I need a CQG connection to get the Denali feed? Than I would have to reactivate again. And how long will it take for you to set up your new direct feed with the CME?
[2021-05-04 20:29:22]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
I had CQG. But I cancelled it to start using your Denali feed. Do I need a CQG connection to get the Denali feed?

You would still need CQG for Order Routing in order to verify you have a live, funded, futures trading account to qualify for the non-professional CME Group exchange fees.

If you are with AMP, then most likely you still have CQG for order routing, and you just stopped the data from CQG. But you would need to verify this with AMP.

-------------------------------

Nonetheless, there is still something else going on with your data. Please get us your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
[2021-05-04 20:40:46]
User938731 - Posts: 11 | Ending Date: 2021-06-28
Software version: 2250 64-bit | 2021-05-04 16:39:46.369
Primary Thread ID: 5260 | 2021-05-04 16:39:46.369
Usage end date: 2021-06-28 | 2021-05-04 16:39:46.369
Enabled for: Advanced Features 2. | 2021-05-04 16:39:46.369
Enabled for: Sierra Chart Historical Data Service. | 2021-05-04 16:39:46.369
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-04 16:39:46.369
Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-04 16:39:46.369
Enabled for exchange2: CME (Trading Account Required) | 2021-05-04 16:39:46.369
Enabled for exchange2: CBOT (Trading Account Required) | 2021-05-04 16:39:46.369
Enabled for exchange2: COMEX (Trading Account Required) | 2021-05-04 16:39:46.369
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-05-04 16:39:46.369
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-04 16:39:46.369
Current selected Data/Trading service: SC Data - All Services | 2021-05-04 16:39:46.369
Custom symbol settings values: enabled | 2021-05-04 16:39:46.369
Chart Update Interval: 1000 | 2021-05-04 16:39:46.369
Intraday Data Storage Time Unit: 0 | 2021-05-04 16:39:46.369
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-04 16:39:46.369
2021-05-04 20:39:46 Local computer time in UTC | 2021-05-04 16:39:46.369
2021-05-04 16:39:46 Local computer time in SC Time Zone | 2021-05-04 16:39:46.369
2021-05-04 20:32:15 Server time in UTC | 2021-05-04 16:39:46.369
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-05-04 16:39:46.369
Program path: C:\SierraChart\ | 2021-05-04 16:39:46.369
Data Files path: C:\SierraChart\Data\ | 2021-05-04 16:39:46.369
OS Version Number: 10.0 | 2021-05-04 16:39:46.369
Locale Setting: C | 2021-05-04 16:39:46.369
DLLs: Convergent_64.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, ETOFSv3.dll, ETOFSv3_64.dll, MAutoFloorCeiling.dll, MAutoFloorCeiling_2151.dll, MAutoFloorCeiling_2151_64.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_2151.dll, MBidAskOscillator_2151_64.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_2151.dll, MBoxChart_2151_64.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_2151.dll, MBoxHistogram_2151_64.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_2151.dll | 2021-05-04 16:39:46.370
Allowed protected custom studies: Smaug_SC_Library, SST_FreeBundle, SST_VolumeProfile, zyp_download_free | 2021-05-04 16:39:46.370

File >> Disconnect selected. | 2021-05-04 16:39:51.629
SC Data - All Services | Waiting for socket receive thread to end | 2021-05-04 16:39:51.630
DTC Client socket (1) | CloseSocket call. | 2021-05-04 16:39:51.630
DTC Client socket (1) | Max send buffers used during socket life: 4 | 2021-05-04 16:39:51.630
DTC Client socket (1) | Max send buffer size during socket life: 2450 | 2021-05-04 16:39:51.630
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 16:39:51.630
SC Data - All Services | Disconnected from the server. | 2021-05-04 16:39:51.631
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-05-04 16:39:51.631
DTC Client socket (2) | CloseSocket call. | 2021-05-04 16:39:51.631
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-04 16:39:51.631
SC DTC Data with Market Depth | Disconnected from the server. | 2021-05-04 16:39:51.631
SC Data - All Services | Disconnected. | 2021-05-04 16:39:51.631
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-04 16:39:51.756
DTC Client socket (2) | Closed. | 2021-05-04 16:39:51.756

SC Data - All Services | Connected to server complete. | 2021-05-04 16:39:57.738
Triggering next historical data download in queue. | 2021-05-04 16:39:57.738
Triggering next historical data download in queue. | 2021-05-04 16:39:57.738
Triggering next historical data download in queue. | 2021-05-04 16:39:57.738
Triggering next historical data download in queue. | 2021-05-04 16:39:57.738
No download requests in the queue to start downloads for. | 2021-05-04 16:39:57.738
No download requests in the queue to start downloads for. | 2021-05-04 16:39:57.739
No download requests in the queue to start downloads for. | 2021-05-04 16:39:57.739
No download requests in the queue to start downloads for. | 2021-05-04 16:39:57.739
Mapping ESM21-CME to ESM21. Service code: cme | 2021-05-04 16:39:58.060
SC Data - All Services | Starting real-time market data updates for: ESM21-CME (ESM21). ID: 1 Service code: cme | 2021-05-04 16:39:58.060
SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-05-04 16:39:58.060
SC Data - All Services | Requesting security definition data for: ESM21-CME (ESM21). ID: 1 | 2021-05-04 16:39:58.060
Added historical Intraday data request for ESM21-CME to the queue. | 2021-05-04 16:39:58.060
Intraday data recording state for symbol ESM21-CME is set to download 'Pending'. | 2021-05-04 16:39:58.060
Triggering next historical data download in queue. | 2021-05-04 16:39:58.060
DTC Client socket (2) | Creating socket. | 2021-05-04 16:39:58.060
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-04 16:39:58.060
DTC Client socket (2) | Connecting to IP: 208.185.224.129. | 2021-05-04 16:39:58.060
Delaying start of download for ESM21-CME | 2021-05-04 16:39:58.075
SC Data - All Services | Network connection to server complete. | 2021-05-04 16:39:58.167
SC Data - All Services | Starting socket receive thread. | 2021-05-04 16:39:58.167
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-04 16:39:58.167
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-04 16:39:58.285
SC Data - All Services | Sending logon request message. | 2021-05-04 16:39:58.285
SC Data - All Services | Received logon response. | 2021-05-04 16:39:59.036
SC Data - All Services | Server Name: SC Realtime Server. | 2021-05-04 16:39:59.036
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-04 16:39:59.036
SC Data - All Services | Successfully connected. | 2021-05-04 16:39:59.036
SC Data - All Services | Trading is not supported. | 2021-05-04 16:39:59.036
SC Data - All Services | Restarting real-time data updates for symbol: ESM21-CME -> ESM21 | 2021-05-04 16:39:59.036
SC Data - All Services | Received security definition for symbol ESM21-CME | 2021-05-04 16:39:59.160
HD Request # 36 | Downloading Intraday chart data for ESM21-CME to the file ESM21-CME.scid. Service: cme | 2021-05-04 16:40:04.921
HD Request # 36 | Download start date-time: 2021-05-04 16:39:51.000000. File last date-time: 2021-05-04 16:39:51.248000 | 2021-05-04 16:40:04.922
HD Request # 36 | Using server: ds21.sierracharts.com port 10149 | 2021-05-04 16:40:04.922
Socket (4) | Creating socket. | 2021-05-04 16:40:04.922
Socket (4) | New receive buffer size: 5242880 | 2021-05-04 16:40:04.922
Socket (4) | Connecting to IP: 216.1.90.129. | 2021-05-04 16:40:04.922
DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-05-04 16:40:09.931
DTC Client socket (3) | Closed. | 2021-05-04 16:40:09.932
DTC Client socket (5) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-05-04 16:40:09.932
DTC Client socket (5) | Closed. | 2021-05-04 16:40:09.932
Socket (4) | CloseSocket call. | 2021-05-04 16:40:24.922
Socket (4) | Closed. | 2021-05-04 16:40:24.922
HD Request # 36 | Error downloading historical Intraday data for ESM21-CME. Timeout error connecting to server. | 2021-05-04 16:40:24.922
Added historical Intraday data request for ESM21-CME to the queue. | 2021-05-04 16:40:24.922
Triggering next historical data download in queue. | 2021-05-04 16:40:24.922
Historical data download thread signaled to stop. | 2021-05-04 16:40:24.922
HD Request # 36 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESM21-CME | 2021-05-04 16:40:24.923
HD Request # 36 | Completion time: 20s | 2021-05-04 16:40:24.923

HD Request # 37 | Downloading Intraday chart data for ESM21-CME to the file ESM21-CME.scid. Service: cme | 2021-05-04 16:40:24.923
HD Request # 37 | Download start date-time: 2021-05-04 16:39:51.000000. File last date-time: 2021-05-04 16:39:51.248000 | 2021-05-04 16:40:24.923
HD Request # 37 | Using server: ds23.sierracharts.com port 10150 | 2021-05-04 16:40:24.923
Socket (4) | Creating socket. | 2021-05-04 16:40:24.923
Socket (4) | New receive buffer size: 5242880 | 2021-05-04 16:40:24.923
Socket (4) | Connecting to IP: 216.1.90.130. | 2021-05-04 16:40:24.923
HD Request # 37 | Setting DTC encoding to Binary VLS | 2021-05-04 16:40:25.185
HD Request # 37 | Sending historical data logon request message. | 2021-05-04 16:40:25.185
HD Request # 37 | Requesting Intraday data. Start date-time: 2021-05-04 16:39:51. Record interval: 0. Symbol: ESM21 | 2021-05-04 16:40:25.767
HD Request # 37 | Decompressing data. | 2021-05-04 16:40:25.886
HD Request # 37 | Receiving Intraday data for ESM21-CME starting at 2021-05-04 16:39:51.248000 | 2021-05-04 16:40:25.886
Socket (4) | CloseSocket call. | 2021-05-04 16:40:25.886
Socket (4) | Shutdown started. Waiting for graceful close. | 2021-05-04 16:40:25.886
Historical data download thread signaled to stop. | 2021-05-04 16:40:25.886
HD Request # 37 | Timestamp of first Intraday data file record written: 2021-05-04 16:39:53.654000 | 2021-05-04 16:40:25.886
HD Request # 37 | Received 47 records from 2021-05-04 16:39:51.248000 to 2021-05-04 16:40:22.038000 (30.8 seconds) and wrote 46 records for ESM21-CME | 2021-05-04 16:40:25.886
HD Request # 37 | Add time&sales data | Remembered last file record date-time: 2021-05-04 20:40:22.038000 | 2021-05-04 16:40:25.887
Added 6 Time and Sales records to Intraday data file for ESM21-CME after download. | 2021-05-04 16:40:25.887
HD Request # 37 | Completion time: 1s | 2021-05-04 16:40:25.887
HD Request # 37 | Intraday data download complete for ESM21-CME. Unique request ID: 28 | 2021-05-04 16:40:25.887
Removing historical data download ID 28. | 2021-05-04 16:40:25.887
Real-time Intraday chart data file updates started for ESM21-CME | 2021-05-04 16:40:25.887
Intraday chart data file opened for ESM21-CME | 2021-05-04 16:40:25.887
HD Request # 37 | Enabling Intraday chart updating for symbol. | 2021-05-04 16:40:25.887

Triggering next historical data download in queue. | 2021-05-04 16:40:25.887
No download requests in the queue to start downloads for. | 2021-05-04 16:40:25.887
Socket (4) | Socket gracefully closed by remote side. | 2021-05-04 16:40:26.005
Socket (4) | Closed. | 2021-05-04 16:40:26.006
Opened cached Intraday file: C:\SierraChart\Data\ESM21-CME.scid. Thread ID: 21200 | 2021-05-04 16:40:30.414
[2021-05-04 20:47:46]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
You are getting the following error:
HD Request # 36 | Error downloading historical Intraday data for ESM21-CME. Timeout error connecting to server.

Refer to the following:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#OverviewandSolutions

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account