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Date/Time: Fri, 29 Mar 2024 09:49:12 +0000



Getting delayed data

View Count: 529

[2021-03-23 21:44:24]
User563998 - Posts: 17
I have followed all settings including self helf page settings.I tried disconnecting and connecting data. I still get delayed data.

Is realtime data not enabled on my account ?

Thanks
[2021-03-23 21:57:44]
John - SC Support - Posts: 30444
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-30 15:26:15]
User563998 - Posts: 17
Symbol AMZN

Here is message log

Software version: 2222 64-bit | 2021-03-30 08:22:04.273
Primary Thread ID: 13016 | 2021-03-30 08:22:04.273
Usage end date: 2021-06-09 | 2021-03-30 08:22:04.273
Enabled for: Advanced Features 2. | 2021-03-30 08:22:04.273
Enabled for: Sierra Chart Historical Data Service. | 2021-03-30 08:22:04.273
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-30 08:22:04.273
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-03-30 08:22:04.273
Enabled for exchange2: CME | 2021-03-30 08:22:04.273
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-30 08:22:04.273
Current selected Data/Trading service: SC Data - All Services | 2021-03-30 08:22:04.273
Custom symbol settings values: enabled | 2021-03-30 08:22:04.273
Chart Update Interval: 500 | 2021-03-30 08:22:04.273
Intraday Data Storage Time Unit: 0 | 2021-03-30 08:22:04.273
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-30 08:22:04.273
2021-03-30 15:22:04 Local computer time in UTC | 2021-03-30 08:22:04.273
2021-03-30 08:22:04 Local computer time in SC Time Zone | 2021-03-30 08:22:04.273
2021-03-30 14:48:26 Server time in UTC | 2021-03-30 08:22:04.273
Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-03-30 08:22:04.273
Program path: C:\SierraChart\ | 2021-03-30 08:22:04.273
Data Files path: C:\SierraChart\Data\ | 2021-03-30 08:22:04.273
OS Version Number: 10.0 | 2021-03-30 08:22:04.274
Locale Setting: C | 2021-03-30 08:22:04.274
DLLs: TG47Sierra.dll, TG47Sierra_64.dll, UserContributedStudies_64.dll | 2021-03-30 08:22:04.274
Allowed protected custom studies: | 2021-03-30 08:22:04.274

File >> Disconnect selected. | 2021-03-30 08:22:21.313
SC Data - All Services | Disconnected. | 2021-03-30 08:22:21.313

SC Data - All Services | Connected to server complete. | 2021-03-30 08:22:36.509
Triggering next historical data download in queue. | 2021-03-30 08:22:36.509
Triggering next historical data download in queue. | 2021-03-30 08:22:36.509
Triggering next historical data download in queue. | 2021-03-30 08:22:36.509
Triggering next historical data download in queue. | 2021-03-30 08:22:36.509
No download requests in the queue to start downloads for. | 2021-03-30 08:22:36.509
No download requests in the queue to start downloads for. | 2021-03-30 08:22:36.509
No download requests in the queue to start downloads for. | 2021-03-30 08:22:36.509
No download requests in the queue to start downloads for. | 2021-03-30 08:22:36.509
SC Data - All Services | Starting real-time market data updates for: AMZN. ID: 1 Service code: equities.us | 2021-03-30 08:22:36.646
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AMZN | 2021-03-30 08:22:36.646
SC Data - All Services | Requesting security definition data for: AMZN. ID: 1 | 2021-03-30 08:22:36.646
Added historical Intraday data request for AMZN to the queue. | 2021-03-30 08:22:36.646
Intraday data recording state for symbol AMZN is set to download 'Pending'. | 2021-03-30 08:22:36.646
Triggering next historical data download in queue. | 2021-03-30 08:22:36.646
Delaying start of download for AMZN | 2021-03-30 08:22:36.660
HD Request # 2 | Downloading Intraday chart data for AMZN to the file AMZN.scid. Service: equities.us | 2021-03-30 08:22:41.145
HD Request # 2 | Download start date-time: 2021-03-30 07:34:11.000000. File last date-time: 2021-03-30 07:34:11.309001 | 2021-03-30 08:22:41.146
HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-03-30 08:22:41.146
Socket (1) | Creating socket. | 2021-03-30 08:22:41.147
Socket (1) | New receive buffer size: 5242880 | 2021-03-30 08:22:41.147
Socket (1) | Connecting to IP: 8.18.161.135. | 2021-03-30 08:22:41.147
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-03-30 08:22:41.295
HD Request # 2 | Sending historical data logon request message. | 2021-03-30 08:22:41.295
HD Request # 2 | Requesting Intraday data. Start date-time: 2021-03-30 07:34:11. Record interval: 0. Symbol: AMZN | 2021-03-30 08:22:41.793
HD Request # 2 | Decompressing data. | 2021-03-30 08:22:41.864
HD Request # 2 | Receiving Intraday data for AMZN starting at 2021-03-30 07:34:11.309000 | 2021-03-30 08:22:41.865
Socket (1) | CloseSocket call. | 2021-03-30 08:22:41.933
Socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-03-30 08:22:41.933
Historical data download thread signaled to stop. | 2021-03-30 08:22:41.933
Socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-30 08:22:41.933
HD Request # 2 | Timestamp of first Intraday data file record written: 2021-03-30 07:34:13.675000 | 2021-03-30 08:22:41.933
HD Request # 2 | Received 507 records from 2021-03-30 07:34:11.309000 to 2021-03-30 08:07:25.395000 (33.2 minutes) and wrote 505 records for AMZN | 2021-03-30 08:22:41.933
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-03-30 15:07:25.395000 | 2021-03-30 08:22:41.934
HD Request # 2 | Completion time: 0s | 2021-03-30 08:22:41.934
HD Request # 2 | Intraday data download complete for AMZN. Unique request ID: 2 | 2021-03-30 08:22:41.934
Removing historical data download ID 2. | 2021-03-30 08:22:41.934
Real-time Intraday chart data file updates started for AMZN | 2021-03-30 08:22:41.934
Intraday chart data file opened for AMZN | 2021-03-30 08:22:41.934
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-03-30 08:22:41.934

Triggering next historical data download in queue. | 2021-03-30 08:22:41.934
No download requests in the queue to start downloads for. | 2021-03-30 08:22:41.934
Socket (1) | Socket gracefully closed by remote side. | 2021-03-30 08:22:42.000
Socket (1) | Closed. | 2021-03-30 08:22:42.001
[2021-03-30 16:09:43]
John - SC Support - Posts: 30444
You are setup to receive Real-Time data for the CME exchange through the Denali Exchange Data Feed.

The symbol that is shown in your Message Log is AMZN which is a stock symbol. You are NOT setup to get Real-Time data from us for stocks. If you want to get Real-Time data for stocks, then you would need to use the Sierra Chart Exchange Data Feed and enable the U.S. Equities exchange. Refer to the information here:
Sierra Chart Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-30 17:09:13]
User563998 - Posts: 17
Ok but I get same issue with Futures.e.g

for Symbol NQM21, following is log


Software version: 2222 64-bit | 2021-03-30 10:07:37.722
Primary Thread ID: 11812 | 2021-03-30 10:07:37.722
Usage end date: 2021-06-09 | 2021-03-30 10:07:37.722
Enabled for: Advanced Features 2. | 2021-03-30 10:07:37.722
Enabled for: Sierra Chart Historical Data Service. | 2021-03-30 10:07:37.722
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-30 10:07:37.722
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-03-30 10:07:37.722
Enabled for exchange2: CME | 2021-03-30 10:07:37.722
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-30 10:07:37.722
Current selected Data/Trading service: SC Data - All Services | 2021-03-30 10:07:37.722
Custom symbol settings values: enabled | 2021-03-30 10:07:37.722
Chart Update Interval: 500 | 2021-03-30 10:07:37.722
Intraday Data Storage Time Unit: 0 | 2021-03-30 10:07:37.722
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-03-30 10:07:37.722
2021-03-30 17:07:37 Local computer time in UTC | 2021-03-30 10:07:37.722
2021-03-30 10:07:37 Local computer time in SC Time Zone | 2021-03-30 10:07:37.722
2021-03-30 17:06:35 Server time in UTC | 2021-03-30 10:07:37.722
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-03-30 10:07:37.722
Program path: C:\SierraChart\ | 2021-03-30 10:07:37.722
Data Files path: C:\SierraChart\Data\ | 2021-03-30 10:07:37.722
OS Version Number: 10.0 | 2021-03-30 10:07:37.723
Locale Setting: C | 2021-03-30 10:07:37.723
DLLs: TG47Sierra.dll, TG47Sierra_64.dll, UserContributedStudies_64.dll | 2021-03-30 10:07:37.723
Allowed protected custom studies: | 2021-03-30 10:07:37.723

Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-03-30 10:07:39.432 *
Socket (2) | Socket gracefully closed by remote side. | 2021-03-30 10:07:39.432
Socket (2) | Closed. | 2021-03-30 10:07:39.432
DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-03-30 10:07:40.518
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-03-30 10:07:40.518
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-03-30 10:07:40.518 *
DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-03-30 10:07:40.518
DTC Client socket (1) | Closed. | 2021-03-30 10:07:40.518

SC Data - All Services | Connected to server complete. | 2021-03-30 10:07:49.073
Triggering next historical data download in queue. | 2021-03-30 10:07:49.073
Triggering next historical data download in queue. | 2021-03-30 10:07:49.073
Triggering next historical data download in queue. | 2021-03-30 10:07:49.073
Triggering next historical data download in queue. | 2021-03-30 10:07:49.073
No download requests in the queue to start downloads for. | 2021-03-30 10:07:49.073
No download requests in the queue to start downloads for. | 2021-03-30 10:07:49.073
No download requests in the queue to start downloads for. | 2021-03-30 10:07:49.073
No download requests in the queue to start downloads for. | 2021-03-30 10:07:49.073
Mapping NQM21 to NQM21. Service code: cme | 2021-03-30 10:07:49.129
SC Data - All Services | Starting real-time market data updates for: NQM21 (NQM21). ID: 1 Service code: cme | 2021-03-30 10:07:49.130
SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2021-03-30 10:07:49.130
SC Data - All Services | Requesting security definition data for: NQM21 (NQM21). ID: 1 | 2021-03-30 10:07:49.130
Added historical Intraday data request for NQM21 to the queue. | 2021-03-30 10:07:49.130
Intraday data recording state for symbol NQM21 is set to download 'Pending'. | 2021-03-30 10:07:49.130
Triggering next historical data download in queue. | 2021-03-30 10:07:49.130
DTC Client socket (1) | Creating socket. | 2021-03-30 10:07:49.130
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-03-30 10:07:49.130
DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2021-03-30 10:07:49.130
Delaying start of download for NQM21 | 2021-03-30 10:07:49.146
SC Data - All Services | Network connection to server complete. | 2021-03-30 10:07:49.182
SC Data - All Services | Starting socket receive thread. | 2021-03-30 10:07:49.183
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-03-30 10:07:49.183
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-03-30 10:07:49.243
SC Data - All Services | Sending logon request message. | 2021-03-30 10:07:49.243
SC Data - All Services | Received logon response. | 2021-03-30 10:07:50.255
SC Data - All Services | Server Name: SC Realtime Server. | 2021-03-30 10:07:50.255
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-03-30 10:07:50.255
SC Data - All Services | Successfully connected. | 2021-03-30 10:07:50.255
SC Data - All Services | Trading is not supported. | 2021-03-30 10:07:50.255
SC Data - All Services | Restarting real-time data updates for symbol: NQM21 -> NQM21 | 2021-03-30 10:07:50.255
SC Data - All Services | Received security definition for symbol NQM21 | 2021-03-30 10:07:50.408
HD Request # 2 | Downloading Intraday chart data for NQM21 to the file NQM21.scid. Service: cme | 2021-03-30 10:07:55.612
HD Request # 2 | Download start date-time: 2021-03-29 11:36:07.000000. File last date-time: 2021-03-29 11:36:07.508000 | 2021-03-30 10:07:55.614
HD Request # 2 | Using server: ds21.sierracharts.com port 10149 | 2021-03-30 10:07:55.614
Socket (2) | Creating socket. | 2021-03-30 10:07:55.643
Socket (2) | New receive buffer size: 5242880 | 2021-03-30 10:07:55.643
Socket (2) | Connecting to IP: 216.1.90.129. | 2021-03-30 10:07:55.643
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-03-30 10:07:55.803
HD Request # 2 | Sending historical data logon request message. | 2021-03-30 10:07:55.803
HD Request # 2 | Requesting Intraday data. Start date-time: 2021-03-29 11:36:07. Record interval: 0. Symbol: NQM21 | 2021-03-30 10:07:56.332
HD Request # 2 | Decompressing data. | 2021-03-30 10:07:56.409
HD Request # 2 | Receiving Intraday data for NQM21 starting at 2021-03-29 11:36:07.049000 | 2021-03-30 10:07:56.919
[2021-03-30 18:11:26]
John - SC Support - Posts: 30444
We are not seeing any error with respect to the download of the data for NQM21.

There is the following error in your log:
Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-03-30 10:07:39.432 *

Which points to a connectivity issue. Refer to the following:
https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-03-30 18:35:30]
User563998 - Posts: 17
I was trying to see if changing port address help

I can find "SC Server Settings" under Global Settings >> Data/Trade Service Settings.

These settings are moved elsewhere now ?
Date Time Of Last Edit: 2021-03-30 18:38:23
Private File
Attachment Deleted.
[2021-03-30 18:52:05]
Botan626 - Posts: 294
Global Settings >> Sierra Chart Server Settings
[2021-03-31 12:00:43]
Sierra Chart Engineering - Posts: 104368
You are not using the correct symbols. NQM21 is the old symbol format.

Use this Edit menu command to translate the symbols:
Edit Menu: Edit >> Translate Symbols To Current Service ( Translate Symbols To Current Service)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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