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Direct MessagesDate/Time: Sat, 18 May 2024 05:12:03 +0000
Time Period is inconsistent
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| [2021-03-18 01:54:27] |
| User387814 - Posts: 2 |
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Fist off, I've tried multiple charting software and I am loving Sierra chart for it's simplicity and customizability. But I am running into this issue and it's making the charting unreliable and unusable. I have a trouble charting correctly that is less than 1 min of time period. In the first screenshot, it's in 15 second period and you will see until 11:51am, the bars are printed in every 1 minute and after that in every 15 seconds. In the second screenshot, it's in 388 tick period and also printing 1 minute bar until 15:00. I am using CQG data and I started noticing this problem on both of my pc and laptop from a few days ago. Please help Date Time Of Last Edit: 2021-03-18 02:02:45
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 Screenshot (7).png / V - Attached On 2021-03-18 01:51:42 UTC - Size: 165.62 KB - 153 views Screenshot (8).png / V - Attached On 2021-03-18 01:52:14 UTC - Size: 175.79 KB - 178 views |
| [2021-03-18 02:31:31] |
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What you actually are referring to is CQG is unreliable and unusable. We have made that clear to users. But we just get often ignored. And at some point we are going to have to remove support for CME market data through CQG and that is definitely coming. You need to use the Denali Exchange Data Feed. See below. ---- We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX (Upcoming in January 2021) data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-18 02:32:04
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| [2021-03-18 02:36:41] |
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See post #13 here: Sierra Chart Does Not Recommend CQG (Various Reasons) And also refer to the above posting. Here are the instructions to use the Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-18 02:51:54
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| [2021-03-18 14:11:35] |
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Another thing we realize you may not have done is you need to: Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration But still we definitively recommend using the Denali Exchange Data Feed because you will have ongoing issues related to CQG historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-18 14:11:58
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| [2021-04-22 07:19:30] |
| User387814 - Posts: 2 |
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Just want to give an update here. After installing fresh SC on my new desktop, I noticed the problem was not noticeable while my old laptop still had the issue and it was progressively getting worse. I deleted and re-downloaded all data and the problem went away. The seconds chart and tick chart are working like a charm! Periodic re-download may be needed for CQG perhaps? I will report back if there is any change. |
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