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Date/Time: Mon, 27 Jun 2022 02:29:50 +0000



Real time data doesn't work

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[2014-03-03 09:51:44]
User64386 - Posts: 6
Good day,

Today mornig I found that my SC fee is off due to account balance limitation. I logged in my SC account, made payment and SC feed was activated.
After that I restarted SC and found that real-time data is not working. I have hystorical but not real time data. Market depth is empty. Message log contains that:

Requesting market depth updates for: 6A-201403-CME if supported. | 2014-03-03 13:44:51
Requesting market depth updates for: 6B-201403-CME if supported. | 2014-03-03 13:44:51
Requesting market depth updates for: 6E-201403-CME if supported. | 2014-03-03 13:44:51
Requesting market depth updates for: ES-201403-CME if supported. | 2014-03-03 13:44:51
Market Depth data has been rejected for symbol: 6A-201403-CME. Exchange not authorized. | 2014-03-03 13:44:51
Market Depth data has been rejected for symbol: 6B-201403-CME. Exchange not authorized. | 2014-03-03 13:44:51
Market Depth data has been rejected for symbol: 6E-201403-CME. Exchange not authorized. | 2014-03-03 13:44:51
Market Depth data has been rejected for symbol: ES-201403-CME. Exchange not authorized. | 2014-03-03 13:44:51

Everythis was OK before making payment. I made trades last week and even today. Nothing setting has been changed. But I've checked all data in my broker account, SC account and platform settings. Eerything is ok and nothin changed.
What's happened?


[2014-03-03 10:18:53]
Sierra Chart Engineering - Posts: 103470
You need to enable the CME Exchange as explained in step 6 here:
https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-03 10:39:39]
User64386 - Posts: 6
I do not understand why should I pay more than 35 USD which has been already paid. I have live trading account via AMP broker (AMP/TTNet connection).
I see that "CME, CBOT, NYMEX, COMEX Futures: Can only be used by Sierra Chart users with a trading account with one of the supported futures Trading Services." And I have such account. And I can confirm that everything worked before adding credits to my SC account.
Current ending date for the first real-time data connection is 2014-03-31. I think, I will be able to trade if I deactivate SC datafeed. But I need it. And I paid for it.
[2014-03-03 14:25:18]
User64386 - Posts: 6
Can anybody help me to connect or explain why I can't have SC data feed for the one connection on real account?
[2014-03-03 16:43:05]
Sierra Chart Engineering - Posts: 103470
There is no other possibility here. The exchange fee has to be paid for the CME to get real-time data for the service you are using. Refer to this thread:
https://www.sierrachart.com/SupportBoard.php?ThreadID=5781

If you do not want to pay the exchange fee, then disable use of the Sierra Chart data feed by selecting Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-03 17:21:20
[2014-03-03 16:57:57]
User38421 - Posts: 2

TT FIX: Connecting. | 2014-03-03 16:57:01
Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... | 2014-03-03 16:57:01
Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-03-03 16:57:22
TT Price Feed FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-03-03 16:57:22
Disconnected from TT FIX Price Feed session. | 2014-03-03 16:57:22
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-03 16:57:22
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-03 16:57:22
TT FIX: Disconnected. | 2014-03-03 16:57:22
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-03 16:57:22

[2014-03-03 16:59:57]
User38421 - Posts: 2
TT FIX: Connecting. | 2014-03-03 16:57:01
Starting the Price Feed session. Connecting to 66.150.104.21 port 10502... | 2014-03-03 16:57:01

Good day,

Im trying to figure out why I can't connect please advise as I have been getting the same message for the past hour




Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-03-03 16:57:22
TT Price Feed FIX Session: Socket connection was closed without any logout messages sent or received. | 2014-03-03 16:57:22
Disconnected from TT FIX Price Feed session. | 2014-03-03 16:57:22
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-03 16:57:22
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-03 16:57:22
TT FIX: Disconnected. | 2014-03-03 16:57:22
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-03 16:57:22
[2014-03-03 17:23:21]
Sierra Chart Engineering - Posts: 103470
In response to post 6 and 7, refer to help topic 1.1 and 1.2 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails1.html

We recommend contacting your broker for more assistance with this. It is possible you do not have the correct IP address set, to connect to the trading server. We do not know what that is.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-03 17:24:28
[2014-03-03 17:37:00]
User91740 - Posts: 1
hello. my sierra charts are lagging using the SC FXCM data feed... never had this problem before can you please assist me..

thank

[2014-03-03 18:54:50]
Sierra Chart Engineering - Posts: 103470
How are you determining that there is a lag?

Select File >> Disconnect and File >> Connect to Data Feed. See if that resolves the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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