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Date/Time: Thu, 23 May 2024 06:41:55 +0000

How to Post a Message for Support

System Notification Message

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[2021-03-09 21:59:42] #1 [Go To First Post]
User245305 - Posts: 11
1. I trade only with NASDAQ and SMP500 Futures, why do get this notice on my account ( You have no exchanges active on the Denali Exchange Data Feed service.) 2. My system keeps shutting down evertime I want to add a contract to the existing trade, which forces me to logout and back in. this is not normal, can you please provide a solution. Thank you,

[2021-03-09 22:21:11] #2 [Go To First Post]
John - SC Support - Posts: 31823
1. You are getting that notice as you do not have any exchanges set to automatically renew on the Denali Exchange Data Feed. You are still getting Real-Time data from the Full CME Group and you will through the rest of this month. But it is not set to renew. If you want to have it automatically renew on April 1, 2021, then just select the Activate button for that exchange. Or, if you are wanting to change exchanges on April 1, then just leave things as they are, and activate the appropriate exchange on April 1, 2021. 2. Can you please give us the exact steps you are taking when the program crashes. Also, if you can be sure that the option for Global Settings >> General Settings >> General 2 >> Save Message Log to File is Enabled, and then if you can reproduce the issue and then go to the Logs folder under the main Sierra Chart installation folder (typically C:\Sierra Chart) and attach the most recent Message Log to this thread, we can see if there is any information in there that can help us determine the problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-10 00:04:48

[2021-03-10 00:04:17] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
2. My system keeps shutting down evertime I want to add a contract to the existing trade, which forces me to logout and back in. this is not normal, can you please provide a solution. How exactly are you adding the contract? This problem definitely should not occur. We need to determine what the issue is in your case. We have also started this thread about this: Abnormal Shutdown of Sierra Chart when Modifying Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-11 00:11:03

[2021-03-15 02:04:03] #4 [Go To First Post]
User245305 - Posts: 11
There isn't too many steps to Buy a contract. If I have 2 contracts and I want to add another contract, I press BUY,and as soon as I press BUY its auotmaticaly loges me off. and then I have to login again all over againg.

[2021-03-15 02:09:37] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to do a remote assistance session with you on Monday and then we want you to show us this. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Confirm when that is up-to-date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-15 02:10:01

[2021-04-27 00:10:50] #6 [Go To First Post]
User245305 - Posts: 11
Hello, Data feed keeps stoping and reloading 3 to 4 times a day. It usally loads once at the start of the program, But this has been happeing for the past few days. How can I resolve this issue?? picture attached. Thank you,


FullSizeR1.jpg / V - Attached On 2021-04-27 00:03:22 UTC - Size: 138.03 KB - 171 views

[2021-04-27 00:45:29] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
At the time you notice this we need to get the entire Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Do periodically clear it so it is not so long: Message Log: Clearing the Message Log But do not clear it before you send it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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