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Date/Time: Sat, 13 Apr 2024 09:18:28 +0000



Delayed Data

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[2021-03-07 19:55:06]
User458514 - Posts: 2
I'm a newbie to Sierra Charts and Infinity Futures. So I've established an account with SC and one with TransAct Futures ( this was done thorough a link I selected as Infinity Futures but ran right into TransAct Futures..which is where I think I should be with this transition.). Thorough SC I've subscribed to data package 10, which has the Denali feed. I've set up some charts on Friday and was getting delayed data. I've selected SC Data - All Services in the Data Services settings window. I've also selected YES for Allow Support for SC Data Feeds, it's a green YES. My data shows connected on the main window. I also have the Tick NYSE indicating live data, assuming an [M] and NO delayed in the window label means that. All my other chart windows have Delayed in the label. I followed the connect to my trading account instructions. However, it didn't connect...I used the data link labeled TransAct WS (trading) waited more than 10 seconds and reconnected---no change--still showing delayed.

I don't know if that TransAct WS option is actually associated with my account at TransAct Futures, does anybody know? The other thing is my account was funded on Friday afternoon and I can see the balance is correct but maybe there is something else that needs to trip before SC will see me. I do have the bracketed [M] on all my charts, it's they also show Delayed except for the Tick chart and they were all delayed on Friday, comparing time of day to bars on the chart and time on the chart.

Any ideas much appreciated

Hoot
[2021-03-08 03:29:51]
Sierra_Chart Engineering - Posts: 13900
I followed the connect to my trading account instructions. However, it didn't connect...I used the data link labeled TransAct WS (trading) waited more than 10 seconds and reconnected---no change--still showing delayed.
You need to contact your broker and get this resolved. This is why you continue to receive delayed data. You need to connect to your trading account about once every month.

The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees


You also have too many different exchanges activated. We are deactivating everything for renewal but:
Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-08 03:31:04

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