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Direct MessagesDate/Time: Sun, 05 May 2024 16:40:02 +0000
Live data feed stopped
View Count: 589
| [2021-03-04 15:38:38] |
| User429199 - Posts: 14 |
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Hi I was receiving live data and now it has stopped. Not sure if I am supposed to be on Denali or something else. Sorry, confused.
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| [2021-03-04 16:17:08] |
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We need to activate the necessary exchanges on your account. What exchanges do you need real-time data for and do you require market depth data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-04 16:17:13
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| [2021-03-09 02:05:02] |
| User429199 - Posts: 14 |
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Hi, I was on the CME group bundle with depth. I am not sure why it stopped. I had already activated everything previously. In December 2020 I funded a small account with AMP Futures (account 23922). I would like to continue with this data please. I was on some program where I have a small account with AMP and this allows me to get the data but without obligation to place trades. There was something about a TT fix (I don't know what this means sorry). Now when I look at the Sierra web site, at this link Easy Solution to CME Funded Trading Account Requirement the instructions mention CQG. Has this process changed? I don't recall anything about CQG before. Sierra kindly had sorted whatever needed sorting before and it was working fine. You mention that we need to activate exchanges, but when I tried to do this through the Sierra site, it would not let me. I'm at a bit of a loss regarding what to do next. I appreciate your help. Thanks.
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| [2021-03-09 03:51:51] |
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We needed to change your Service Package to 11 which includes the Denali Exchange Data Feed. And we have activated the exchange you want. You should now begin to receive the real-time data. Now when I look at the Sierra web site, at this link Easy Solution to CME Funded Trading Account Requirement the instructions mention CQG. Has this process changed? Yes it has. Refer to:Questions and Answers Regarding TT (Trading Technologies) and AMP Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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