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Direct MessagesDate/Time: Fri, 03 May 2024 15:43:03 +0000
ZNH21-CBOT(M)
View Count: 1222
| [2021-02-24 15:28:16] |
| User143551 - Posts: 96 |
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I NEED TO KNOW IF I AM GETTING REAL TIME LOOKING AT THE 10Y TREASURY , AND IF NOT WHAT DO I NEED TO DO TO GET IT.
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| [2021-02-24 16:59:48] |
| John - SC Support - Posts: 31346 |
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You need to connect to your Futures Trading Account in order to validate yourself as a Non-Professional to the CME Group. You have not done this in the past month, so today is the last day. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 18:38:52] |
| User143551 - Posts: 96 |
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for some reason it will not let me could u get someone to give me a call to fix the promblem
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| [2021-02-24 18:38:52] |
| User143551 - Posts: 96 |
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for some reason it will not let me could u get someone to give me a call to fix the promblem
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| [2021-02-24 18:40:41] |
| User143551 - Posts: 96 |
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i have been trying to fix it for 4 hours i dont what else to do
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| [2021-02-24 18:45:16] |
| John - SC Support - Posts: 31346 |
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What trading service do you have your Futures trading account with?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 18:55:14] |
| User143551 - Posts: 96 |
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infinity transact
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| [2021-02-24 18:55:14] |
| User143551 - Posts: 96 |
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infinity transact
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| [2021-02-24 19:39:58] |
| John - SC Support - Posts: 31346 |
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Have you gone through the process of changing your Service Setting to TransAct and entering the appropriate credentials to connect to that account?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 19:45:42] |
| User143551 - Posts: 96 |
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yes
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| [2021-02-24 19:55:52] |
| User143551 - Posts: 96 |
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do i need to make a payment to denalie,and if i do why does it not say you need to make a payment now
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| [2021-02-24 19:55:52] |
| User143551 - Posts: 96 |
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do i need to make a payment to denalie,and if i do why does it not say you need to make a payment now
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| [2021-02-24 20:05:40] |
| User143551 - Posts: 96 |
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i would like to get some one on the phone to answer questions loging on has changed,the verified till,the data service settings has changed on my computer
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| [2021-02-24 20:24:56] |
| John - SC Support - Posts: 31346 |
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The information for how to work with the new windows, and in particular selection of the Service can be found here: Settings Windows Interface: Item List (Working with Sierra Chart Windows >> Selection Specific Options) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-24 22:01:52] |
| User143551 - Posts: 96 |
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could someone tell me if i need to make a payment and where it says YOU NEED TO MAKE A PAYMENT AND HOW MUCH so i can pay if i need to do yuo understand ?
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| [2021-02-24 22:12:32] |
| User143551 - Posts: 96 |
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in a month or so i am going to start paying only once a month for charts instead of the 10 percent discount i am paying now ,i need some to call me with that also and i will write it down ,also other things ,thanks
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| [2021-02-25 14:46:26] |
| John - SC Support - Posts: 31346 |
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The first thing that we want to point out is that your Denali Exchange Data Feed does not have any exchange(s) active. We see that you deactivated the "Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts" exchange on February 24, 2021. As such, you would be charged $20.00 on March 1, 2021, to renew the Denali Exchange Data Feed, but you would not receive any data, since you would not have an active exchange. If you are wanting to change the exchange selection on March 1, 2021, then this makes sense. Next, as to when a payment is due, the next payment (as noted above) will be on March 1, 2021 for $20.00. If you also activate an exchange at that time, then the cost for the exchange will come out at the time that you activate it. Your Usage Time is set to renew on April 9, 2021. Therefore, you would not need to have funds in your account for the Usage Time until that date. You are setup to renew for Package 5 for 3 months at that time. If you want to change this, you can do so from this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=181608#AvailableServices You can make the change to the package you want to automatically renew at any time. Also, you can always see the status of your account on the Account Control Panel, which can be accessed through this link: https://www.sierrachart.com/UserControlPanel.php For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-25 15:09:53] |
| User143551 - Posts: 96 |
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i have charts not working ,i need to fix this , the only i know to fix this is to have someone to call
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| [2021-02-25 15:23:17] |
| User143551 - Posts: 96 |
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unable to trade for 2 days
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| [2021-02-25 16:31:12] |
| John - SC Support - Posts: 31346 |
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Got customer setup with correct Denali Exchanges and Service Package.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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