Support Board
Date/Time: Tue, 16 Sep 2025 11:31:04 +0000
Out of order timestamps on continuous contract / but not on normal contract
View Count: 498
| [2021-02-10 17:36:17] |
| User818063 - Posts: 16 |
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Hi I recently noticed some "out of order timestamps detected...". It happens only on the continuous contract. When using the same front month there is no error on the exact same period. I deleted on the relevant data files and synched my clock but the problem persists. The feed is Denali and here is an example of today on the CL (2 screenshots + chartbook enclosed-by). Please advise. -- W. |
 SCOutOfOrderFrontMonth.png / V - Attached On 2021-02-10 17:34:44 UTC - Size: 48.88 KB - 192 views SCOutOfOrderFrontMonth.png / V - Attached On 2021-02-10 17:34:52 UTC - Size: 48.88 KB - 230 views Private File |
| [2021-02-10 17:48:57] |
| John - SC Support - Posts: 41827 |
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We would need to see the Message Log that includes the Timestamp errors. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-10 19:25:41] |
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First you are using the old symbol format. You need to translate the symbols using the Edit >> Translate Symbols to Current Service command. This is essential.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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