Support Board
Date/Time: Thu, 16 May 2024 06:06:39 +0000
Post From: Out of order timestamps on continuous contract / but not on normal contract
[2021-02-10 17:48:57] |
John - SC Support - Posts: 31666 |
We would need to see the Message Log that includes the Timestamp errors. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |