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Date/Time: Thu, 28 Mar 2024 16:42:42 +0000



Which Package to Select

View Count: 586

[2021-02-10 05:22:11]
UserPart - Posts: 9
I need TPO charts and ES Futures real time data only for charting. Which service package shall I chose? I want to check only for one month. How to make the payment and start using the real time data immediately. Currently I made a payment of $36 but it seems the Data is delayed till now.
[2021-02-10 15:10:56]
John - SC Support - Posts: 30428
The first thing you need to be aware of is the requirement of the CME Group that you have a funded futures trading account in order to qualify for the lower priced Non-Professional exchange fees. Refer to the following for more information:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

Then refer to the information for the Denali Exchange Data Feed which includes the pricing for the exchanges:
Denali Exchange Data Feed

Once we know how you want to deal with the Professional/Non-Professional issue then we can direct you from there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-10 16:01:35]
UserPart - Posts: 9
Thank you for your response.

I would qualify for the Non-Professional exchange fees. I have AMP Futures account (CQG Live account) set up with funds.
Please let me know what are the next steps?

Thanks & Regards,
Partha Bhowmik
[2021-02-10 16:25:04]
John - SC Support - Posts: 30428
For right now, just stay on Package 5 and add the Denali Exchange Data Feed. Follow the Setup Instructions here:
Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges*

And refer to the following information for how to connect to your funded futures trading account at least once a month:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-10 16:30:27]
UserPart - Posts: 9
I have already made a payment of $36, Do I need to pay something else now?
[2021-02-10 16:40:21]
UserPart - Posts: 9
There are 2 components to the cost for the Denali Exchange Data Feed.

The Denali Exchange Data Feed itself. This fee is $20.00 USD and is included with software packages 10, 11, and 12.
The Exchange Fees. These are billed in full each month no matter when they are activated.

Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts  3.25 USD / month      CME, GBLX, CBOT, CBOTM, COMEX, CXMI, NYMEX, NYMI
-------
Do I need to pay 23.25 USD on top of $36 which I already paid?
[2021-02-10 16:46:06]
John - SC Support - Posts: 30428
In order to activate the Denali Exchange Data Feed, you will need to pay for it. The $36.00 you have already paid is for the Sierra Chart Software Usage of Package 5 for 1 month.

The Denali Exchange Data Feed is another cost separate from the Software Usage Time.

Since this is your first time getting this data, the remainder of the calendar month in which you activate it is free. Therefore, you do not need to add any funds to your account right now for the data through the remainder of February. But then on March 1, 2021 you will be billed $23.25 (assuming the exchange you listed above) for the month of March.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-10 16:49:07]
UserPart - Posts: 9
okay, Thank you
[2021-02-10 17:21:57]
UserPart - Posts: 9
I have completed the suggested steps but the data is still delayed by 10 minutes. I have restarted the Sierra Charting platform too but not working. Its been more than 30 minutes now
[2021-02-10 17:39:39]
John - SC Support - Posts: 30428
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-02-10 17:56:17]
UserPart - Posts: 9
Do I have to do anything on AMP/CQG platform regarding the data feed? I have done everything mentioned in Sierra chart side but its still not working. Getting delayed data only.
[2021-02-10 17:59:01]
John - SC Support - Posts: 30428
Yes, as specified above, you need to connect Sierra Chart to your CQG account in order to validate the account in order to qualify for the Non-Professional exchanges.

The Setup Instructions to connect to CQG are here:
CQG Trading Platform Service: Setup Instructions

And refer to the instructions here regarding making the connection and changing back:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-02-10 17:59:51
[2021-03-02 03:49:09]
UserPart - Posts: 9
I have made the payments and logged in CQG this month but I am getting delayed data. Not sure whats going wrong. Please help me to fix this.

When I choose SC - DATA All Services, I receive delayed data but when I change it to CQG Web API it works.
[2021-03-02 03:58:05]
Sierra Chart Engineering - Posts: 104368
You do not have any exchanges active. You need to activate them from here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-02 03:58:11

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