Support Board
Date/Time: Mon, 03 Nov 2025 01:50:15 +0000
delayed data
View Count: 647
| [2021-02-02 15:14:57] |
| User111993 - Posts: 1 |
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Hi noticed on the top of my chart my feed is delayed, using sc futures order routing data thanks for your help
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| [2021-02-02 15:58:15] |
| John - SC Support - Posts: 42699 |
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Your setup is all good on our end, so you should be getting the Real-Time data. The most common reason for a problem like this is that the option File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is not set to Yes. Be sure this is set to Yes. After changing, reconnect: File Menu: Procedure to Reconnect to the Data and Trade Servers If the above does not solve the problem then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-02 16:01:00
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