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Direct MessagesDate/Time: Fri, 19 Apr 2024 08:07:23 +0000
installed latest SC. Can not get a intra daily chart to load
View Count: 471
| [2021-01-11 18:54:08] |
| User337551 - Posts: 7 |
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installed latest SC. Can not get a intra daily chart to load for F.US.MESH21. reinstalled passwords for SC and CQG WebAPI. Complete blank chart window comes up... no bars, no time along the bottom... no pricing on right edge... blank historical chart loads fine |
| [2021-01-11 19:52:08] |
| John - SC Support - Posts: 30953 |
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Your Sierra Chart account which you have logged into this Support Board with is expired. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-11 20:13:35] |
| User337551 - Posts: 7 |
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i am logged in using new passwords from AMP
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| [2021-01-11 20:27:46] |
| John - SC Support - Posts: 30953 |
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We need for you to log into the Support Board using that same Account Name. The easiest way to do this is to logout of the Sierra Chart website, and then select Help >> Support Board from within the Sierra Chart software. This will then log you into the Sierra Chart website using the Account Name that you use with your Sierra Chart. Otherwise, we cannot see your account information in order to help troubleshoot the issues you are having. Please post again when you have logged in using the new Account Name. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-11 21:00:04] |
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We are no longer as of December 28, 2020 providing the Sierra Chart provided historical data service for CQG or Interactive Brokers users. For more information, refer to this Support Board thread: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG Also refer to this post for steps that you need to do now: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG | Post: 245144 The solution to this problem is to use the Denali Exchange Data Feed for CME and EUREX (Upcoming in January 2021) data. Step-by-step instructions are here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* The first calendar month of this data feed is free. Let us know if you need help with the set up and we will help you through all of the steps. In the case of CQG you will then need to contact your broker and cancel CME and EUREX exchange fees through your CQG account so you do not pay exchange fees twice. You definitively do not have to pay any market data exchange fees through your brokerage account to CQG. This is not required. For other exchanges (ICE, HKFE) you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed As an alternative to CQG, we recommend using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service In regards to using CQG provided historical data, we definitely do not recommend using that. It has an additional cost of 25 USD per month. The data delivery is slow and inefficient and causes Sierra Chart to freeze during the processing of it. Only 5 days of tick data is supported from CQG. And only current futures contracts are provided. Whereas with Sierra Chart provided data feeds, you will have access to 10+ years of reliable high-speed delivered tick by tick data. Once again we do not advise using CQG historical data and it will not work well with Sierra Chart. And we also provide no technical help or support for any CQG provided historical data or real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-12 02:11:58] |
| User183724 - Posts: 183 |
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i logged in under my new pass words again. are you able to see my account information
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| [2021-01-12 04:28:14] |
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From what we can tell Sierra Chart is not set to use CQG. Refer to the instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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