Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 10:23:05 +0000



still have delayed data with denali data feed.

View Count: 472

[2021-01-11 15:41:55]
MightyTulip - Posts: 5
Hi, I still have delayed data. I have been trying to activate the Denali Feed. What do I need to do?
[2021-01-11 16:12:58]
Sierra Chart Engineering - Posts: 104368
The Denali data feed is active on your account. If you are still receiving delayed data, follow the instructions below.


Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-11 16:13:05
[2021-01-11 16:22:58]
MightyTulip - Posts: 5
Software version: 2215 64-bit | 2021-01-11 11:20:36.470
Primary Thread ID: 6808 | 2021-01-11 11:20:36.470
Usage end date: 2021-03-05 | 2021-01-11 11:20:36.470
Enabled for: Advanced Features 2. | 2021-01-11 11:20:36.470
Enabled for: Sierra Chart Historical Data Service. | 2021-01-11 11:20:36.470
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-01-11 11:20:36.470
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-01-11 11:20:36.470
Enabled for exchange2: CME (Trading Account Required) | 2021-01-11 11:20:36.470
Enabled for exchange2: CBOT (Trading Account Required) | 2021-01-11 11:20:36.470
Enabled for exchange2: COMEX (Trading Account Required) | 2021-01-11 11:20:36.470
Enabled for exchange2: NYMEX (Trading Account Required) | 2021-01-11 11:20:36.470
Allow Support for Sierra Chart Data Feeds is disabled. | 2021-01-11 11:20:36.470
Current selected Data/Trading service: SC Futures Order Routing/Data | 2021-01-11 11:20:36.470
Custom symbol settings values: enabled | 2021-01-11 11:20:36.470
Chart Update Interval: 500 | 2021-01-11 11:20:36.470
Intraday Data Storage Time Unit: 0 | 2021-01-11 11:20:36.470
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-01-11 11:20:36.470
2021-01-11 16:20:36 Local computer time in UTC | 2021-01-11 11:20:36.470
2021-01-11 11:20:36 Local computer time in SC Time Zone | 2021-01-11 11:20:36.470
2021-01-11 15:24:25 Server time in UTC | 2021-01-11 11:20:36.470
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-01-11 11:20:36.470
Program path: C:\Trading\Sierra Chart\ | 2021-01-11 11:20:36.470
Data Files path: C:\Trading\Sierra Chart\Data\ | 2021-01-11 11:20:36.470
OS Version Number: 10.0 | 2021-01-11 11:20:36.470
Locale Setting: C | 2021-01-11 11:20:36.470
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-01-11 11:20:36.470
Allowed protected custom studies: | 2021-01-11 11:20:36.470


SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-01-11 11:20:45.946
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-01-11 11:20:46.004
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-01-11 11:20:46.004
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-01-11 11:20:46.004
SC Futures Order Routing/Data | Network connection to server complete. | 2021-01-11 11:20:46.072
SC Futures Order Routing/Data | Starting socket receive thread. | 2021-01-11 11:20:46.072
SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2021-01-11 11:20:46.072
SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2021-01-11 11:20:46.276
SC Futures Order Routing/Data | Sending logon request message. | 2021-01-11 11:20:46.276
SC Futures Order Routing/Data | Received logon response. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Trading is supported. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Order cancel and replace is supported. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | OCO Orders supported. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Bracket Orders supported. | 2021-01-11 11:20:46.345
SC Futures Order Routing/Data | Connected to server complete. | 2021-01-11 11:20:46.345
Triggering next historical data download in queue. | 2021-01-11 11:20:46.346
Triggering next historical data download in queue. | 2021-01-11 11:20:46.346
Triggering next historical data download in queue. | 2021-01-11 11:20:46.346
Triggering next historical data download in queue. | 2021-01-11 11:20:46.346
Updated verified funded futures trading account ending date to: 2021-02-10 16:20:46 | 2021-01-11 11:20:46.346
Mapping 6EH21_FUT_CME to 6EH21. Service code: cme | 2021-01-11 11:20:46.595
SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6EH21_FUT_CME (6EH21). ID: 1 Service code: cme | 2021-01-11 11:20:46.595
SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-01-11 11:20:46.595
SC DTC Delayed Exchange Data | Requesting security definition data for: 6EH21_FUT_CME (6EH21). ID: 1 | 2021-01-11 11:20:46.595
Added historical Intraday data request for 6EH21_FUT_CME to the queue. | 2021-01-11 11:20:46.595
Intraday data recording state for symbol 6EH21_FUT_CME is set to download 'Pending'. | 2021-01-11 11:20:46.595
Triggering next historical data download in queue. | 2021-01-11 11:20:46.595
Delaying start of download for 6EH21_FUT_CME | 2021-01-11 11:20:46.604
DTC Client socket (3) | Creating socket. | 2021-01-11 11:20:46.657
DTC Client socket (3) | New receive buffer size: 5242880 | 2021-01-11 11:20:46.657
DTC Client socket (3) | Connecting to IP: 64.38.174.178. | 2021-01-11 11:20:46.657
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-01-11 11:20:46.747
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-01-11 11:20:46.747
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-01-11 11:20:46.747
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-01-11 11:20:46.858
SC DTC Delayed Exchange Data | Sending logon request message. | 2021-01-11 11:20:46.858
SC DTC Delayed Exchange Data | Received logon response. | 2021-01-11 11:20:47.684
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-01-11 11:20:47.684
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-01-11 11:20:47.684
SC DTC Delayed Exchange Data | Successfully connected. | 2021-01-11 11:20:47.684
SC DTC Delayed Exchange Data | Trading is not supported. | 2021-01-11 11:20:47.684
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: 6EH21_FUT_CME -> 6EH21 | 2021-01-11 11:20:47.684
SC DTC Delayed Exchange Data | Received security definition for symbol 6EH21_FUT_CME | 2021-01-11 11:20:47.888
HD Request # 2 | Downloading Intraday chart data for 6EH21_FUT_CME to the file 6EH21_FUT_CME.scid. Service: cme | 2021-01-11 11:20:52.976
HD Request # 2 | Download start date-time: 2021-01-11 11:10:12.000000. File last date-time: 2021-01-11 11:10:12.302001 | 2021-01-11 11:20:52.978
HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2021-01-11 11:20:52.978
Socket (4) | Creating socket. | 2021-01-11 11:20:53.043
Socket (4) | New receive buffer size: 5242880 | 2021-01-11 11:20:53.043
Socket (4) | Connecting to IP: 216.1.90.130. | 2021-01-11 11:20:53.043
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-01-11 11:20:53.185
HD Request # 2 | Sending historical data logon request message. | 2021-01-11 11:20:53.185
HD Request # 2 | Requesting Intraday data. Start date-time: 2021-01-11 11:10:12. Record interval: 0. Symbol: 6EH21 | 2021-01-11 11:20:53.697
HD Request # 2 | Decompressing data. | 2021-01-11 11:20:55.672
HD Request # 2 | Receiving Intraday data for 6EH21_FUT_CME starting at 2021-01-11 11:10:12.298000 | 2021-01-11 11:20:55.673
Socket (4) | CloseSocket call. | 2021-01-11 11:20:55.729
Socket (4) | 0 bytes remaining in receive buffer when socket closed. | 2021-01-11 11:20:55.729
Socket (4) | Shutdown started. Waiting for graceful close. | 2021-01-11 11:20:55.729
Historical data download thread signaled to stop. | 2021-01-11 11:20:55.731
HD Request # 2 | Timestamp of first Intraday data file record written: 2021-01-11 11:10:12.512000 | 2021-01-11 11:20:55.731
HD Request # 2 | Received 1139 records from 2021-01-11 11:10:12.298000 to 2021-01-11 11:20:53.523001 (10.7 minutes) and wrote 1133 records for 6EH21_FUT_CME | 2021-01-11 11:20:55.731
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-01-11 16:20:53.523001 | 2021-01-11 11:20:55.735
HD Request # 2 | Completion time: 3s | 2021-01-11 11:20:55.735
HD Request # 2 | Intraday data download complete for 6EH21_FUT_CME. Unique request ID: 2 | 2021-01-11 11:20:55.735
Removing historical data download ID 2. | 2021-01-11 11:20:55.735
Real-time Intraday chart data file updates started for 6EH21_FUT_CME | 2021-01-11 11:20:55.735
Intraday chart data file opened for 6EH21_FUT_CME | 2021-01-11 11:20:55.735
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-01-11 11:20:55.735

Triggering next historical data download in queue. | 2021-01-11 11:20:55.735
Socket (4) | Socket gracefully closed by remote side. | 2021-01-11 11:20:57.431
Socket (4) | Closed. | 2021-01-11 11:20:57.431
Opened cached Intraday file: C:\Trading\Sierra Chart\Data\6EH21_FUT_CME.scid. Thread ID: 4648 | 2021-01-11 11:20:58.678
[2021-01-11 16:49:04]
Sierra Chart Engineering - Posts: 104368
You need to enable this option:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)

And then reconnect to the data feed as explained.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-01-11 16:49:22

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account