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Direct MessagesDate/Time: Sat, 27 Apr 2024 00:56:01 +0000
Upgraded version - Recompile / Broken Charts???
View Count: 529
| [2021-01-11 02:23:18] |
| jakesans - Posts: 50 |
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SC, I have upgraded version to 2155 and all my custom studies no longer work and asking me to recompile custom studies and rebuild my charts. I reverted back to 2128 and still my custom studies don't work and my charts are all a complete mess. What the is going on??? Jake S. |
| [2021-01-11 02:25:04] |
| Sierra_Chart Engineering - Posts: 14107 |
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Tell us specifically what version you are running now. You will see that on the title bar of Sierra Chart. We need to be certain what version you are running. At version 2155 and higher you do need to recompile the custom studies: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2156 And when you say your charts are a "mess" we need to understand specifically what you are referring to. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-11 02:25:42
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| [2021-01-11 02:30:55] |
| jakesans - Posts: 50 |
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See attached screenshot. All my charts look similar to first screenshot. The new version is screenshot 2. All my custom studies (nearly 100) look like screenshot 3.
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Private File Private File Private File |
| [2021-01-11 03:07:44] |
| jakesans - Posts: 50 |
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Oh I see...you guys updated the SCDateTime class. So as a result, I lost 8 years worth of paid custom studies (programmers often charge double for the source code) and all the chartbooks I have built over the years. Maybe next time come up with a less costly and destructive solution to your long time customers. Thx.
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| [2021-01-11 03:08:43] |
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The first thing to do is to check the scale settings for the chart. Refer to: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. And regarding the studies, you need to contact the developer of those studies to recompile them. Update: . So as a result, I lost 8 years worth of paid custom studies (programmers often charge double for the source code) and all the chartbooks I have built over the years. Maybe next time come up with a less costly and destructive solution to your long time customers. Thx.
We have never heard of any programmer charging double for the source code. Get the source code from them and we will give you instructions to recompile the studies or we can help you. And there is no impact to any existing charts and Chartbooks, those all will continue to function the same. The change we made should not cause anyone any financial impact at all. And definitively has no impact at all upon existing charts and Chartbooks. None at all. Whatever the issue you have, it is not related to this change other than the custom studies needing recompiling. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-11 03:13:05
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| [2021-01-11 08:29:31] |
| Ackin - Posts: 1865 |
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Oh I see...you guys updated the SCDateTime class. So as a result, I lost 8 years worth of paid custom studies (programmers often charge double for the source code) and all the chartbooks I have built over the years. Maybe next time come up with a less costly and destructive solution to your long time customers. Thx.
I recommend making a backup of the charts also in the form of collections of studies. If you have a backup of your Charts, it will not be difficult to create a "new installation" in a separate folder of the old "still working" version and save the charts there as a collection and then run them in the latest version.Studies are a problem, but even that can be fixed. You program it yourself so you can modify in the future. Maybe you can not if you have at least screenshoots, everything can be made again. Send DM if you want ... We have never heard of any programmer charging double for the source code.
In add-on software (also outside Sierrachart) this is quite common and also understandable. It is not important that this is only an add-on and not the main software. Additional work and questions arise when describing the code created in the comments. In addition, it is quite common for source code not to be provided at all. This can happen in some fan communities, but certainly not on a professional level. It's the same as your users should have automatically access to the source code of your Sierrachart main app... and that's nonsense ... |
| [2021-01-11 08:51:56] |
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When we have done custom study development for users, we do provide the source code if they request it. There is no extra cost for this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-01-11 10:17:05] |
| Ackin - Posts: 1865 |
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When we have done custom study development for users, we do provide the source code if they request it. There is no extra cost for this.
Yes, we all appreciate that too. It's your good will, but not the rule for everyone and not for commercial studies at all. The user above wrote that he bought it from a Vendor/programmer. He simply had such conditions and the customer accepted them. If the user has agreed to the condition of creating a study without source code, he should consider the risks in the future. Or the choosing another programmer with a better offer and attached code free. There is a free market without borders and many programmers. There is no difference between a "customer request" program and another program. There is still intellectual property. I'm defending a another programmer. I don't see anything bad in that in these days when a lot of work is just stolen. Also many of my studies, which I initially provided for free and with free code, are sold by some vendors in their courses as their own ideas and their studies... Every day I am in contact with xy people with requests for various improvements and I know from personal experience that they usually want everything for free, immediately, definitely with full support and with source codes. For me, Sierrachart user studies are a hobby, not a job (I'm a C ++ programmer in another field). If someone programing an add-on for Sierrachart as the main job, under these conditions then he would starve to death ..... You answered my note, which was general. There is definitely no mistake on your side - you have nothing to do with it ... and you are not responsible for the non-functioning of third party studies. If users keep Sierrachart constantly + - several versions up to date, they don't have the problems which they have ..... Have a nice day Date Time Of Last Edit: 2021-01-11 10:20:50
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| [2021-01-11 11:05:10] |
| Ackin - Posts: 1865 |
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jakesans) Summary: My offer is valid, if you want to help with the code (free), do not hesitate to write me a DM |
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