Support Board
Date/Time: Tue, 16 Sep 2025 04:03:53 +0000
Opening shared files
View Count: 723
| [2021-01-05 16:09:12] |
| User619322 - Posts: 3 |
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I am not able to open a shared file I see in my account. A user shared it with me but I cannot see it in the actual program
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| [2021-01-05 17:16:25] |
| John - SC Support - Posts: 41827 |
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The first thing to do is to exit from Sierra Chart and then start the program again. This will try the download of the file to your system again. If this is a Chartbook file, then make sure you are going to File >> Open Chartbook to select the file to open. If you are still having an issue, then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-05 21:49:58
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