Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 19 Apr 2024 17:09:32 +0000
Real-time Data Not Updating -- seeing delayed data instead
View Count: 508
| [2020-12-30 21:48:09] |
| ComingHome - Posts: 18 |
|
Thank you for your response. When EDIT >> TRANSLATE SYMBOLS TO CURRENT SERVICE Then happens the same as described in 11th message: Historical Datas are downloaded and appear on Charts. Then the Price-Boxes on Charts and TradeDOM display Live-Datas, BUT this doesn't appear on the Charts. There is standstill, no new bars appear. Nothing happens on the Charts. After 10min prices are displayed on the Charts again with a 10min delay, :( What can I do to solve this Data-Feed-Issue? |
| [2020-12-30 22:03:52] |
| John - SC Support - Posts: 30965 |
|
For some reason, you are getting the Delayed Exchange Data instead of the Real-Time data. Everything on your account on our end looks good. The first thing to check is that the option for File >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is Enabled. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If it was disabled and you enable it, then be sure to select File >> Disconnect then File >> Connect to Data Feed to start getting the real-time data. If it was already Enabled then the next thing to do is to use the Force Login option to make sure that your local system is in sync with our servers. Refer to the instructions here: Sierra Chart - Software Login Instructions: Forced Login If you continue to have a problem then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-31 10:09:49] |
| ComingHome - Posts: 18 |
|
Thank you ! I actually forgot to enable "Allow Support for Sierra Chart Data Feeds". Now it works :) |
To post a message in this thread, you need to log in with your Sierra Chart account: