Home >> Support Board

Support Board

Date/Time: Fri, 03 May 2024 09:22:31 +0000

How to Post a Message for Support

change to deniali datafeed

View Count: 1900

[2020-12-29 15:25:34] #1 [Go To First Post]
User125903 - Posts: 34
Hello, i have an account with AMP futures with cqg data, Sierra Chart i have directly from Sierra (not AMP) Now i want to change from cqg to Deniali With TT-W(fix) order routing, in amps trading setup i can select this and on the checkbox "Which Sierra version" i can check "None,i purchased my own license from Sierra", so the question is is it possible to set this up for direct billing with amp if i have Sierra directly from you? If not what do i have to do to get this setup and when should i do it to not get charged twice (end of the month or beginning of new month) I tried to read on other posts but its all very confusing, TY

[2020-12-29 16:50:42] #2 [Go To First Post]
John - SC Support - Posts: 31334
First, it is possible to have your Sierra Chart account with us and then have just your Order Routing Fees billed through your AMP account. The main concern with when to make the change is related to the Exchange Fees, as they bill for the entire month regardless of when you start. Therefore, you can get started now with the general setup, but you will not want to get your data feed started until January 1, 2021. Refer to the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 17:08:16] #3 [Go To First Post]
User125903 - Posts: 34
Hello John, so i can have everything billed from amp, order routing fees and exchange fees if i understand it correct? so i should make the setup for sierra chart deniali with TT-W(fix) on the setup form at amp now,and not choose any echange,then on 1. Jan i make a new form with the exchange i need,is this correct? TY

[2020-12-29 17:24:08] #4 [Go To First Post]
User125903 - Posts: 34
cost for deniali feed also charged by amp?+ exchange + order routing fees?

[2020-12-29 17:48:43] #5 [Go To First Post]
John - SC Support - Posts: 31334
In order to have the Data Feed fees billed through AMP, you would have to have your Sierra Chart Usage Time also billed through AMP. In this way, you would have all of your Sierra Chart fees billed through AMP. In order to do this, the easiest way is to have AMP create an account for you and then use that account going forward. We would then refund your Usage Time from your existing account and you would have to let us know what you would want to do with the remaining funds in your account. The only thing to be aware of, is that in this setup (everything billed through AMP), you are limited to trading only through AMP. If you are doing any trading of FOREX or Stocks through another broker, then you will not be able to do that through that version that you have with AMP. It may not be an issue, but we just want to make sure you are aware. Again, whichever method you choose, go ahead and get started, just do not have the data feed setup until January 1, to avoid extra costs. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 18:18:54] #6 [Go To First Post]
User125903 - Posts: 34
ok, no i need account from sierra chart because i use it with a different broker, so perhaps the easiest way is to cancel all exchange data with amp and then start from scratch. Once that is done i start with the setup instructions you posted above,correct? What is still not clear to me is where i did get charged what? Data feed for deniali from Sierra account and exchange data and order routing from amp? Sorry to bother you but it is so confusing, TY

[2020-12-29 19:22:32] #7 [Go To First Post]
John - SC Support - Posts: 31334
Yes, we know it is confusing. It's just due to the way certain things are setup. So, since you use your Sierra Chart for things other than trading through AMP, then you will need to continue to use your existing account. That means that you will need to pay for your Sierra Chart Usage Time to us (Sierra Chart) directly, as you have been. This also means that you will need to pay for the Denali Exchange Data Feed directly to us (Sierra Chart), as we do not have a way to separate the Usage Time and the Data Feed payments with AMP. But, you can have your Order Routing Fees with AMP paid through AMP. That will make at least one item easier. The thing to do at this point is to let AMP know that you will be using your existing Sierra Chart account. Make sure that they understand this, then go through the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions Just do not go past Step #6 until after January 1, 2021 to avoid paying for the data feed more than you need to. Lastly, when all of this is done, then let us know if you want your Order Routing Fees to be paid through your AMP account, or through your Sierra Chart account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-05 13:02:45] #8 [Go To First Post]
User125903 - Posts: 34
Hello John, the datfeed is setup and running(it is really good), now i have a few questions: 1. how can i pay the 0.10 orderrouting fee from my amp account,ideally i want only pay deniali and the exchange from my sierra account so that i dont have to send money too often? 2.I have an account with interactive brokers i use with the api with sierra, since i have deniali when "allow support for sierra datafeed" i see the "M" on symbols i subscribed to if i understand correct i can see the deniali data,but orders will get executed in my interactive brokers account,is this correct? (i also have level 1 data from interactive brokers for futures +stocks (nonprofessional),but that shouldnt be an issue.) 3. Do i have to do this log in at the beginning of month thing with this account because i dispay the data from deniali feed,or is it not neccesary because of the AMP account? Thank you for your help

[2021-01-05 16:06:19] #9 [Go To First Post]
John - SC Support - Posts: 31334
1. Go to the following page and select the button for "Request Order Fill Billing through my Trading Account": https://www.sierrachart.com/UserControlPanel.php?page=TradingAccounts This will send the information to AMP and they will work with us to get this setup. 2. We do not know exactly how you are setup, but we recommend having a separate installation of Sierra Chart for each broker you are dealing with. Therefore, you would have one installation for AMP and another installation for Interactive Brokers. Regardless of the data source ([M] or not), whichever service you have selected is where the trades are going to be sent to. With your Interactive Brokers setup, you would get the Futures data from us, and the Equities data from IB. If you have not already done so, refer to the Setup Instructions for IB here: Interactive Brokers Trading Service: Setup Instructions 3. No, you will not need to do the special login each month, as you will be constantly connected to your trading account, so it will automatically update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-05 17:00:20] #10 [Go To First Post]
User125903 - Posts: 34
ok thank you,yes i already have a seperate instalation of sierra for interactive brokers

[2021-01-05 23:57:16] #11 [Go To First Post]
user_xyz - Posts: 369
A few others recently went through the same setup, you may find some notes here helpful Switching feeds license purchase multiple borkers

[2021-01-06 09:28:06] #12 [Go To First Post]
User125903 - Posts: 34
thanks for the link,but did you find out how to route orders with with sc order routing on yout IB account? Didn´t know its even possible?TY

[2021-01-06 12:34:07] #13 [Go To First Post]
user_xyz - Posts: 369
From what I've been told you can't route orders from IB accounts through SC routing Date Time Of Last Edit: 2021-01-06 12:38:27

[2021-01-06 14:36:31] #14 [Go To First Post]
John - SC Support - Posts: 31334
The last statement is correct. The Sierra Chart Futures Order Routing Service does not work with Interactive Brokers. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-08 13:55:30] #15 [Go To First Post]
User125903 - Posts: 34
Hello John, i changed the order fill billing to AMP 2 days ago, but cant see it on my statement,are they billed monthly?TY

[2021-01-08 20:51:57] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14189
We are going to discuss this with AMP, this coming week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-30 11:44:09] #17 [Go To First Post]
User125903 - Posts: 34
Hello John, any updates on this, i still got this 0,10 per side not billed from amp, on the monthly statement i cant see it too? TY

[2021-02-01 13:09:12] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are looking this over and we will get back to you later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-01 13:24:54] #19 [Go To First Post]
User103448 - Posts: 69
What are the total monthly cost for: Brokerage through AMP Sierra Chart Service Pack. 5 CBOT-COMEX-CME-NYMEX- + (EUREX) Denali Datafeed. Do you offer delayed ICE-US data? Is there any advantage using denali datafeed directly through sierrachart, not amp.? br!

[2021-02-04 14:28:03] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding post #17, we apologize for the delay. We will check on this again. We will also answer your pricing question in post #19. And no we do not offer delayed ICE data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-04 14:29:08

[2021-02-04 15:19:10] #21 [Go To First Post]
John - SC Support - Posts: 31334
Regarding Post #19: You are currently paying the following: Sierra Chart Service Pack 5: $36.00 USD per month Denali Exchange Data Feed Service: $20.00 USD per month CME Group Exchange(s): $30.00 USD per month For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-04 15:23:41] #22 [Go To First Post]
Sierra_Chart Engineering - Posts: 14189
Regarding post #17, AMP accepted billing of the order fill fees January 5: 2021-01-05 21:35:44 [username] Enabled Multi User Billing for Order Routing Billing. Billing set to the 'AMP Trading Admin' account. AMP Trading Admin. They will not show up on your trading statement until February. As of that date, you are no longer being billed order fill fees from Sierra Chart. If you have any questions, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-02-05 09:04:41] #23 [Go To First Post]
User125903 - Posts: 34
Hello, now the have charged me the order fillig fees all at once with an amount "xy", problem is how should i check if this is the right amount? I can not comprehend, i dont understand why they do not charge it every day like they did with cqg before? TY

[2021-02-05 12:01:30] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know if you want the order fill fees billed to be to your Sierra Chart account instead. You can also compare the billed amount to the order fills you have in the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-05 12:01:51

[2021-02-15 07:58:55] #25 [Go To First Post]
User125903 - Posts: 34
Hello, now i have a problem, i had a bracked order over the weekend,the position got stopped, normally it should delete the attached orders when closing thwe position, but it did not, now i have 2 limit buy orders wich where were the target for the closed position, but i cant delete them or change them(not with cancel all and also not in the open trade window),please help i dont wanna get filled on these. TY

To post a message in this thread, you need to log in with your Sierra Chart account: