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Date/Time: Wed, 24 Apr 2024 00:55:45 +0000

How to Post a Message for Support

Realtime data for stocks

View Count: 2304

[2022-02-01 17:42:59] #25 [Go To First Post]
John - SC Support - Posts: 31059
You need to enter your symbols as ?-NQTV. So for X, you would need to enter X-NQTV to get the data for the new NASDAQ feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-01 18:01:35] #26 [Go To First Post]
User822445 - Posts: 65
Still doesn't work. I opened the SPY and can see the price tick moving but not the bars? X hasn't changed one bit!

[2022-02-01 18:03:18] #27 [Go To First Post]
John - SC Support - Posts: 31059
Sorry, we did not see this earlier - you do not have the exchange activated. You need to activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ#Exchanges Unless you are wanting to get the delayed streaming data. If this is the case then let us know and again, ensure the symbol is entered as X-NQTV and SPY-NQTV. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-01 18:04:29

[2022-02-01 18:16:24] #28 [Go To First Post]
User822445 - Posts: 65
No problem. Yes I did activate the NASDAQ US stock data $16.00. Do I have to activate the NASDAQ US stock data $85.00 too? I don't want pay a $85.00 monthly fee for a service. Thanks, A

[2022-02-01 19:19:57] #29 [Go To First Post]
John - SC Support - Posts: 31059
You only need to activate the $16.00 exchange. But it is not activating for you as the Subscriber Agreement needs to be completed properly. It has been rejected because you have not entered your name for the signature. Please redo the agreement and enter your complete name where your signature is requested. You can access the agreement at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_NASDAQ Give us about 1 hour after you complete the agreement to get it registered. Then you can activate the exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-01 19:30:05] #30 [Go To First Post]
User822445 - Posts: 65
Done! Let me know when everything is ready! Thanks a lot, A

[2022-02-01 22:38:27] #31 [Go To First Post]
John - SC Support - Posts: 31059
Did you enter your name in the agreement document in the box next to the word "Signed"? The document we received (again) does not have anything in this field. We need for you to type in your full name into that box to signify your agreement with the document. Let us know when you have this done again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-02 01:40:51] #32 [Go To First Post]
User822445 - Posts: 65
There you go! Btw can you tell me how I can change the colors on the candlesticks charts? Thanks, A

[2022-02-02 01:51:33] #33 [Go To First Post]
User822445 - Posts: 65
Hello there, Got another question for you. I'm using 4 monitors and I'm wondering if it's possible to put 6 charts on every one of them? If so, how can I do that? Thanks, A

[2022-02-02 04:28:48] #34 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Regarding colors, refer to: Graphics Settings Regarding detaching charts, refer to: Detaching and Attaching Chart Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-02 04:29:01

[2022-02-02 14:25:56] #35 [Go To First Post]
User822445 - Posts: 65
Hello there, Still don't have real time data on stocks. Thanks, Alexandre

[2022-02-02 14:35:17] #36 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-02 16:04:13] #37 [Go To First Post]
User822445 - Posts: 65
Hi, When I press Window + Message Log, the only window that appears is the one with (Message Log - Close - Edit - Send for Analysis). No Copy Log? Thanks, A

[2022-02-02 16:44:56] #38 [Go To First Post]
User822445 - Posts: 65
Hi, FYI I have sent a ''Send for Analysis'' through Message Log. Thank you, A

[2022-02-02 16:52:36] #39 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot tell any problem from the Message Log. You should be getting the real-time data. We called and left a message. We would like to look at this with remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-02 16:52:48

[2022-02-02 17:26:42] #40 [Go To First Post]
User822445 - Posts: 65
Hi there, Sorry but I can't talk over the phone. Still do not get real time data. On the Current Selected Service (List), do I need to select : SC Data- All Services? Thank you, A

[2022-02-02 17:42:20] #41 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that is correct. Go to your GE-NQTV chart and select Window >> Current Quote Window. Do you see updates in that window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-02 17:42:35

[2022-02-02 18:27:29] #42 [Go To First Post]
User822445 - Posts: 65
No!

[2022-02-02 20:13:17] #43 [Go To First Post]
User822445 - Posts: 65
Hi there, I would like to fix the problem before market close. Still don't have real time data. Also, is there a way to put NY time on the chart? Thanks a lot, A

[2022-02-02 21:05:44] #44 [Go To First Post]
User822445 - Posts: 65
Right now, my session starts at 14:18 and ends at 15:59. No more bars after that?

[2022-02-02 21:24:51] #45 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is most efficient for us to do a remote assistance session with you. Let us know when we can call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 13:33:28] #46 [Go To First Post]
User822445 - Posts: 65
Hi there, Yes you can call me around 12:00 NY time today but (PLEASE) use a 1-800 phone number. Thank you, A

[2022-02-03 15:17:38] #47 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we will call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-02-03 17:37:57] #48 [Go To First Post]
User154015 - Posts: 7
Hello, I signed up for NASDAQ agreement yesterday. I am already a Denali subscriber. I am using SC ALL Data Services under Data/Trade services for NASDAQ data. Can you please check why I am not getting real time feed? I am using this on a secondary installation of Sierra Chart for NASDAQ data with settings shared above. Date Time Of Last Edit: 2022-02-03 17:39:56

[2022-02-03 17:48:15] #49 [Go To First Post]
John - SC Support - Posts: 31059
User154015: If you are getting data from the NASDAQ TotalView exchange on one computer, but not the other, then that is because you are only setup to get data to one system at a time. Refer to the following information about getting data to two different computers at the same time: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously Otherwise, if this is not the case, then get us your Message Log from the system that is having the issue by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-03 18:08:57

[2022-02-03 18:03:32] #50 [Go To First Post]
User822445 - Posts: 65
Hello there, I haven't posted this thread : ''Hello, I signed up for NASDAQ agreement yesterday. I am already a Denali subscriber. I am using SC ALL Data Services under Data/Trade services for NASDAQ data. Can you please check why I am not getting real time feed? I am using this on a secondary installation of Sierra Chart for NASDAQ data with settings shared above.'' How come it's on my board? I'm still waiting for your call; could you please in 30 minutes with a 1-800 number? Thank you, A

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