Login Page - Create Account

Support Board


Date/Time: Mon, 18 Jan 2021 01:49:41 +0000



Connection limit exceeded

[2020-11-24 14:51:10]
Ed C. - Posts: 29 | Ending Date: 2021-01-31
I'm getting this error from SC this morning:

SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2020-11-24 09:48:43.523

Under the licensing agreement, I believe I'm allowed 2 connections. Is this something I can do anything about?

Thanks!
[2020-11-24 16:20:30]
John - SC Support - Posts: 4172 | Ending Date: 2021-01-31
You should be able to connect two Sierra Chart installations from two different computers.

On the system that is giving you this message login using the Forced Login option to update the local information from our servers. Refer to the instructions here:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#ForcedLogin
[2020-11-24 20:01:56]
Ed C. - Posts: 29 | Ending Date: 2021-01-31
Unfortunately, it's giving me the same error message. :(
[2020-11-24 21:19:53]
Sierra Chart Engineering - Posts: 92907 | Ending Date: 2021-04-05
The answer given post #2 is not relevant in this case. For an understanding of the issue, refer to:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#Connections
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-11-24 22:34:30]
Ed C. - Posts: 29 | Ending Date: 2021-01-31
The link posted in #4 is also not relevant. Here's the link that is relevant: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#DenaliExchangeDataFeedOnTwoComputersSimultaneously

It's disappointing that other vendors allow for more than one computer, but Sierra does not. It's convenient to have the same data feed at home as it is to have on one's laptop (for traveling, as an example).
[2020-11-24 23:16:01]
Ed C. - Posts: 29 | Ending Date: 2021-01-31
I used to have two computers running Sierra with the same data feed at the same time - when did Sierra discontinue this?
[2020-11-25 14:45:17]
Sierra Chart Engineering - Posts: 92907 | Ending Date: 2021-04-05
Regarding the link you gave in post #5, that is a subsection of the section we linked to. We wanted you to see the entire top-level section and that particular subsection.

It's disappointing that other vendors allow for more than one computer, but Sierra does not.
This is just not true at all. You can use Sierra Chart on multiple systems according to the terms here:
https://www.sierrachart.com/index.php?page=doc/PurchaseInformation.php#Licensing

The problem you are running into, Is related to exchange market data policy. We have updated this section here to explain this:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#DenaliExchangeDataFeedOnTwoComputersSimultaneously

Therefore bring your complaint to the CME. And if there is any other data provider, allowing you to use CME data on two or more systems at the same time, they are not compliant with CME market data policy. So can you tell us who this is? We are just interested. But we will not say anything to the CME.

You can use Sierra Chart on many computers . The limitation is you cannot access CME data on two systems at the same time without paying two sets of exchange fees.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account