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Direct MessagesDate/Time: Wed, 08 May 2024 23:56:13 +0000
SYMBOL ERROR> CL INVALID SYMBOL
View Count: 738
| [2020-10-29 17:19:18] |
| User394171 - Posts: 7 |
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I have checked with 2 other people using Sierra Charts and we have the same Chart Settings, Time zone, Ect. They do not have this gap on CL and every time I change to this commodity I get this error message. I have checked with CQG data this is the correct front month symbol Also confirmed using other Sierra Charts members. Any idea what is going on and how to fix this?' I should add all other symbols for Commodity's I follow are working. It is just CL and I've tried logging in again, forced login, delete and redownload data. Nothing has worked. Date Time Of Last Edit: 2020-10-29 17:23:02
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 Image for Sierra.PNG / V - Attached On 2020-10-29 17:18:41 UTC - Size: 67.1 KB - 185 views |
| [2020-10-29 17:42:44] |
| John - SC Support - Posts: 31480 |
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First, update to the current release: Software Download: Fast Update Then update your Symbol Settings to resolve the symbol error: Global Symbol Settings: Update Symbol Settings After the above, redownload the data from just before the gap by following these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-29 18:34:57] |
| User394171 - Posts: 7 |
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I followed all 3 of your links. In order. To the T. Not only did it not work. I mean AT ALL. It broke some other things inside of my Chartbook. Now previously linked charts do not change symbol together. Checked settings they are all still set to change on symbol and share the same link # (I didn't change anything - thus what worked before no longer works after the update) Then after the update I went on to follow the steps on downloading some server and redownloading data. See screenshot. Still getting error. Now only one bar per time frame. Again only for OIL. AL other commodity's are working as far as proper candle projection compared to fellow Sierra users. But this did not fix the chart link. |
| Image 2 for Sierra.PNG / V - Attached On 2020-10-29 18:34:17 UTC - Size: 41.77 KB - 160 views |
| [2020-10-30 17:40:15] |
| User394171 - Posts: 7 |
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Anything? Still not working on Oil.
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| [2020-10-30 17:49:59] |
| John - SC Support - Posts: 31480 |
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Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with (CL in this case). Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 18:28:30] |
| User394171 - Posts: 7 |
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I USED THE SEND FOR ANALYSIS OPTION TO NOT TAKE UP SPACE HERE. I TITLED IT CL PROBLEM MESSAGE LOG. THANK YOU HOPE THIS HELPS RESOVLE THE ISSUE
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| [2020-10-30 19:25:09] |
| John - SC Support - Posts: 31480 |
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The message log shows the same thing, that for some reason the symbol F.US.CLEZ20 is not being recognized properly, even though everything about the symbol looks fine. We want you to go to File >> Find Symbol and select the F.US.CLEZ20 symbol from that list (do not open it any other way, you must use the Find Symbol page) and open an Intraday chart. Let us know if that opens properly or if there is the same problem with the Symbol Error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 19:32:41] |
| User394171 - Posts: 7 |
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I tried it in my existing Chartbook first. Did not work. Second I opened a new Chartbook to add a chart from scratch. Did not work. See attached photos for reference. |
| STEP 1.PNG / V - Attached On 2020-10-30 19:32:28 UTC - Size: 51.89 KB - 158 views STEP 2.PNG / V - Attached On 2020-10-30 19:32:34 UTC - Size: 38.38 KB - 152 views |
| [2020-10-30 19:34:18] |
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You have made an incorrect change to your Symbol Settings for that symbol related to the historical data source. The fastest solution is to uncheck this option: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) And then after that is done Re-download the data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-30 19:56:42] |
| User394171 - Posts: 7 |
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IT WORKED!... not sure how on earth that I changed the symbol in any custom way, but thank you for your help!. One last question. See two attached images. For some reason, just in the last couple of days my ES charts have started taking an extra long time to load when switch to ES from another asset. It didn't use to take so long. Again, I use the same charts for all of my trading and just rotate through the commodity's using a quote board. Any suggestions for why ES takes no long and the others load instantly? |
| New question.PNG / V - Attached On 2020-10-30 19:56:16 UTC - Size: 46.2 KB - 153 views New question 2.PNG / V - Attached On 2020-10-30 19:56:22 UTC - Size: 97.28 KB - 156 views |
| [2020-10-30 20:04:03] |
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This is because of the increased trading volumes for ES. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.12 - Intraday Data Storage Time Unit. Historical Data Record Time Frame. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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