Home >> Support Board

Support Board

Date/Time: Sat, 04 May 2024 03:59:49 +0000

How to Post a Message for Support

data

View Count: 347

[2020-10-26 15:12:12] #1 [Go To First Post]
g4500 - Posts: 25
Hi I just registered on trial but no delayed data. It look like disconnected. Can you help me?

[2020-10-26 16:18:10] #2 [Go To First Post]
John - SC Support - Posts: 31362
First, you need to complete the Uniform Subscriber Agreement for Delayed Data. You can access this from this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Second, are you having a problem with the Status window showing that you are Disconnected? If so, then select File >> Connect to Data Feed, and see if you connect. If you still have a problem then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: