Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 28 May 2024 02:37:12 +0000
Denali Live Feed Freezing - Have to manually disconnect and reconnect
View Count: 520
| [2020-10-22 16:38:08] |
| mnill - Posts: 34 |
|
My Denali feed has started acting up over the past month. A few times a session the feed will freeze. The chart and DOM both get stuck at a price along with the ask/bid amounts never changing. I can manually disconnect and reconnect and that usually fixes the issue quickly, however this is not ideal. The charts I have open at the time are CL, ES, and MES. The message log does not pop up when the feed freezes. Many times I do not see any errors in the log, but sometimes I do see this one: DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-10-22 11:31:15.572 * DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2020-10-22 11:31:25.763 * I can send a message log if that will help to figure this out. Date Time Of Last Edit: 2020-10-22 16:40:59
|
| [2020-10-22 19:16:17] |
| |
|
This is due to connectivity problems on your side. So it is your Internet connection with Comcast. We have had several reports of users having difficulty with Comcast in California. However, there are some things we have done to help with things like this, possibly. Update Sierra Chart to the current version: Software Download: Fast Update This is essential. And then follow the instructions in this section here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds (4.12 - Sierra Chart Exchange Data Feeds) Only use Standard real-time compression and not high compression. But it is essential to use compression. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-22 19:16:33
|
| [2021-06-15 20:22:23] |
| User753428 - Posts: 158 |
|
Only use Standard real-time compression and not high compression.
Is this still true? As a price action trader, looking at how the candles move is crucial to me which is why I need to set Remote Buffer Delay Send Time in Milliseconds to the lowest setting (20ms) and also the Chart Update Interval to 20ms. Does setting compression to High instead of Standard have any effect on this? Date Time Of Last Edit: 2021-06-15 20:23:05
|
To post a message in this thread, you need to log in with your Sierra Chart account: