Support Board
Date/Time: Mon, 30 Jun 2025 18:11:36 +0000
Post From: Denali Live Feed Freezing - Have to manually disconnect and reconnect
| [2020-10-22 19:16:17] |
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This is due to connectivity problems on your side. So it is your Internet connection with Comcast. We have had several reports of users having difficulty with Comcast in California. However, there are some things we have done to help with things like this, possibly. Update Sierra Chart to the current version: Software Download: Fast Update This is essential. And then follow the instructions in this section here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds (4.12 - Sierra Chart Exchange Data Feeds) Only use Standard real-time compression and not high compression. But it is essential to use compression. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-22 19:16:33
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