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foot print chart no data

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[2020-10-06 15:18:16] #1 [Go To First Post]
User798547 - Posts: 54
i have data but my foot print charts do not show any bid and ask on my numberbars charts i can not figure out how to get them back

[2020-10-06 16:27:58] #2 [Go To First Post]
John - SC Support - Posts: 31608
Make sure you are not looking at a Daily chart, as the Numbers Bars study does not work with Daily Historical data. Also, make sure that your Intraday Data Storage Time Unit is 1 Tick. Refer to the information here: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) If you are continuing to have a problem, then please include a screenshot of what you are seeing so we can understand the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 17:28:14] #3 [Go To First Post]
User798547 - Posts: 54
http://www.sierrachart.com/image.php?Image=1602005008746.png thanks for the quick reply i have my settings to tick it was working fine last month and i have not changed any settings but when i just re funded my account it is not showing any data my dom is working tho thanks for the help

[2020-10-06 17:43:58] #4 [Go To First Post]
John - SC Support - Posts: 31608
Attach a chartbook with the chart in it per these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 18:01:30] #5 [Go To First Post]
User798547 - Posts: 54
http://www.sierrachart.com/image.php?Image=1602007216402.png

[2020-10-06 18:31:25] #6 [Go To First Post]
John - SC Support - Posts: 31608
We need the actual Chartbook, not an image, so we can see how you have things setup. Follow these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 18:52:31] #7 [Go To First Post]
User798547 - Posts: 54
File attached


my.Cht - Attached On 2020-10-06 18:51:01 UTC - Size: 79.54 KB - 190 views Attachment Deleted.

[2020-10-06 19:08:12] #8 [Go To First Post]
John - SC Support - Posts: 31608
This is very odd, as everything looks fine when we open the chart. But looking at the image again, we notice that even the Numbers Bars Calculated Values are not showing any data. We really have no idea why this is happening, as you are getting the data feed just fine. Can you please start a new chart and just use the ES for the symbol, do not use a Trade and Current Quote symbol. And just add the Numbers Bars Calculated Values to the chart with the default subgraph on (Ask Volume Bid Volume Difference). Then take a screenshot of that chart and let's see if you are getting the Bid and Ask data properly there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 19:28:08] #9 [Go To First Post]
User798547 - Posts: 54
http://www.sierrachart.com/image.php?Image=1602012417988.png

[2020-10-06 20:35:20] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Please let us know if the issue is resolved. If not we need to get more information: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-06 20:35:34

[2020-10-06 21:04:25] #11 [Go To First Post]
User798547 - Posts: 54
still no numbers Software version: 2177 64-bit \| 2020-10-06 17:03:10.887 Safe Mode enabled \| 2020-10-06 17:03:10.887 Primary Thread ID: 4580 \| 2020-10-06 17:03:10.887 Usage end date: 2020-11-05 \| 2020-10-06 17:03:10.887 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-06 17:03:10.887 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-10-06 17:03:10.887 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-06 17:03:10.887 Enabled for exchange2: CME \| 2020-10-06 17:03:10.887 Enabled for exchange2: CBOT (Trading Account Required) \| 2020-10-06 17:03:10.887 Enabled for exchange2: COMEX (Trading Account Required) \| 2020-10-06 17:03:10.887 Enabled for exchange2: NYMEX (Trading Account Required) \| 2020-10-06 17:03:10.887 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-10-06 17:03:10.887 Current selected Data/Trading service: CQG WebAPI \| 2020-10-06 17:03:10.887 Custom symbol settings values: enabled \| 2020-10-06 17:03:10.887 Chart Update Interval: 500 \| 2020-10-06 17:03:10.887 Intraday Data Storage Time Unit: 0 \| 2020-10-06 17:03:10.887 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-10-06 17:03:10.887 2020-10-06 14:03:10 Local computer time \| 2020-10-06 17:03:10.887 2020-10-06 21:03:10 Local computer time in UTC \| 2020-10-06 17:03:10.887 2020-10-06 17:03:10 Local computer time in SC Time Zone \| 2020-10-06 17:03:10.887 2020-10-06 18:39:31 Server time in UTC \| 2020-10-06 17:03:10.887 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-10-06 17:03:10.887 Program path: C:\SierraChart\ \| 2020-10-06 17:03:10.887 Data Files path: C:\SierraChart\Data\ \| 2020-10-06 17:03:10.887 OS Version Number: 10.0 \| 2020-10-06 17:03:10.887 Locale Setting: C \| 2020-10-06 17:03:10.887 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-10-06 17:03:10.887 Allowed protected custom studies: \| 2020-10-06 17:03:10.887

[2020-10-06 21:58:57] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 14353
We also need you to open a chart and then fully follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- And make sure there is no volume filtering set for the chart: Chart Settings: Volume Filter (Chart >> Chart Settings >> Data Limiting >> Volume Filter Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 22:18:53] #13 [Go To First Post]
User798547 - Posts: 54
Software version: 2177 64-bit \| 2020-10-06 18:10:35.944 Safe Mode enabled \| 2020-10-06 18:10:35.944 Primary Thread ID: 8036 \| 2020-10-06 18:10:35.944 Usage end date: 2020-11-05 \| 2020-10-06 18:10:35.944 Enabled for: Sierra Chart Historical Data Service. \| 2020-10-06 18:10:35.944 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-10-06 18:10:35.944 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-10-06 18:10:35.944 Enabled for exchange2: CME \| 2020-10-06 18:10:35.944 Enabled for exchange2: CBOT (Trading Account Required) \| 2020-10-06 18:10:35.944 Enabled for exchange2: COMEX (Trading Account Required) \| 2020-10-06 18:10:35.944 Enabled for exchange2: NYMEX (Trading Account Required) \| 2020-10-06 18:10:35.944 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-10-06 18:10:35.944 Current selected Data/Trading service: CQG WebAPI \| 2020-10-06 18:10:35.944 Custom symbol settings values: enabled \| 2020-10-06 18:10:35.944 Chart Update Interval: 500 \| 2020-10-06 18:10:35.944 Intraday Data Storage Time Unit: 0 \| 2020-10-06 18:10:35.944 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-10-06 18:10:35.944 2020-10-06 15:10:35 Local computer time \| 2020-10-06 18:10:35.944 2020-10-06 22:10:35 Local computer time in UTC \| 2020-10-06 18:10:35.944 2020-10-06 18:10:35 Local computer time in SC Time Zone \| 2020-10-06 18:10:35.944 2020-10-06 22:09:15 Server time in UTC \| 2020-10-06 18:10:35.944 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-10-06 18:10:35.944 Program path: C:\SierraChart\ \| 2020-10-06 18:10:35.944 Data Files path: C:\SierraChart\Data\ \| 2020-10-06 18:10:35.944 OS Version Number: 10.0 \| 2020-10-06 18:10:35.945 Locale Setting: C \| 2020-10-06 18:10:35.945 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-10-06 18:10:35.945 Allowed protected custom studies: \| 2020-10-06 18:10:35.945 Added historical Intraday data request for F.US.GCEZ20 to the queue. \| 2020-10-06 18:10:51.563 Intraday data recording state for symbol F.US.GCEZ20 is set to download 'Pending'. \| 2020-10-06 18:10:51.563 Triggering next historical data download in queue. \| 2020-10-06 18:10:51.563 HD Request # 2 \| Downloading Intraday chart data for F.US.GCEZ20 to the file F.US.GCEZ20.scid. Service: comex \| 2020-10-06 18:10:51.563 Reloading all charts with filename: F.US.GCEZ20.scid \| 2020-10-06 18:10:51.623 HD Request # 2 \| Download start date-time: 2020-04-03 18:10:51.000000. File last date-time: 00:00:00.000000 \| 2020-10-06 18:10:51.624 HD Request # 2 \| Using server: ds21.sierracharts.com port 10150 \| 2020-10-06 18:10:51.625 Socket (3) \| Creating socket. \| 2020-10-06 18:10:51.631 Socket (3) \| New receive buffer size: 5242880 \| 2020-10-06 18:10:51.631 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2020-10-06 18:10:51.631 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2020-10-06 18:10:51.788 HD Request # 2 \| Sending historical data logon request message. \| 2020-10-06 18:10:51.788 F.US.GCEZ20[M] 1 Min #1 \| Reloading chart. \| 2020-10-06 18:10:51.960 F.US.GCEZ20[M] 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.GCEZ20.scid \| 2020-10-06 18:10:51.967 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-04-03 18:10:51. Record interval: 0. Symbol: GCZ20 \| 2020-10-06 18:10:52.300 HD Request # 2 \| Decompressing data. \| 2020-10-06 18:10:52.376 HD Request # 2 \| Receiving Intraday data for F.US.GCEZ20 starting at 2020-04-05 18:00:04.000000 \| 2020-10-06 18:10:52.637 HD Request # 2 \| Timestamp of first Intraday data file record written: 2020-04-05 18:00:04.000000 \| 2020-10-06 18:10:53.977 Socket (3) \| CloseSocket call. \| 2020-10-06 18:14:08.916 Socket (3) \| 0 bytes remaining in receive buffer when socket closed. \| 2020-10-06 18:14:08.916 Historical data download thread signaled to stop. \| 2020-10-06 18:14:08.916 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-10-06 18:14:08.916 HD Request # 2 \| Received 12645688 records from 2020-04-05 18:00:04.000000 to 2020-10-06 18:14:05.628000 (184.0 days) and wrote 12645688 records for F.US.GCEZ20 \| 2020-10-06 18:14:08.917 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2020-10-06 22:14:05.628000 \| 2020-10-06 18:14:08.921 HD Request # 2 \| Completion time: 3m 17s \| 2020-10-06 18:14:08.921 HD Request # 2 \| Intraday data download complete for F.US.GCEZ20. Unique request ID: 2 \| 2020-10-06 18:14:08.921 Removing historical data download ID 2. \| 2020-10-06 18:14:08.921 Real-time Intraday chart data file updates started for F.US.GCEZ20 \| 2020-10-06 18:14:08.921 Intraday chart data file opened for F.US.GCEZ20 \| 2020-10-06 18:14:08.921 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2020-10-06 18:14:08.921 Triggering next historical data download in queue. \| 2020-10-06 18:14:08.921 Socket (3) \| Socket gracefully closed by remote side. \| 2020-10-06 18:14:08.992 Socket (3) \| Closed. \| 2020-10-06 18:14:08.992 Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEZ20.scid. Thread ID: 8680 \| 2020-10-06 18:14:12.900 hope i sent the right info thanks alot for helping me out

[2020-10-06 22:32:06] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You definitely are getting the correct data. Did you check the volume filtering as explained above? Post an image of what you currently see following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-10-06 22:45:27] #15 [Go To First Post]
User798547 - Posts: 54
yes the volume filter are at 0

[2020-10-07 14:08:09] #16 [Go To First Post]
User798547 - Posts: 54
i am still not getting any data to my number bar charts, is there any thing i can do to get this going again thanks

[2020-10-07 17:52:28] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Open a new Intraday chart. Reset the Numbers Bars study to default: Chart Studies: Resetting Default Study Settings For an Individual Study And then add the Numbers Bars study to the chart without any modification and then check to see if you still have the issue. If so post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Increase the chart bar spacing significantly before taking the chart image so it is easier to see each column. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-07 17:53:08

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